Fix & Optimize

I added a new Victrola Stream turntable to an existing Sonos system in my home. I don't have any problems with this Sonos system, no dropouts, it's reliable (yes, there are app related issues like everyone else but things otherwise work well). All the Sonos speakers are connected via WiFi. The turntable is connected wirelessly to the Sonos system via WiFi. Streaming settings on the turntable currently set to lossless and medium delay. The turntable is in a room with two identical Era 100 speakers. The WiFi access point is also in this room. All devices, speakers and turntable, report strong WiFi signals. The turntable is able to play music on all but one of my Sonos speakers throughout my property flawlessly. No dropouts, no issues.… Except on one of the Era 100 speakers in the room with the turntable. If streaming to that speaker there is at least one dropout per song, sometimes more. As mentioned I have another identical Sonos Era 100 speaker in the room with the turntable, and if th

I have a sound bar which I typically leave tuned to Classic FM on TuneIn. When done for the day I stop the stream with the power button on the bar. When I press the button again, it starts. I have an IR remote control from an old TV and have it linked to the Sonos sound bar. When the stream is streaming, I can turn the volume up and down at will with the remote. When the stream is stopped, I get weird IR behaviour. Volume down works, but volume up does not. I say either both should work or neither. Anyone else frustrated by this anomaly?NB This is related to an old topic - see link below. I was frustrated big time by that. They seem to have half fixed it. 

Hi all, I was listening music on my deck via Connect amp and all of a sudden everything went off!! Went to the basement to look at the amp and there is no light on the panel or LAN port.Switch power cord of another amp working without success. Tear it down to watch fuse, mosfet and diode based on how-to found on YouTube and everything look ok. No burn smell, capacitors aren't deform, board isn't deform or discolored. So I'm now stuck with a really expensive paper press since, I think, Sonos didn't support the Connect Amp. Anyone have encounter this kind of issue and succeed at fixing it.Thanks 

We know it’s bad, they have not provided guidance, and I can expect a few months before it’s back to ‘before the regression’ of features.  I just want to know how to install the old app. Need to move on with my life. No drama. My mistake for falling for their hype.  thanks!

I have been a loyal Sonos customer for at least 15 years, even invested in Sonos arc which is not cheap.Removal of the iPhone hardware buttons for volume control is a disaster.i have read all the arguments about blaming Apple etc. I just don’t care about this blaming each other. I am now looking to get rid of my Sonos system.m and would advise those looking to check other systems into this issue is fixed. no button volume control is a show stopper for me.the volume always comes on too loud and it takes too long to find the in app slider to adjust the adjustment slider is useless - not easy to adjust.the only time it is ok is when I am using TV with Arc - tv remote works well.all our music is Spotify. I would choose WiFi speakers that allow volume control from the iPhone buttons. a very sad Sonos customer. 

Hi, as many others have also posted about the poor quality, functionality, and poor look and feel of the new App.  Clearly its not popular and has been hurried through, and/or not very well thought out from a ‘real user’ perspective.SONOS, please supply a rollback option to S2 ASAP!Also, can any other iOS users confirm that if subscribed to Spotify, then the number of Playlists appear to be limited via the new SONOS App.  I have a couple of hundred playlists in Spotify, these used to show in the S2 app with no issue, the new App only seems to show around 30 Spotify Playlists in my SONOS Playlist library.  Can anybody confirm this is an issue too?Come on SONOS, please sort this mess out ASAP!!!

Since the most recent Sonos app update, my Amazon music randomly sops playing in the middle of a playlist or queue. Not had this problem before and, wondered if anyone else experience the same thing?

I have been avoiding this: having forced my phone to hold onto the previous version until this morning and Sonos have forced the old app to stop working - so, thanks for that. Now, I connect, select music and click play… and it doesn’t. It pretends for 3 seconds that it will… and then it won’t. Any thoughts?

Side update my components do not play thru Sonos speakers Now what? Tuner is. Yamaha R-5

Hi All, I’ve been perplexed with the following problem for the last 6 months, wondering if anyone can help. I have a 12+ unit system (speakers, amps, connects etc) mainly connected via ethernet lan gradually built over 3-4 years. the music is library is on a nas box. My problem is that “all of sudden” most of the speakers are unable to access the music library even when I delete and then re install the NAS music library.  I get a “no authorisation” or “cannot access music library” message when I try. if i create a group and include one of the first speakers originally added to the sonos system the music library can be accessed.any ideas on how to solve this annoying issue thanks in advance 

Hi, I have just set up a pair of  Sonos 300 speakers and want to connect to Amazon music. In the Sonos app, I can connect with my Amazon account and select my music but it won’t play through the speakers. Anyone help please? 

Hi guysI have the sonos ace headphones.whenever I enter a game, 10-20 seconds after I've started playing it, the sound disappear, I can see the sound is still there via the windows sound settings (the bar which show if theres sounds or not, is moving) as soon as I exit the game, the sound works again. I have the newest update for the headphonseAny advice? Thanks

I know that when I play Apple Music through the Sonos app it streams lossless, which is great, however I’ve set up Alexa to use Apple Music on the same device (Beam) and am trying to work out if it will play lossless when I ask it to play a track? I’ve looked everywhere for info on this and haven’t been able to find anything, anyone able to help?

Downloaded new app. Updated new app. Wi-Fi connected. Showing no content downloaded and nothing will play on any of my dozen speakers. Pandora or Apple Music. Channels and songs show when I try either one but when you hit play symbol nothing happens. Anyone else having trouble with the app.? Is it a software screw up with new update?

Po twardym resecie głośnik na chwilę laczy  się z systemem i nie chce się połączyć z siecią WiFi to samo w ustawieniach nie mogę wyswietlcdostepnych sieci WiFi Moderator edit:Google Translate- After a hard reset, the speaker connects to the system for a moment and does not want to connect to the WiFi network, the same in the settings I cannot displayavailable WiFi networks

I use Qobuz as music streaming platform. Since the Sonos has bern updated I can’t see any of my Qobuz playlists anymore. It’s strange because I can see my Qobuz favorites. Same issue with my wife. The new Sonos app doesn’t seem to be well functioning.

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

The new “improved” app version seemed to wreck all of the features that made a personal music library on Sonos usable. Two major problems:There is no way to search your own personal music library anymore Browsing your personal music library is extremely painful if you have thousands of albums. We used to be able to zoom in by first letter. Now if you want something beginning with a “T”, you have to scroll through hundreds of screens worth from “A”.Has anyone found a workaround for these?I know Sonos has been optimizing for streaming services these days. But completely abandoning support for your own hosted music library was not what I expected.

I have to play my Sonus through the app on my phone, it will answer questions and higher or lower the volume but it won't play the music when directed. 

All,my latest diagnostics: *The new Sonos App removed the classic TuneIn Station and so many radio station cannot be consumed. This is unbelievable. Apart from all the issues with the new app this is the worst.Now after the latest upgrade from desktop application the old Android app cannot be used anymore - again outrageous! I am not interested in using the new App as it does not work properly and removed very important services for me.What can be done the reset all devices to the previous state so that I an continue using the old app. I dont want to upgrade to a mediocre, service restringing application. *Moderator Note: Diagnostic number removed* 

When listening to SiriusXM the service unexpectedly cuts off every 15 minutes or so. Why? Never had this issue before with my Sonos system.

Help!  Had 2 chat conversations with helpdesk as none of my  sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

Hi, I can't play any app (YouTube, Spotify, Apple Music) with Air play 2 in My Apple TV.I can do with My iPhone but no with My Apple TV. Just sound 1 second and stop.Does anybody Knows how to fix it?

I haven’t used my Sonos speaker in quite a whilke however I went to use it today and it is not showing up in my Sonos app when I login. When I try and add a new speaker it never shows up in the app. Not discovered. Kinda stumped now. I have unplugged it and moved it top the table here beside me and plugged it back in and gone through the steps on the app again but no luck. Any ideas ?

My Amazon streaming has stopped as of this afternoon (1:30 EST).  Has anyone else experienced this?  I have rebooted, logged into Amazon with my credentials, etc.  No Luck.  Now, I have 9 speakers that are totally useless.  I purchased Apple HomePod which is my life saver for now.  I want SONOS fixed- the interface is more elegant on SONOS believe it or not.