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Joolie30
Contributor I
May 17, 2024
Answered

updated app: sonos playlists lost

  • May 17, 2024
  • 63 replies
  • 3053 views

Help!  Had 2 chat conversations with helpdesk as none of my  sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

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    Best answer by Latte80439

    Having the same issue please advise. Long chat with no resolution. Promised a call back or email from sales to help. What I did learn is they are aware of the issue but no plans to fix. Without playlist the system is of little use. Hoping they fix the issue ASAP or off to buy back their equipment.

    63 replies

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    Naynesh
    Contributor I
    July 27, 2024

    I held of updating to the new version as I had a feeling something would fail.

    It’s taken time and effort compiling my playlist over the years. 
    So image my frustration when there’s no playlist what am I to listen to? I can’t even change music as the apps freezes up and then there’s silence.

    SONOS role back the update so we can enjoy our playlist.

      Spritelink
      Lyricist III
      July 27, 2024

      I received the email from the Sonos CEO this week where he apologized and invited Sonos users to contact him if we had any questions. I responded with a very direct question asking if I would be able to create new playlists at some point because the plan outlined in the email only mentioned editing playlists.  The response was a brush off. If I want to learn more I have to do the work by visiting the Sonos blog and also this community blog. I was even more angry and frustrated that they couldn’t be bothered to answer my question after inviting me to contact them. 😡😡😡

        kaslack
        Contributor I
        July 28, 2024

        Thank you  ‘Bumper’, that works!! I’m very grateful 

        Oh no, now my playlists won’t play through this app 😢! I get an error message saying any of my playlists are empty! Bumper (or anyone) please can you advise??

         

         

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