Fix & Optimize

I have a Sonos Arc connected to my LG B7 (ARC), and an Apple TV 4K, if I play an EAC3 file (DD+) on the Apple TV, the Arc starts playing back in DD. But if I play the same file on the Plex WebOS version, it plays back in DD+.I have no idea what is causing this issue, but I am assuming that it is the Apple TV. As the LG Plex version can play back DD+ over arc to my Sonos Arc with no issues. I can play DD+ (Atmos) fine on Netflix on the Apple TV, it is just using Plex on EAC3 files that do not playback in DD+. I have checked and everything is working via Direct Play, but have no idea how to fix this issue.

I recently moved to a new ISP (Bahnhof Villafiber) in Sweden, with a 1000/1000 Mbit bandwith. Everything worked fine until I plugged in my Sonos Play 5 Gen 2. The speaker seems to grab the WAN IP address, and shows up in the ISPs log files with its Mac address. The LAN internet connection still works, but the downstream bandwidth is reduced from 900 to 250 Mbit, which of course isn’t acceptable.  The gateway/router provided by the ISP is bridged (only acting gateway), and then the traffic goes through my OWN ASUS RT-N66U router.I have tried a few things - without any success:Make sure to plug in the Sonos speaker very late to the network, as the last device. Assigned a static IP address.So I’m searching for new ideas to solve the problem :)Anyone who has experienced this problem, and might have solution?Best Regards,Mikael

Hello,I currently have quite a few Sonos products for my house.•Arc•Sub•7 One’s•Move•2 Ikea Symfonisk Shelf I just bought a new home that we move into in Sept.  This house has in-ceiling speakers throughout the house, I didnt count, but looking at the photos I think its around 6-8 total.  These speakers are all setup under one zone, so there is no separating them.   I would like to add those speakers to my Sonos system as a zone. I am not sure what the best way to do this though.  The wiring from what the current owner said, is in the living room and setup in the wall, but from what I can tell, its only one channel that they are all on (which is why its only one zone). From what I can see, I can get a Sonos amp, but it says only 4 speakers.   Does anyone have a thought from the brief info that I have.  Once I move in I will be able to tell more, but if it is an easy setup, I would like to buy everything before I move in. Thanks for your help!

Asus AiMesh incompatibility with Sonos - solved!  After updating my Asus firmware to version xxx180, Sonos would not connect - even though my Asus router and Sonos apps both could see LL 6 of my Sonos devices.  After hours of mediating between Asus and Sonos reps, trying to solve why SONOS would not connect wirelessly after the Asus firmware update, I realized that I could just go around it. I didn’t need a SONOS boost to create a separate wireless network and add more signals and potential interference into the house.  ( Sonos says this is to improve functionality - but it’s really to get around how incompatible and fragile their connectivity is.)   I just took my old extender that the mesh router had replaced, and connected it with Ethernet cable directly permanently into the Sonos soundbar.  it worked immediately.  the ac extender is not mesh, but it received the new signal like any other device. Not elegant, but better than wasting the time.  Sonos doesn’t need a lot of signal to o

With the system working, internet in good condition, it happens to me that it jumps from one song to another without the previous one ending

Hi to everyone,I need to install systems with multiple Sonos Amp amplifiers.I would like to set up the amplifiers in the office before taking them to the customer.I have created a user for my client on the Sonos app in my office (internet with my router 192.168.33.1) I install Sonos amp in my office I found and added the various amps Then I go to the customer to install the amplifiers (internet with his router 192.168.33.1, same network class) I log into the application using the credentials previously created in the office The amplifiers are already paired in another system and I don’t see them.Why???How can I recreate the customer situation in my office?Do I need to have his router to associate devices with the account?I hope to explain well the situation, I need to configure devices (upgrade device and configure with the new client account that I create) in the office before install them into the house fo client.Thank you so much to everyone who can help me 

I’m very upset…I live in Portugal and i can’t use Alexa or Goole assistant because there is not a chance to activate this service in this Country ...IT’S A Shame 

Hi All, I’ve noticed that when I try to go into the Pandora app and cast to Sonos (which previously worked) I now see only my non-Sonos Google Home devices (like minis and hubs) as available to cast to.  None of my Sonos rooms/speakers show up.  Not sure if somehow setting up Pandora as the default service for Google Home made it override the Sonos casting ability or not. I can play Pandora no problem using the Sonos app, so it’s not like Pandora is disconnected from Sonos. Tried to go into Pandora settings to see if I could re-link it to Sonos, but there’s no mention of other connected services there beyond Alexa.  So thinking the connection must come from the Sonos App...which shows the Pandora connection and plays Pandora content fine.  Just somehow lost the ability to cast from the Pandora app to Sonos. Any suggestions on how to fix this?  Thx!

I’m trying to add YouTube Music to my account in the Sonos app as follows:Add YouTube Music. I already have an account. Add YouTube Music account Please use the following code… Authorize When I click on Authorize I get a popup that says “Use a Login to open”. I have a YouTube Premium account and I’m logged in to it so what’s going on?

I acquired a Play1:Gen1 and wanted to add it to my S1 system, so I factory reset it and then tried to add it using the S1 app. Adding it to my household was fine, but it needed an update, and that failed with the infamous error 1101. I looked at the support page for this error, and as a result I powered down some of my funkier Sonos devices that were not a part of my S1 system, but it made no difference. I tried updating from the PC app and the iOS one, but both immediately gave error 1101.I broke out Network Monitor and traced all the SOAP calls during this failed update, and I could see that my PC was returning UPnP Error 800 to a call. Weird I thought.A while ago I had enabled the Windows Media Server, and as I don’t use it I disabled it, rebooted my PC, and now the update went through just fine.For some reason the Sonos app is finding the Windows Media Server and getting confused when it returns an error.Hope this solution helps the next person who gets error 1101 when trying to ta

I just got my Sonos One. How can I independently lower Alexa volume, it’s too loud and annoying. If I listen my music @70% volume, Alexa volume would be at the same level which is loud. Can I set Alexa volume at a fix lower level that won’t be affected by main volume?

Please help, new Samsung TV and I’ve just attached the sound bar that was cutting out on another tv to this one, same problem exists I’m playing sound out through an optical cable, TV speakers work fine.

I have a Play:5 Gen 2, updated to controller S2 latest release. It’s connected via line-in to Samsung television in the family room. We find that annoyingly often, turning the television back on (from standby) will result in no sound playing. To solve this I have to launch the i-Phone app where I see the ‘play’ icon is displayed besides the Family Room bar at the bottom. Tapping this (sometimes a couple of attempts are needed) changes the play icon to a ‘stop’ icon and the sound returns from the TV.Things I’ve tried over the past year to resolve this permanently:Updating the app on the i-Phone Updating the Sonos app on the PC (Windows 10) Restoring the Sonos to factory default and redoing all the i-Phone waving around, media library connection etc. Trialling various setting combinations for Source Level (currently Level 2 A/V Component), Audio Delay (currently medium 113ms) and Autoplay (currently with Family Room selected as Autoplay Room, Use Autoplay Volume toggled on, Autoplay Volu

There is a feature to Start Radio from a selected YouTube Music track in the Sonos app. However, doing this doesn’t play the selected track, and instead starts from another track within the same genre. Can Sonos play the selected track before jumping to the next?

Hello alli have tried multiple troubleshooting ideas to get Alexa to play Sirius on my Sonos move and it keeps giving me the response along the lines of Sirius needing to be enabled in the Alexa app even though it already is enabled. I’ve tried disconnecting and reconnecting Alexa in the Sonos app. Disconnecting and reconnecting Sirius in the Sonos app. Disabling and enabling the skill for Sirius and the Sonos Move in the Alexa app. Nothing is working. Very frustrating. 

Hi Sonos, I recently purchased the Arc & Sub. I have connected it to my Sony TV KD-85X9000H. The sound will randomly turn off for 10-15 seconds.I have tried unplugging the TV, Arc & Sub. I’ve checked the HDMI cord (the one supplied with the arc). I’ve even hoped it would just go away - if anything if feels like it is getting worse or just irritating me more. It doesn't matter if I’m watch TV or Netflix etcObviously very keen to get this fixed as soon as possible.Any suggestions? 

Since purchasing the roam I am unable to have as part of the system when I open up the app it’s pot luck as to what I see, sometimes main system (works fine) other times just the roam (works fine) but I can never seem to have the whole system I have paid for. Is this a Sonos fault or a design either way becoming extremely frustrated at having to re a sign systemeach time I want to listen to music  can this be rectified or am I best scrapping Sonos and getting a different system 

I have two (2) Sonos One speakers paired with Beam. For quite a while these have acted as surrounds for my Beam, however today I noticed my right speaker was blinking a white led. I tried to identify this but all I can find for blinking white is the unit is rebooting.  I hard reset the One speaker and returned it to factory. Once blinking green I can add the speaker to my room. This works fine, and I can play music on the speaker just fine. Now the issue comes when I tell the Sonos app to add the two Sonos One speakers as surrounds. The app plays music on the left speaker, I select that speaker in the graphic on the app and say continue. I wait a little bit and the join as surrounds fails and the left speaker is now flashing with a white led. It appears this speaker gets stuck in a reboot loop at this point.  I’ve been through this process about five times. And nothing seems to matter, as soon as I add the speaker as a surround it fails the add and starts back in to the reboot loop. Fl

Have the following Sonos equip:playbarsubpair of surrounds Issue: when router reboots, the playbar is no longer visible in the system.  Attempts to resolve via the app are unsuccessful.  However, if I plug an ethernet cable directly into the router, at least sometimes I can get the playbar to be visible again, but the sub and surrounds can’t be added to the room the playbar is associated.  Have had this problem almost since day 1, and am getting pretty frustrated with this equipment.  Have contacted support several times, and they were unable to resolve.Have other wireless devices on my network (TV, smartphone, laptop, DVD, etc.) and they all work fine after router reboot, so don’t a router problem.  Have tried setting the router to another channel, and no luck.Any advice?

I’ve been having a fairly regular issue where my Move will disappear from the app on my phone (iPhone 11). After going through the reboot/re-add process, it appears again for a couple of days, then disappears again. To add to the frustration, I’ve recently noticed that the Move doesn’t disappear from the app on my iPad, and is completely controllable from there (inc using airplay), whilst still remaining missing on the iPhone app.  Does anyone have any thoughts/fixes for this? 

Hello Guys,my technician has identified this component to be replaced.Any tips on where to buy it?I.C. TPH 150 in 4+4 pinsSonos Model: S100 - IC 5373A - RM010   Thank you for your help!Best Regards!

Cable burnt and the Play 3 started to melt and almost caught fire.Anyone who has had same experience?What do you suggest that I do? 

Please help- I'm using Google assistant and it won't play music from YouTube. It will say sure and then "sorry I can't find what you asked for". Radio stations seem fine. But when asking for a specific band no dice.

I have just bought a new TV (LG OLED 48cx -= WEB OS 5). The sound output from the TV to the Sonos Arc works fine, but the google assistant won’t budge from trying to turn on the old Android TV box instead of interacting with the new TV. Old setup: antenna->Android TV with coax->TV with HDMI->Sonos Arc with TOSLINK to HDMI adapter (the Arc port on the the old TV was fried). With that setup, the Google assistant was able to turn the android TV on/off New setup: antenna→ LG TV with coax → Sonos Arc with HDMI through eArc port. The sound output works fine but the google assistant says “the living room TV is not available” when trying to gt it to urn the TV on/off.This morning I connected the android TV to the old TV upstairs to watch the Euro2020. The Android box is connected over wifi to the modem and with HDMI to the old TV, and when I asked the google assistant to turn the TV on, it switched the android box on over the network…I tried to uninstall it and reinstall + let it conn

Hi! I have been reading up and trying everything I have found but can only get the ARC and Sonos to work for a few seconds and then it drops, and gets back once in a while for a few seconds. I have made a report at 699950988. Could it be the cable? Worth mentioning the TV connection has always been like this - ie not working - but was waiting for an update or something bit have realised that it will probably avly not comeMany thanks for your help! Best,Patrik