Fix & Optimize

I doubt this will cover any ground that hasn’t already been covered but I am at that stage where I just need to air all the problems and issues I have after the disastrous May update and all the subsequent updates.I’m no expert in these matters but know enough to at least set up and use Sonos and also connect up a NAS drive to play my music library. All the speakers operate wirelessly. My broadband connection is fast and there are no reception dead spots in the house - it’s a bungalow. The speakers are 2 x Play 3 plus a Playbase, sub and 2 x One which form myTV room sound system.Whilst the app has never been perfect, it was at least generally OK and fit for purpose. A few little niggles and issues here and there but nothing that couldn’t usually be fixed by simply resetting the app, rebooting the router or turning Sonos products off and back on.After reading about all the problems with the new update I simply reverted back to the old version of the app. I have monitored the general vie

Hello all,I'm lucky enough to have 2 tablets. I kept the old and working app on my first Android tablet and have the new app on my latest addition.My favorites are grayed out on the new app and are totally unusable. This was, by the way, the only published possibility to keep the custom radio streams following  the decomissioning of the old TuneIn service.At the end, one cannot add or edit custom radio stations and even use the old ones. And when the user uses the old app, playing those custom radios is randomly cut after a few seconds or minutes resulting into an cryptic error message.Has anyone been able to solve these issues?By the way, congratulations to Sonos to have trashed an slightly imperfect app to replace it by this actual nightmare.

Played as normal and experiensed that my living room setup didn’t get full sound, stopped all other rooms and now I don’t get access ? 

When Sonos ‘upgraded’ its app, I pretty much lost everything.  I have a large music collection and I prefer to keep it on my MacBook where there is enough storage for it.  When the ‘upgrade’ occurred, I had already spent HOURS getting the app working again after an automatic update happened sometime in January while I was away.  I returned home and none of the 8 speakers matched their labels anymore, songs would not play completely and music bounced from one speaker to another.  When I called Sonos, one rep told me I should not have set the updates to automatic.  Another one altered my email so the remedy didn’t get to me for several weeks--after I wrote a snail mail letter to the CEO.  I have now moved away from the Sonos app and am just using Apple AirPlay.  Is anyone else going this route?  I don’t have many of the issues I was having with Sonos.  

Hi hive mind. Anyone currently experiencing this or has experienced it?I can login to Sonos using any browser on my Mac or Windows. I can’t on my phone or iPad. I can if I use Google search but not Chrome on my iphone but that doesn’t help as of course the Sonos app will only use the default browser. It doesn’t matter if I use the app or the browser as the start point.

I have been playing my 4k movies on my Xbox series x and it skips on a lot of movies. So a few months ago I got a 4k standalone player and it was amazing working through the sonos sound system, then I played a movie DTS and sound was terrible. Even though the picture skips on the Xbox the sound is great for all movies, this includes DTS. Does anyone have a 4k player and do they have issues with DTS going to 2.0 channels?

Hi,Im having trouble finding the correct MAC number for my two Symfonisk Bookshelf. Also have the lamp, but found the MAC fairly easy on that one. Cant connect them to wifi before ive whitelisted em, so beed MAC from the SN.. 

Sounds like a few people have this issue, but playlists are no longer working in the app. Tried on a few devices. All updated. Sometimes I get the message “something went wrong”. Sometimes it loads but nothing will play. See screenshot. Tried restating all Sonos devices, uninstalling the app, restarting iPhone.  

Is there any roadmap to support the Play5 G1 in the S2 App?   it would be very disappointing to have to maintain two apps and not leverage legacy hardware in more current whole home system. 

Each time I attempt to update the music library on my Sonos System the library completely disappears and had to be reconnected by entering NAS path details. Is anyone else experiencing this problem?

I’m not sure when this started, but I noticed it today. When I load a playlist from my Amazon Music account within the Sonos App, it plays ten songs and the stops with an error that there is information missing from my Amazon Account, go to music.amazon.com to fix it. I log in and everything looks fine. If I delete and re-add the service, it works again for another ten songs then stops. I am a full Amazon music subscriber, not prime or free. 

I'm wondering if it is in the cards with any of your future updates to change the way the playlist looks.  Or give customers the option to view either way. The current view of playlist under Sonos Favorites. See picture A. Is not user friendly and is difficult to scroll through the large font and pictures. Especially those with many playlists. It should be more like a summary line view  Like when you see when you click edit playlists. See picture A.It was better before you guys did the new update on the app so I'm hoping you guys will bring back the older view, it's easier to navigate through. Thank you hopefully we'll see this soon  

I need help how to manage to play different music playlist simultaneously in 2 different speakers. Before to upgate the app this was no problem. Now, since the app is updates, looks is not possible to do this + I receive more and more a the message "something went wrong"…This is not confortable!  

Hi all, SInce early June 2024, my Sonos app on Android is stuck in an infinite update loop. The app says a software update is available, asks to start the update, when I initiate the update the app says that my system is up-to-date, I then click on end and I’m back at square 1 where the app says a software update is available. I’m not sure if this refers to an app update or an update of the speaker software. I can’t get out of this loop. I can only send diagnostics. My Sonos app is completely unusable. I have to go through the Spotify app to use my speakers.I uninstalled the app, updated my android firmware, unplugged all speakers, reset the wifi routers. My system is 2 x One, Sub and Boost.  Do others have the same issue? I couldn’t find a recent post about this. 

Problem with Sonos Roam after App update.  Cannot use Roam as speaker to my phone to hear You Tube videos via Bluetooth.  It works a short time after Roam factory reset, then stops working - seemingly because the Sonos App overrides it. It will still work for music through the app, but no sound with bluetooth connection to phone, even though my phone says bluetooth IS connected to Roam.  Both Roam and phone are connected to same wifi.   I used to be able to switch from hearing music through Sonos App to hearing talk from YouTube videos through bluetooth connection to Roam. The problem is new, after the recent big update of Sonos App. 

Can you please make the Sonos Ace headphones fully passive with the new firmware? It is possible?ThanksDavid

My arc,sub and two era 300s worked fine together. When the new app came out it keep my two 300s on my wifi and put my arc and sub onto my guest network. The arc and sub worked fine together but i couldnt connect my two 300s cause they cant connect to a guest network. I tried to move everyhing to my normal network but now my arc cant connect to my network. Anyone know how to fix this? 

Since the update I have continuous connection issues to my Sonos system costing thousands of euro. The answer it seems is to wait a number of months for Sonos to sort it. It’s an absolute disgrace, typical big brand treating its customers like crap. Only way to influence is to hit them in the pocket. I  was considering a soundbar plus new speakers and second sub for surround sound. Bought Samsung surround system instead to match my Tv. Is the sound quite as good…probably not but it works without the hassle and BS ! 

I am hit with the 913 error using a ReadyNas Duo v1, I gather because it uses SMB v1!. It seems I will have to buy a new NAS and move my music library over to it. Thank you Sonos.I started to research which NAS to buy thinking it would be nice to use a SSD, lower power consumption and maybe quieter running. It appears however that 99.99% of NAS drives are sold with hard disks, in fact I could not find any that are shipped with SSDs already installed. The drive would be used only for my music library, so write once when a new album is loaded and ready many times playing the music.Would be grateful for any recommendation for a SSD NAS for a music library and any thoughts as to why these are not more readily available. I am not overly techy so I do not want to build one just buy one.Pleased to see Sonos share price is dropping, perhaps that might get the attention of the Owners who seem to be oblivious of the carnage they have created with this update.

I have over a dozen Sonos speakers in 8 different rooms. After the “updates” I can only connect to a speaker/room if I first connect to the single speaker in my dining room. All speakers are Play 1 except one Play 3 (the dining room is a Play 1).  At that point, I cannot play a different station in any different room without first separating the dining room from the current station. 

Please, for the love of God, include some way to make it more difficult to click the “Replace Queue” button on the SONOS S1 Controller app. Like, perhaps an “are you sure?” popup, or some way so one accidental click of the button doesn’t just destroy an entire queue. An undo button would also be a great shout.It’s infuriating when you compile a large queue, then accidentally click that button and all your hard work is undone.

I have 2 era 100 and a sub mini, someone is selling me a arc sl but i couldnt find if its compatible with the other products that i already have, i want a surround experience, can anyone tell me if i can pair all of these products?

Am I missing something,?I can’t see how to save a song to,one of my Spotify playlists post app update,surely Sonos wouldn’t remove this?

Cannot access Apple Music from Sonos app, Spotify no problem, error message reads reauthorise Apple account, trying to do this message reads network problem. Apple Music app plays when accessed on other devices 

Is there anyway without Telnet or rpc to a desktop to control a Sonos system remotely. I only have Sonos amps…no other Sonos products