updated app: sonos playlists lost

Beyond frustrating because the app worked perfectly before the update. I am one unhappy customer.  Plus they seem more focused on serving me media I neither want nor need. 

The updated app shows none of my playlists on my iPad.  The playlists do show up on my iPhone but I cannot manage, create, add a song to or delete a playlist from the app on my phone. The web app shows my playlists but doesn’t function properly, similar to issues with the phone. I have not been able to resolve this through the live chat nor have I been able to get through to anyone on the tech staff by phone.

My playlist was completely lost with this last update, as with all other updates. I always have to go through so many restarts to get it working again. Now, it won’t even load my music, which is the same folder as I used last time. I keep getting a (913) error message. Sonos appears to be Apple unfriendly so I am looking into buying other products. This is not worth the trouble it causes. 

I get the sense that this particular problem with playlists is not going to be resolved by trying to reach tech support and telling them about it. It may never be resolved even though it’s a key feature of the app that I valued.

Not pleased with the update. A lot has been taken out.

Playlists are missing.

The timer is missing, etc.

I'm a customer who will move to different products if Sonos doesn't sort out these issues.

I agree with each and every comment regarding lost playlists. Most unhappy. 

Sonos will make me feel like it’s all my fault that the app doesn’t work on my devices. Just wait…

I still had access to playlists and my NAS drive late last week even after the update. Now I cannot see either. Sonos want to be a 100% music streaming service and have cut off their legacy customers without any respect. AGAIN. 
 

looks like I’ll use the Apple App. I can see my NAS drive. Or Spotify if I want that. Leave the Sonos app behind and as kit needs replacing it won’t be with Sonos. 17 years I’ve been a customer and 4 of my friends have systems on my recommendation. I forgave them the S1-s2 debacle but this is the last straw 

Same issue here. App has automatically updated and now my playlists which I've built over the last 10 or so years have vanished. What's going on?

That was bad enough and I still have a bad taste in my mouth from that - and now I feel stupid that I didn’t trust my gut that they have lost their way and get out of my system then.  It is really a shame that they don’t simply restore the old version of the app until they sort out this new one - or just scrap the new one all together.  There is nothing about it that is better or compelling.  What kind of idiots have they hired to do this?

I’m really thinking how can I unwind this?  It’s starting to give me a “TiVo” vibe like maybe the writing is on the wall and we all need to wake up and read it!  It is moronic that the hardware works perfectly fine, yet they have screwed up a way to use it.  Mind blowing.