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TerenceM
Contributor I
Jul 11, 2021 9:09 AM UTC

Sounds keeps cutting in and out hooked up to Sony TV

Hi Sonos, 

I recently purchased the Arc & Sub. I have connected it to my Sony TV KD-85X9000H. The sound will randomly turn off for 10-15 seconds.

I have tried unplugging the TV, Arc & Sub. I’ve checked the HDMI cord (the one supplied with the arc). I’ve even hoped it would just go away - if anything if feels like it is getting worse or just irritating me more. It doesn't matter if I’m watch TV or Netflix etc

Obviously very keen to get this fixed as soon as possible.

Any suggestions?

 

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5 replies

GuitarSuperstar
Lead Maestro
Jul 11, 2021 12:31 PM UTC

Do you have anything else connected to the TV?

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"Receive with simplicity everything that happens to you." - Rashi
TerenceMAuthor
Contributor I
Jul 11, 2021 8:23 PM UTC

No I don’t have anything else connected to the TvV.

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TerenceMAuthor
Contributor I
Jul 11, 2021 8:24 PM UTC

TV not Tvv

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GuitarSuperstar
Lead Maestro
Jul 11, 2021 8:35 PM UTC

Does the X9000H have HDMI eARC? If so, have you tried disabling the eARC setting on your TV?

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"Receive with simplicity everything that happens to you." - Rashi
TerenceMAuthor
Contributor I
Jul 12, 2021 10:31 AM UTC

Yes it does & I've just turned it off.  I’ll give that a shot - thanks for the suggestion.

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