Fix & Optimize

Hi all,I am trying to add Google Assistant to a Sonos One SL and I keep getting the following error:One or more products in your system are offline. Make sure all your products are powered on and connected to Wi-Fi, Obviously they are all connected to Wifi and I have messed around with various settings with no luck. Any ideas?? 

Hello folks,I am in the market for a Sonos soundbar for our LG OLED TV (1 year old).However, I have read of voice & picture synch issues (delays) on this forum. Also with other TVs.Are TV & Sonos soundbar / speaker voice delay issues now resolved please? MTIA

bonjourJ’ai une sonos 3 et une enceinte move 2.je n’ai aucun soucis pour les piloter en wifi depuis mon Pc windows.par contre les appli se ferment sur mon Huawey et le samsung de mon amie, parfois avec un message “aucune enceinte n’a été détectée” mais le plus souvent simplement un retour bureau.L’appli tourne toujours en arrière plan mais impossible de l’afficher : elle rebascule en arrière plan systématiquement.J’ai désinstallé et réinstallé les appli et vérifié les mises à jour depuis le Pc (car sur les téléphones elle ne reste pas ouverte assez longtemps pour le faire)… je suis à bout d’idées et lassé de ce système qui marchait parfaitement bien jusqu’à la nouvelle appli qui en plus est moins bien.Avez vous un conseil à me donner ? une manipulation à faire ? Merci par avance pour votre aide. Moderator Edit: Google Translate- Good morningI have a sonos 3 and a move 2 speaker.I have no problem controlling them over wifi from my Windows PC.on the other hand, the apps close on my Huawe

I have downloaded the latest Sonos app but I still can’t access my playlists off of my Windows 10 desktop computer.  I can access my music just fine, also located on said desktop.The Sonos website instructs me to go “from the Manage menu and select Music Library Settings.  I found something called, “Your System MANAGE”; I assume this is the right place. From here, the Sonos web instructions say to go to the section for “My music folders on Sonos,” select + (plus) on macOS, or Add if you are using Windows.”  Under the “Manage Menu” I don’t eveb have an option for Music Library Settings at all.  I have “About Your System, Alarms, Audio Compression, Date & Time, + 6 other items.”I have an iPhone 11 running the last iOS.How do I import my playlists folder from my PC which disappeared when Sonos released its latest app?Thanks. 

Hi, having trouble connecting my two Play 1s to a new network, just had fast fibre installed with an Eero router.  if I factory reset they show up in the app and appear to connect but not properly.  I’ve connected one with an Ethernet cable, that was successful, and I’ve managed to also add the non-wired one. However, it’s not possible to leave it wired and when I disconnect it then can’t use either. There isn’t an option in the app to update network settings on each device as per the article I read.  any suggestions?

I need help turning on the voice activation on my Roam. It appears to be permanently turned off. It worked for a few weeks. 

What's wrong with SONOS?!? Nothing works in this so called new app…Can we have refunds on the hardware?

J’utilise Sonos Play 1, je ne trouve pas dans l’application la station radio France Bleue pays de Savoie Moderator Edit: Google Translate- I use Sonos Play 1, I cannot find the France Bleue Pays de Savoie radio station in the application

Updating the app on my phone brought back those options after Update-ageddon but they are still missing from my Samsung tablet. It's running Android 14 and UI 6 and 80.04.05 of the Sonos S2 app.  Why? 

I’ve had a Sonos 1 paired with a Sonos SL for over 2 years, using Alexa voice control. Everything has worked perfectly so far, but in the last few days my microphone on the Sonos 1 has switched off and I can’t get it to work again (the touch control on the speaker is non-responsive, the status in the Sonos app is ‘off’ but this is greyed out and I can’t change it).  I’ve checked in the Alexa app and there’s a red highlighted message saying ‘Device offline. Some settings may not be available’ As per the Sonos troubleshooting guidance, I’ve tried de-activating Sonos in the Alexa app.  The Sonos guidance also says to go to System Settings/Voice assistants/Remove Alexa. However when I access Voice Assistants there is no option to remove, only to add (it just states that Alexa is already added).  I’ve tried unplugging, etc but nothing works. It seems that there is no way to turn the microphone on (even though Alexa has been added).  Any help appreciated. 

I currently have a turntable connected via line in to a Sonos 5 speaker, which then connects on WiFi to my other Sonos speakers (play ones and a roam) around the house. I was hoping I’d be able to link in and listen to vinyls from my turntable on the new Sonos Ace headphones, but it appears that they are going to be Bluetooth only and not able to connect via WiFi. Is there a way I’ll be able to make this work at all?

Recién ayer me llegó mi bocina sonos era 100 y en casa de un familiar logré vincularla para probarla, pero elimine ese sistema y en mi casa quise vincularla a mi sonos app y llegaba hasta la parte donde se le pone la contraseña del internet y me salía que se vinculó pero puede que no aparezca en mi sistema, me decía que desconecte de la corriente y conecte y con eso aparecería, pero lo hice muchas veces y hasta ahora no he logrado nada

When I want to connect the arc to my system with two era 100’s, the two of them connect very easily, but the arc won’t make a connecting sound to pair it. It gives a green light. The two era’s make the sound without a problem. The system is only a month old. I’ve done a reboot of all speakers but it doesn’t help. Can anyone help me with fixing my arc? Thanks! 

Got my ACE headphones today, they sound great but they’re not charging. Stuck at 53%. Tried different cables and power adapter that work with other devices. Feel like I’m doing something stupid. No orange or green lights to indicate charging status. Blue light comes on ok when connected via Bluetooth. Is there reboot / reset option of some description I could try??? Thanks

My Roam SL has been removed from APP.After reset it and reconected to my WFI the problem is not resolved, still missing in APPwhy ? What is wrong in the procedure ?I checked in the router configuration an It is present in the router. I rebooted the router but nothing happen.Any additional info?

Now the "My Cloud Home" app has been disabled, is there another app that allows me to select the music I want to steam to my Sonos Move from my Android phone ? I can use "Air Play" from my laptop and control it from an iPad but I really need to use my mobile. Thanks in advance.

Hola a todos.Tengo 4 Play:1 y 1 Playbar, distribuidos por la casa. El problema es que a veces al poner una lista de reproducción (Apple Music), las canciones suenan un periodo de tiempo, una veces 50 segundos otras 10 segundos, tienen una duración exacta, y salta a la siguiente canción sin terminar la que estaba sonando.He actualizado todos los productos y sigue pasando.¿Alguien puede ayudarme?Muchas gracias!! Moderator Edit: Google Translate- Hello everyone.I have 4 Play:1 and 1 Playbar, distributed around the house. The problem is that sometimes when you put on a playlist (Apple Music), the songs play for a period of time, sometimes 50 seconds, other times 10 seconds, they have an exact duration, and it jumps to the next song without finishing the one that was playing. .I have updated all the products and it still happens.Can anybody help me?Thank you so much!!

The next batch of restored features was originally advertised as being available mid-June.Well, mid-June came and went, but no sign if the updates.Next, we learn these have been pushed back to July, due to ‘testing issues’.Its mid-July now and it would be interesting to know when the next update will be released.Could someone from Sonos enlighten us, please?

Hi. I like to play music over my Move in the Kitchen. The trouble is, if the TV is turned on in the living room, audio goes there as well (Arc and surrounds), making those watching a movie rather angry. How can I stream to the Move alone, without having to select and then apply a destination as the new app would have me doI could bluetooth straight from my phone to the move, but I don’t want that. I want to stream from the wifi.Any help is appreciated.

My Sonos system is not working for three days now and Sonos support poor as always.

I can’t get soundbar on the app, my speaker shows but the soundbar has disappeared 

Hi AllAlthough i have no interest in downloading the new(Not improved) App atm due to a few teething troubles...😆, do you download from the app store ?My Sonos app on the phone is just a Black disc with no access to it , funny i have a Beam, 2 Ikea surrounds and a Roam for a few years now and most of the time the sound is great but using the app was never great especially with Spotify very flakey skipping tracks, music just stopping etc.. i did think it was just bad luck but seems the app has always had problems  CheersWayne England 🏴󠁧󠁢󠁥󠁮󠁧󠁿

Hi -I am trying to add two Era 300s to an existing Arc which is already grouped with two One SLs and a Sub. Nothing I have tried has worked. I want audio to play from all of them when connected to a TV. I’ve tried adding them as a Group but that didn’t work. My TV’s audio will only play through the Arc, One SLs, and Sub, but not the Era 300s. 

I have a Sonos arc, era 100 surrounds, gen 3 sub and sub mini. The problem I’m having is that I can’t add the sub mini as second sub so just wondering if this is possible or not?

How do I play music on beam while the tv is turned off?