Contributor I

Answered

updated app: sonos playlists lost

Forum|Forum|2 years ago
May 17, 2024
63 replies
3053 views

Help! Had 2 chat conversations with helpdesk as none of my sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

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Best answer by Latte80439

Having the same issue please advise. Long chat with no resolution. Promised a call back or email from sales to help. What I did learn is they are aware of the issue but no plans to fix. Without playlist the system is of little use. Hoping they fix the issue ASAP or off to buy back their equipment.

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E

Electric gypsy

Lyricist II

Yes, I’ve done it now thanks 😁

D

Drjonnybravo

Lyricist I

Has anyone found anything positive to share about the loss of playlists from the new app? Please tell me they will magically reappear. It would not be an exaggeration to say that this has seriously affected my mental health, I have been building those playlists for about 15 years now and then just gone overnight. Why!!!!
I’ve tried calling support unsuccessfully and now have just emailed the CEO, I encourage you to do the same if this issue affects you

ceo@sonos.com

T

Tramp

Contributor I

I’ve had to Bluetooth to my system and use a combination of Apple Music app and Sonos just to get some sort of decent functionality in terms of playing playlists. Good job I had some built in Apple

M

Mark Dockings

Lyricist I

App updated yesterday, automatically.

1. All my playlists are gone.

2. I can’t work out how to clear the queue

3. I can’t access my local music anymore.

4. I tried playing a Tidal playlist (which I can do) but I can’t find any way of shuffling it.

Once again Sonos have made changes which may suit them but clearly don’t suit customers. First they stopped the dedicated controller working (without telling anyone) then they forced me to upgrade from S1 to S2 which even with their belated apologies and discount still cost money I’d rather not have paid. Now they introduce a new app which has reduced functionality - again without notice - and all the online advice on how to use it is years old and mainly refers to the last upgrade.

Sonos may have (well, had) a great product but their arrogance towards their customers is astounding. They are a disgrace.

M

Mike_272

Contributor I

I hate this new app. Sonos ruined a perfectly user friendly system. I created so many playlists based on the mood I’m in. Now the system has made my musical choices completely not customizable. Extremely loyal user and early adopter. It is a shame I’m considering moving on because of the app. It is that big of a deal. Fix it NOW!

S

Speechless in AZ

Lyricist I

Bless you, Rusty! You’ve made my day. I have hundreds of hours invested in Sonos playlists comprised of thousands of songs. Losing them because Sonos decided to “improve” their interface at my expense would have been devastating.

J

JohnMatus

Trending Lyricist I

Help! Had 2 chat conversations with helpdesk as none of my sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

so bummed out. I have 200 playlist stored on the Sonos players. There is still glitches with this new update. listening to music every day is a big part of our lives. Kind of shocked that there is not a workaround. Yet

J

JohnMatus

Trending Lyricist I

Has anyone found anything positive to share about the loss of playlists from the new app? Please tell me they will magically reappear. It would not be an exaggeration to say that this has seriously affected my mental health, I have been building those playlists for about 15 years now and then just gone overnight. Why!!!!
I’ve tried calling support unsuccessfully and now have just emailed the CEO, I encourage you to do the same if this issue affects you

ceo@sonos.com

I have been on hold for almost an hour now and no tech-support person has picked up. What a huge waste of time.

Bumper

Help! Had 2 chat conversations with helpdesk as none of my sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

so bummed out. I have 200 playlist stored on the Sonos players. There is still glitches with this new update. listening to music every day is a big part of our lives. Kind of shocked that there is not a workaround. Yet

Update coming likely in the next 12-48 Hours. Hopefully with queue functions and with it return of playlists.

Do you have access to the desktop app? You could check there to see if the playlists are there

J

JohnMatus

Trending Lyricist I

Beyond frustrating because the app worked perfectly before the update. I am one unhappy customer. Plus they seem more focused on serving me media I neither want nor need.

The updated app shows none of my playlists on my iPad. The playlists do show up on my iPhone but I cannot manage, create, add a song to or delete a playlist from the app on my phone. The web app shows my playlists but doesn’t function properly, similar to issues with the phone. I have not been able to resolve this through the live chat nor have I been able to get through to anyone on the tech staff by phone.

I have the same issue. I’ve been on hold an hour right now and no one has picked up. What a bummer

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