Fix & Optimize

I read a home theatre setup topic in help but it may be outdated.  It says to set up the home theatre speakers as separate rooms before setting up as a home theatre.  I will be setting up an Arc, Sub 3 and two Sonos Ones for surround.  The Arc part of the app has “Add Sub” and “Add Surrounds” items.  Do I still need to add each of the components as separate rooms in the app and then create the home theatre?  Or can I just set up the Arc, add the sub and add the surrounds from the Arc page?Thanks!OB

Similar to this post, when I restart my wifi access point (AP), none of my Sonos speakers automatically reconnect. Basically no rooms show up in the app. I need to pull the power on each one, plug it back in, and then it comes back online.  Submitted diagnostics: 1682414447Network info: Unifi USG, Unifi APs. I found that the issue was much worse when my Sonos devices were set up on my main wifi network (that spans multiple APs on a single SSID), constantly cutting out. Now that I’ve moved them to an SSID that sits on a single AP, it only drops without recovering like this when that AP does it’s routine updates/restarts. 

I have an Amp, with two surround speakers, a Playbar and Sub connected to my TVWhen I first turn on the TV I get sound and a momentary green light on the Amp, then the light turns white and the sound stops.  I can sometimes get the  sound back by rebooting the Amp.  Any thoughts?

My Sonos app has stopped working. It has always worked well and now it doesn’t. I have tried : turning phone off and on.reset phone reset network settings calling sonos calling apple. The sonos can still be operated from my laptop and my friends android. I’m out of ideas can anyone help please. 

With both Apple TV and Spotify, while playing music, Sonos will frequently stop playing a track in the middle and skip immediately to the next track in the queue. I’m a long time Sonos user and this behavior started maybe 6 months or so ago. I’m using S2 and the network matrix has only green squares, except for a couple of zones that are white and don’t show any OFDM ANI or noise floor info. They do have green squares in the body of the matrix though. Any ideas?

Hi everybodyI’ve been experiencing drops of audio every time I play (or skip to) a new song on spotify through sonos. The pattern is quite consistent: song plays for 10s, some speakers drop for 20s and all goes well from 30s in. There is also a lag when I press skip in the sonos app before anything happens. I’ve read all I could find on the topic but am running out of ideas. The setup:> 850 sq feet (85 sqm) flat, triangular shape> Paris city centre so old building, stone walls and neighbors all around > 8 speakers (7 Ones + 1 Arc) and 1 boost> Boost at the center of the flatI’ve: - assigned a static IP to all sonos units- repeatedly changed wireless channels of the router and sonosnet (not overlapping)- moved the boost from another place (less central)- changed ethernet cables- unplugged devices around the Boost to see if that decreases interference- hardwired the arc to the boost (no change)- looked at the stats on the network matrix (latest below)I cant hardwire any other

I was advised by Sonos, that my new ARC does not support a blue tooth connection to my Apple pro ear buds. However my new LG OLED does support them, while my Sonos ARC will not.  What solutions are available (other than returning the ARC), to me? Thank you.  

In Spotify I would open up my Like Songs and start playing one. When i try to connect to one or all of my Sonos SLs it will say trying to connect for several seconds before failing to connect and continue to play on my phoneAdditionally, when I go to the Sonos app and go to my linked spotify account and click on Songs in Your Library, i see all my Liked Spotify songs, but when I click Shuffle, i see an opaque wheel followed by a “Unable to add songs to queue” messageThis doesn't happen with any of the other playlists i have, which i rarely use or listen to I understand i have quite a lot of “Liked Songs” (over 10K) but i find it quite ridiculous that i can shuffle my songs using headphones but not on my sonos speakers

Hi SONOS team,it would be really great if one can switch left and right channels (sides) on SONOS ARC or similar - I do not have a TV but a projector and a screen and it would be great to have the option to mount the arc on the ceiling -- this would require that the channels are switched or “mirrored”...what do you think? cant be that hard….

I have a new NAS on my network and it uses Samba 4.I get the highly informative ( ) error code of ‘900’ when trying to add it.I see threads and questions going back 4 years in this community asking for better Samba support from Sonos. The stock repsonses are simple promises to pass on the question to development teams.I don’t know how difficult it would be to add support for more modern Samba implementations but I do see there is a demand for it.What is wrong at Sonos that you ignore your users so readily and don’t even provide an explanation as to why you refuse to implement this apparently simple request?Your stock response seems to be to let the thread go until people stop reading it and then close it with a weak excuse.What sort of company are you?That said, I expect someone to respond with a weak answer and for this question to be closed with no action. THAT’s the type of company I see in action here...

Small living room. Unsure where I should mount the rears (One SL). Check drawn picture for quick overview (imgur link below). I've got about 30cm clearance on both sides of the couch. I've got the possibility to mount them on the wall/ceiling aswel (just the upper/back wall) because right of the couch I have windows.What to do? I'm honestly stuck. I'd prefer wall mount aesthetically speaking; but would that ***mess*** up the entire soundstage or is it acceptable (not looking for perfection here). Or mount them on a stand just besides the couch, instead of directly behind (I get mixed answers when Googling).Any help would be welcome. As I've said; I'm stuck, locked. No clue what would work. https://imgur.com/a/Excvmi9 -- illustration. Moderator note: content *** edited for family friendly language.

I have a playbar and a Samsung 6500 series from a few years ago.  When I set the system up, the remote worked perfectly controlling the playbar. And it's been fine 99% of the time.Every so often, I'll notice the playbar isn't responding to the volume anymore.  And that's it. I can't fix it. Batteries in the remote, moving closer, re-setring the remote in the TV or power cycling the playbar, playing with the remote settings in the app. Nothing works. I have a second one of these TVs and that remote usually works on this pkaybar, but when this happens the other remote does not work here. (the "problematic" remote works fine on the other TV).  Eventually, after a couple days, it works again.  So I'm pretty sure the playbar is the problem. Any ideas?   

Is there a solution?  Should I return the Arc?  I see from this discussion group that this issue with Frame and Arc has been going on for a long time.  SONOS - what should I do?  Return the product? It is not working as advertised.  Every day I go on and there is no sound - then bam - it works - then drops.

When I came home, my Sonos was playing an unidentified music. How is it possible that an unknown person plays music during my absence. Usually I used Airplay 2 from my iPhone or my MacBook.

I am only 5 months in to using Sonos and so far all has been great. I have a stereo pair of Sonos Ones and a Sonos Five. I have a turntable lined in to the five and play the turntable through the horizontal five and stereo ones together in one room. I have audio delay to a minimum and compression set to nil. This system has been working PERFECTLY until yesterday when my Sonos app wouldn’t let me continue until I upgraded so, following the links I did just that. Now I have intermittent sound from my left sonos one speaker and the upgrade has broken my stereo pairing and I don’t know what to do. Any help would be appreciated. The fact that I have been using this up to yesterday tells me the wifi and setup works - but something has been broken in 12 hours and I am really annoyed. 

I have been trying to update my Sonos System with the new update without any success.  Here are some of my system details:Eero Router System (Eero Pro, 2 Eero Beacons, 1 Eero 6) Ver: eeroOS6.40 Sonos System Sonos One SL and Sonos One (Bedroom) Sonos Five Sonos One (Pair), Sonos Arc & Sonos Sub (Living Room) Sonos Move Sonos Roam (Pair) Current Version 13.2 Build 64319090 on Speakers Sonos S2 App (On Android) Version 13.3 Build 65121040 The system had been running just fine until the newest update became available, and the update failed and the problems have been increasing.In the S2 App, all of the speakers are shown.  The Sonos One and the Sonos One SL (Bedroom) have a wrench and it says too issues.  This is recent… until today, there were no flags in the app.On the Eero network, not all of the speakers show online.  The Sonos Arc and the two Sonos One’s that are part of the Living Room group show offline.  All other speakers show online.The living room sonos speakers work j

Hi,I am trying to connect a hub from my pet door flap to the rear of my ZP100. It fails to connect. It will connect to a range extender no problem. How do I check the ports on the ZP100 are working ?

I want to use a new Sonos amp to power two in-ceiling speakers.The speakers are now fed through a LeGrand system. And the LeGrand panel has the speakers connecting to the LeGrand source through an Ethernet cable.The Sonos uses hookups for speaker wires.How do I convert or modify the existing Ethernet ends into speaker wires?

Hi,I have the new Beam hooked up to my LG C1 via eARC. I have eARC / Atmos enabled on the TV. The volume seems to vary wildly from channel to channel when I am watching YouTube TV. I have noticed in the Sonos app that the volume variations seem to be driven by the source codec, e.g. PCM 2.0 is much louder than Dolby 5.1.It is almost as though the Beam is dipping its volume when the audio format supports more speakers, like it’s expecting the volume to be supplemented elsewhere.Any ideas? 

Howdy Sonos Community!  I spent a lot of time researching the topic of placing Sonos devices in a separate IOT network/vlan and still being able to control them from the “secure” vlan/network and was not coming up with a definitive method for doing it.  The general advice was “No”.  And while I agree with the advice, the boss does not always agree.  This setup provides more isolation than nothing.  The method would likely work for other SSDP devices or could be adopted to mDNS as well.  Your mileage may vary.- solder2000 Disclaimer:I make no assertions to the overall security of this configuration.  Required traffic is defined and limited as much as possible.  But ultimately you’re punching large holes in the firewall.  Please read and understand what you're doing to your network.  The setup this was copied from is more involved, but the relevant configuration pieces are below.Assumptions:Sonos devices are using reserved ip addresses from the dhcp server. Insecure and secure networks a

Until today, my Sonos system was very sadly unavailable to me for the past three months!  But, I am finally happy to be back in action.  One thing is puzzling me, though. I have the mic turned on for only one of my Sonos Ones.  So, I used to be able to just say "Alexa, play Sharp Dressed Man", and it would play it.  That is, I didn't have to say the artist most of the time.  If I add "by ZZ Top", it does work.  Not a huge deal, but just curious what I had added before or whatever that enabled that?  Sadly, I do not remember now!  I guess it was a couple of years ago when I set that up.  Thanks much in advance. 

I’ve had my Arc since they came out. Over the last 4-6 weeks with TV - LG OLED B9. on I noticed the sound would stop 1-2x per week. At first I thought it was the station but I’d change the TV sound output to TV and I’d not only hear sound, but after a 2-3 minutes the sound would switch back to the ARC. I’ve since noticed that when this happens, the ARC doesn’t respond to Alexa, is not showing in the app and there are no lights on. It just happened again and after switching the TV output, it switched back after ~5 min.  I’ve noticed similar complaints. What’s the remedy?

Every day, multiple times a day, our Sonos app crashes.We have three sonos play 1 speakers.  We have WiFi, it’s a small office, 1600 sq. ft.We have tried Spotify, Pandora, and the awful Sonos music.  Every day, crash, freeze, not working.  Often times the pop up “Pandora is offline” or “Spotify is offline” appears, even though we have paid subscriptions, no other users, it’s just garbage.  No one at Sonos can help.  We’ve has our IT service adjust the router several times.  We’ve done all the things.  Nothing works.  This app has been tried on multiple devices, anndroid, apple, desktop and the result is the same.  Crash crash and more crash.    I’m throwing my hands up.  The speakers are great, the software is trash. 

I have an older Connect:Amp and a Playbar which both worked on the S1 app previously. I’ve moved recently and I can get the Playbar to work on my S1 controller at my new place but I can’t add my Connect:Amp to the system without receiving a notification that I need to update the app. When I update, it installs the S2 controller, which tells me both products are incompatible and that I should use the S1 controller. When I go back to the S1 controller, it sends me around the same loop again, telling me it can’t add new products without upgrading to S2, which then kindly informs me all over again that my products are both incompatible with S2 and that I really should try S1. Can someone help me break the cycle? I don’t care which app I use, I just want to be able to listen to records again.

If anything, this post is to vent my frustrations over the last week while trying to intergrate my SONOS devices with Google Assistant/Home.  I do not need support, as the stock answer of “Please submit a Report, yada yada yada, is getting no one anywhere on here or various other forums where this issue has been reported.  Also, I gave up and have successfully integrated with Alexa with no issues, no glitches, no bugs, just works!To clarify, I love my Sonos devices for their primary role as a speaker and as a music player.  The sound quality is superb and the integration with Spotify is flawless.  Having said that, Sonos needs to disable and remove from production the Goolge Assistant functionality until it works as designed!Yes, I have reset my entire network and devices multiple times!  Yes, everything works on said network and on said devices except for Google Assistant/Home integration.  There is nothing wrong with my network or my devices, everything else works, even SONOS with Al