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Joolie30
Contributor I
May 17, 2024
Answered

updated app: sonos playlists lost

  • May 17, 2024
  • 63 replies
  • 3053 views

Help!  Had 2 chat conversations with helpdesk as none of my  sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

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    Best answer by Latte80439

    Having the same issue please advise. Long chat with no resolution. Promised a call back or email from sales to help. What I did learn is they are aware of the issue but no plans to fix. Without playlist the system is of little use. Hoping they fix the issue ASAP or off to buy back their equipment.

    63 replies

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    Rmgirl
    Lyricist I
    May 20, 2024

    Sonos will make me feel like it’s all my fault that the app doesn’t work on my devices. Just wait…

    100% - and they were a significant investment cost-wise in the first place

      KAW1
      Lyricist I
      May 20, 2024

      My playlists have gone from the new updated app TOO! It’s very annoying. I can however still access the playlists if I use Sonos on my MacBook, so at least they haven’t disappeared completely thank goodness (years of work of creating my playlists).

      I use the App on my phone all the time, so it’s really frustrating that I can’t access my playlists.

      I hope they get it sorted ASAP and I hope all your playlists haven’t gone for good.

        Joolie30Author
        Contributor I
        May 20, 2024

        I do too!!!

          MoNC
          Lyricist I
          May 20, 2024

          Same problem.  The new app is the most dysfunctional piece of junk I’ve ever seen in an “improvement”.  All I want to do is select a room, pull up a playlist from my computer, press play, and adjust the volume.  In an effort to entice me to buy more product I don’t want or need, or stream from a service I don’t want, they’ve made my $10k whole house system practically unusable.  I’m walking around with a portable speaker and playing from my phone.  Thanks SONOS!!

            mrdux
            Lyricist I
            May 20, 2024

            The loyal Sonos consumers / customers have spoken and are speaking. This needs to be fixed before the majority of us begin seeking alternatives to the Sonos system, which many of us have already considered. The significant investment that we all made in the past was for a quality product at the time. If that product can no longer be counted on, there are other systems to pursue. 

              Joolie30Author
              Contributor I
              May 20, 2024

              Tried ringing tech support again. 80+ minutes wait so didn't bother 

                Kcaesar
                Lyricist II
                May 20, 2024

                I am absolutely unimpressed with this update. I have lost all my playlists. And, if you listen to some posts the playlist issue might be restored the middle of June.

                 

                What a strategic blunder for Sonos. It takes hours to get through and the call center has NO idea how to address the issue. 
                 

                  silversleeves
                  Lyricist I
                  May 22, 2024

                  I am afraid I have lost a decade worth of playlists. I cannot find them on the new update, phone or iPad. Am I missing something here?

                    Mr Loki
                    Contributor I
                    May 22, 2024

                    Agree with everyone else. I have one playlist that took many, many years to build, well over 1K songs. The fact that there was no simple way to print out the list was bad enough. This is a nightmare.

                      DeadEyeDick
                      Lyricist II
                      May 22, 2024

                      Just seen the "plans" for reinstating some of the features that have disappeared.

                      No mention of returning Playlists - pathetic 

                       

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