updated app: sonos playlists lost

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Help! Had 2 chat conversations with helpdesk as none of my sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

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Latte80439Answer

Lyricist I

Having the same issue please advise. Long chat with no resolution. Promised a call back or email from sales to help. What I did learn is they are aware of the issue but no plans to fix. Without playlist the system is of little use. Hoping they fix the issue ASAP or off to buy back their equipment.

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Pageproject

Lyricist I

I’ve spent years building playlists…as an investment…so that I could listen to genres of music with ease…it’s how I organise and listen to music through Sonos. If those playlists are gone forever then that sucks and so does Sonos. If they fix this and other ‘bugs’ then great. I will continue to sing your praises

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Zoommerz

Lyricist I

Oh I see my playlists but can’t do anything with them … can’t edit or manage, so sort for echoing all the comments so far on the app, all I can say is if I was responsible for poor quality control at a program level in my company I’d be fired for releasing such bad workmanship, especially when we all pay hard earned money for the products ….. products don’t match the poor SW …. Bad!

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PHyde

Trending Lyricist I

I thought it was a bug that my playlists are gone. Get them back asap.

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Elovarun

Trending Lyricist I

Sonos are very quiet about playlists. Nothing in their support search and not on the known issues list. They don’t give a S**** that thousands of us have organised our listening this way over decades. My playlists are memories. I often have people round and they create a playlist. It gets saved. One is from 2007. There were many many different cuts of genres that I spent hours making over years.

Because this WAS a key part of their system and what stood out. You could make playlists that mixed your own library (cannot find that either) with Spotify, Amazon, Apple all in one list.

i am furious to the point where its almost affecting my mental health. SONOS ARE YOU LISTENING?

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Rusty Hammer

Contributor I

Go to the app store and for $3.99 download the “sonosphone” app. You can instantly retrieve your entire sonos library and play it all on your sonos system. This works similar to the s1 app. Works great for me.

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Bfsjack

Lyricist I

Class action lawsuit?

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Honeybee63

Lyricist I

Go to the app store and for $3.99 download the “sonosphone” app. You can instantly retrieve your entire sonos library and play it all on your sonos system. This works similar to the s1 app. Works great for me.

Great suggestion, it worked! And once you retrieve them you can add the playlists to Sonos Favorites so you can still use the Sonos app. Agreed this is a frustrating move on their part.

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