updated app: sonos playlists lost

Thanks Bumper. I do have a Mac and the playlists definitely show up there. But that is upstairs and 95% of the time I use my iPad downstairs to control Sonos.

Sonosphone works!!!!  Thank you Rusty!!!!!!!!

I've not tried ‘sonosphone,’ but it may be the only option at this point. The word from Sonos is this absolutely unhelpful statement concerning playlists:

Sonos app version 80.0
This feature is not currently available in the Sonos app for iOS or Android, but it will return in a future update.

So there ya go, folks. I’m sure that inspires much confidence. 

I’m only posting here because that appears to be the only way to ‘subscribe’ to a thread.

Didn’t find my playlists

I have written here before and had essentially given up on any solution from SONOS regarding the problem with the app.  I have had SONOS for years and have had to create both a S1 and S2 system to run my older hardware and the new.  If you have Apple products … I have found two apps in the App store that have solved all my problems and then some.  Sonopad for iPad and Sonophone for iPhone.  These apps are very inexpensive and do all the basic actions needed to listen to your music hard drives or streamed. It does not offer the speaker tuning action contained in the SONOS app.This one app will control and interact with both older and newer systems.  I no longer have to run an S1 and S2 separate system.   It is intuitive and does NOT try to sell you anything.  I doubt I will ever switch back to the SONOS app in any form.  In my opinion this app is what SONOS should have done.  It is beautiful.  I noted that my S1 and S2 playlists were all listed in this one app.  Album art, if that is important to you, is much better displayed.  The author, Stefan Hansel, even has an email link to him in the app for communication re. any difficulties.

I join the long list of unhappy customers who miss the personalized features like our own playlists and easy navigation of previous app.  Go back and get it right before releasing new apps.  This is irresponsible and unprofessional.  This behaviour takes Sonos’ customers for granted.  We are committed to Sonos because of our investment in their speakers.  It ‘has’ been very good up to the release of this new app which has made us frustrated and we’ve spent too much of our valuable time trying to learn and adapt to these new changes and searching - without success - for the previous features we knew and liked because it allowed us to personalize our listening experience.  This is a learning opportunity for Sonos - who keep sending too many messages about how ‘great’ they are and promoting their ‘new products’.  This doesn’t inspire loyalty or confidence in Sonos.  Please speed up future releases to ‘get back to where you were’ before adding new superficial changes that actually diminish the experience and waste my time and reduce the quality of my listening experience. 

Horrible horrible thing! The previous version of the app had its flaws- it would not always work properly. But with this new version all over the years carefully created sonos-playlists seem to be lost! I could not figure out how to make new playlists.
What a nightmare. Instead I get lots of advertisements that are really annoying for an app that I have payed thousands of dollars for buying the hardware. It‘s a shame!

J.O.L …….

iI could not agree more.   The update was (is)  a disaster. I hope a few software “ engineers” are on the street along with  all the advertisers!

Playlists in the previous release was glitchy… sometimes missing and sometimes would just pop up. I suppose that was a prelude to this absolute garbage app release in June 2024. Outside of playlists discontinued, the app itself is unusable. So many broken and missing features, and more attention in forcing customers to 3rd party apps and subscriptions. No way to customize the home screen to hide or minimize all of the ad garbage. 

I have $2K in equipment outside surrounding the pool that are now dead. The Sonos connect amp just drops the signal now within a few seconds of playing, and fails to reconnect. I never had any issues before this release.

Grouping speakers is frustrating, and Sonos removed the ability to control volume except of a glitchy slider that has an insane delay. Even when grouped, I now have speakers that randomly drop out of the group.

The user interface is so counter-intuitive that I can’t believe it was created by Sonos at all. Impossible to find anything, and my own library is so complicated to search or create a queue that I just resort to playing one of our subscription services. I believe this is what Sonos wants everyone to do going forward. I also saw a report that Sonos is now selling customer information, likely they are in bed with all of these services and it is pillow talk for them all. 

I saw the list of updates that are coming, and it doesn’t seem as though Sonos is listening to their customers. Don’t release any more products until the ones that you have work. Like basic functionality work! They stay connected, you can search find and play the music that you want, and the volume and speaker grouping works. Your stock continues to tank Sonos, and this is why. Consumer confidence is low. You continue to screw people that have significant investments in your products, so why would people continue to throw good money after bad?

Roll back to the app that works, for the love of all things. This path that Sonos has chosen is a cliff.