Fix & Optimize

Buen dia, tengo un inconveniente bastante delicado en cuanto a la configuración de sonos , tengo un sistema luxul que consta de un router epic 5 un switch administrable, y varios access point que distribuyen wifi, resulta que por un tema conocido como broadcast storm, que es generado por el sistema de comunicación de sonos, me resulta afectando la red de wifi, sobretodo la de 2.4g, tengo varias preguntas dado que he intentado todo cuanto he encontrado en internet para solucionar dicha tormenta.tengo 4 barras Arc de sonido, 4 amp,  1 port, y 2 sub. 5 de estos equipos cuentan con cable y 3 de estos equipos se encuentran conectados vía wifi, hemos configurado el protocolo stp en los puertos que conectan los sonos, pero estos están conectados a switch no administrados de 5 puertos y este a su vez esta conectado al switch principal administrable, con la configuración recomendada para controlar el stp, pero no he logrado estabilizar mi red, la pregunta es que consejo me da sonos para realiza

As stated in title. Any suggestions please?

I added the Planet Radio service a week ago.  The service has been intermittent.  When it is running it will run all day without interruption.  But much of the time it doesn’t work; I cannot browse the Planet Radio music or even reauthorize . The on-screen message is to check my network connection.  I immediately tested half a dozen other (random) services and they operate perfectly. I have tried resetting my router and restarting my speakers.  I have contacted Sonos support; they couldn’t find a fault and concluded it was a Planet Radio fault  - but as support is not UK-based they were not able to test this conclusion.  Planet Radio support has not yet responded to my request for help.Has anybody else experienced this problem?  Any thoughts on how to resolve?  Thank you.

My sonos apps on all (5) of my phones has stopped working since the September update to Sonos in 2021.    It does, however, work on the PC and on an older, unsupported version of android on an old tablet. I have contacted support (5) times and they escalate to tier two, and that is where the support ends.  They promise they will call or email me but… well, its almost Thanksgiving. Oddly, the widget to control a single speaker will work from the phones to fast forward and pause and unpause music, but that is it.After looking at the last 60 scathing reviews of the app I can see I am not alone despite what technical support has been telling me. So, what gives, is Sonos just done as a company, are they actively working on correcting this and I can keep my system or do I just need to abandon it and move on?  Please advise.FYI, I have taken the following steps before its recommended: factory reset all speakers uninstall/reinstall the app everything is updated hardwiring speakers running a si

This week my Beam would not connect to my Asus RT-AX88U router.I have previously tried the enable then disable Airtime Fairness trick on both 2,4 GHz and 5 GHz, but my Beam would still not connect to my router. Search this forum and you will see instructions for this step.What did help was changing the following option under Wirless → Professional, under 2,4 GHz radio. My Modulation Scheme was set to “Up to MCS 11 (NitroQAM/1024-QAM)”, I selected instead “Up to MCS 9 (TurboQAM/256-QAM)”.Power cycled all my Sonos gear (Beam, Sub and 2 x One), and they connected back to the router and rejoined my surround setup.

I’m in for about $3k in Sonos hardware over the last 5 years, I have been using YouTube Music without issue for the last year and now all of sudden it’s unusable.If this is a Google issue, can a developer please show me the ticket that was opened by Sonos Engineers? Something I can reference when I try to speak with Google? Are Sonos engineers working on a workaround/fix to eliminate this issue? Has Sonos support even recognized this as an issue/bug? Is it being tracked?Sonos has to work with 3rd party servers to survive. The lack of an official response in the forum is outrageous! The finger pointing back to Google is equally outrageous. To claim it’s network issues is outrageous. I can stream Spotify, Amazon Music and Sirus XM without issue. Until recently, I could stream YouTube Music without issue.Somehow this thread is Closed & Answered yet nothing is provided. I’m asking for an official response in the forum to this issue from either Developer or Support. Right now my $3k Son

I have a Sonos One that works fine if I have it in the main room of the house. When I move it to a different room, however, it doesn’t show up as an available device in the Sonos app. Could it have something to do with my wifi setup? I have a Netgear Orbi system with 3 Orbi satellites. The main Orbi router is in the living room next to the stereo system. The Sonos One works fine in that room, but when I take it to a back bedroom (close to one of the Orbi satellites) and plug it in, the device doesn’t show up in the Sonos app. It seems to only work if it connects to the main router and not to one of the satellites.I also have a Sonos Connect, which is connected to the stereo in the living room. It shows up in the Sonos app from any room in the house. 

The sonos move makes the beep but then doesnt carry out the request. the roam doest even make the beep… Is it a software or hardware issue. the one seems to work sometimes. 

Diagnostic number 479729184.Hello, for a while now my Sonos sound bar has been cutting out in the middle of songs (played from all different platforms including Sonos radio, pandora, and YouTube music). It never happens when watching TV. I thought it had to do with our internet being slow and the music buffering, but today I was listening to music through the sound bar and another speaker in a different room. The sound bar would cut out while the other room continued playing. When it cuts out, it lasts anywhere from 2 seconds to 20 seconds. Today it has been doing it worse than I’ve ever heard it. I submitted the above diagnostic while it was happening. Can anyone explain why this is happening and how to fix it? Thanks! 

I owned 2 Sonos One speakers for a while. I grouped them and had both play music each day in separate rooms. No issues at all. I just purchased 2 more Sonos One speakers, set them up on my wi-fi and grouped them with the pre-existing speakers. Now when I play music, only 1 speaker plays at a time. At the top of the App it says playing on “Kitchen + 3” or similar. And whatever speaker is currently listed before the “+ 3” is the only one that plays. So if it says “Bathroom + 3” then its only playing in Bathroom. I only play Sonos Radio if it is helpful. Any assistance would be appreciated!

Hi,I have a PC connected to the home network through the ethernet. I have a Sonos speaker connected to the same network through a wi-fi connection. The speaker is visible on the network when accessed from mobile devices or a PC on wi-fi but my main desktop PC cannot find the Sonos system/speaker using desktop controller or apps like Spotify.Please help!

I recently replaced my home router with a Asus RT AX88U router. After setting up my router using the same wifi name and password, I started my Sonos app. All my speakers were recognized and connected. The only component that would not reconnect was the Sonos boost. I tried a factory reset and the boost went through its startup, led flashing white / orange, then changed to a slow flashing green. The boost will on connect and I am at a loss. Thanks in advance for any help. Andrew

New Sonos User and purchased the Sonos ARC version exclusive with CostcoTV: QN55Q6DAAFXZAApple TV: A1842(32GB), tvOS 15.1.1Sonos App version: 13.3.3, Sonos OS S2Audio In: Silence 2.0(<----what is this?)I am using an existing HDMI cable from my Apple TV to my Samsung TV. Using the Sonos provided HDMI cable from my TV(ARC line) to the Sonos SoundbarHad everything installed on Wed 11/10/21 and excited about all the great things I had heard about the quality. Since they we have been trying to find a solution to an ongoing issue. The sound stops working when going into apps and hoping around channels via our Direct Tv Stream App. The fix thus far is to just keep clicking back and forth between channels and usually the sound comes back. When it does not after multiple attempts, we close out the Direct Tv App and re-open and then it can work again.Also has effected other apps(Hulu, HBO, Showtime, YouTube) seemingly at random. Again, can try hopping around some in hopes in works or close/re

We have a Sonos playbar, sub and two play:1 as surrounds and regularly when watching movies, TV or playing music using multiple streaming services the audio cuts out. Our playbar is wired directly into our router, sub and satellites are wireless. I have already submitted diagnostics, confirmation number 1209416957

I have a Sonos Beam that is connected to my Roku TV via Arc. I also have two Sonos SL speakers. Whenever I use the TV, which is setup to only play though the Beam, it works fine. When I then want to play music on all three speakers, the Beam disappears from the system in the app (the TV is powered down when I do this). If I unplug and plug in the Beam, it shows up without doing anything to reconnect it in the App System settings. This is super annoying to have to unplug and plug-in the Beam whenever I want to use it for music through the App with the other two speakers.

Frustrated with new Sonos Move.  Last week, I installed my Move. It sounded like a small handheld transistor radio.  No base at all.  Called support, went thru the motions and could not resolve issue so they sent me a new one. Arrived next day, so pretty darn good on Sonos getting my replacement to me quickly. Setup the new one up, tested a few songs and it sounded/worked great. About 5-6 hours later, went to use it and it would not respond to me, touching mic or other buttons, no effect.  Tried to power off and it would not power off. Held thew power button in about 30 seconds and it finally powered off. After powering back on status light only flashed white.  Tried a factory reset, but could not get the Move to connect to the app, also tried the local connection it gives you a choice to connect to, and would not work.  Tried factory reset again, no go.  Now I cannot even get the move to power off, constant slow white status light.  Seeing if anyone has any ideas before I call support

Hello. Seems that all of a sudden my 4 Sonos speakers are now out of synch. I’ve not changed anything that I'm aware of, so not sure how this happened. Any help would be great. thanks

Premises has 3 connect amp units which are not visible on the sonos s2 app.Owner wants to.add a beam.bar and 2 x sonos 1 gen 2 units.... can the new devices work on the old S1 controller app os it seems the old connect amp can not work on the new S2 app. (On android)Thanks 

Hi I have the arc + 1sls +sub gen 3 I have hearing difficulties and have to use hearing aids,I find I need the speech enhancement on but I find it a little to much, I guess my hearing aids enhance the high frequencies a lot. Is it possible in future updates to make the speech enhancement adjustable with a slider instead of just on of off. ? 

I bought sonos beamI feel cheated for the price point i have givenBecause Alexa not supported in indiaSpotify noU can't use skills from Amazon Alexa appThen it's not a smart soundbarIt's just a barIndians should not buy itUnless untill sonos consider india as a potential customer    

Playbar + Sub work perfectly when the Playbar is connected with Ethernet. The moment I disconnect the Ethernet cable the Playbar continues to work but without the subwoofer.(When plugging Ethernet in again, the system tells me Playbar (+?) for ca. 15s and then Playbar +(Sub) and it works again)This issue started with the new update 13.4, before that the system worked perfectly fine without any internet connection.Please Help!/* And yes, I tried to: Restart the router unplug the sub and playbar changing the wifi channel from 11 to 1 resetting the app removing the sub from the system on the app and adding it again(Wifi is obviously enabled for both components and the new firmware is installed on both) */ 

Hi all, Joined the community in the hope someone could confirm something for me.Just set up my Beam Gen 2 this evening and I’m having issues.There doesn’t appear to be any volume control showing, from the various forums I’ve read this appears to be an issue with my Samsung TV, I take it there is now work around for this?I am also getting lip sync issues on Sky Q, only works fine when using normal PCM thus missing out on DD / Atmos.I am trying to weigh up whether to just return the Beam or see if I can cope without a volume indicator and have to miss out on DD / Atmos whilst watching Sky Q.Hoping I am just being a complete novice here and I am just doing something stupid and would really really appreciate someone helping me with some advice.Thanks in advance! 

Hi,I got a beam g2 + symfonisk frame/picture speakers for rears (in a condo, will try to avoid adding the sub).Not sure how to place them. The common "av wisdom" is to place front speakers on ear level,and rear ones significantly higher for ambient sounds.However a bar sitting below the tv, if the tv is ear level, can not be that high. More importantly, most discussions on the subject here tend to advice ear - level placement for rear ones too. I also wonder about the distance from side walls, should it be based on same standards as regular surrounds, or does processing and flat on-wall form change something in that regard? Thank you

Like many in the Sonos community, I struggled with the right recipe to get playlists from a former macOS iTunes app library that had been migrated to the Music app library on a macOS upgrade to Catalina to import and be recognized by Sonos players from a remote network-attached storage (NAS) volume, such as QNAP or Synology.After experimentation, I believe I have developed a script that handles both iTunes app (prior to Catalina) and Music app (Catalina and later) that successfully allows the Sonos players (or at least Play:5 (Gen 2)) to import and play tracks from media and playlists on NAS volumes exported by those macOS apps.It is available at:https://github.com/gerickson/nas-sonos-itunes-syncThis script can either be run manually, one-demand from the command line or automatically, on a schedule as a LaunchAgent (see included example in the project).I have also been apprised of an app on the App Store that will do something similar, but with a nice UI/UX:https://apps.apple.com/us/ap

My setup/samsung tv (2016) using hdmi arc to Sonos Amp with two speakers ( stereo setup only).using anything from tv with arc audio signal keeps dropping/freezing every 10-15 s for 0.5s.really annoying!no probs using airplay to streat music so its definetely ARC issue.using decent Belkin hdmi cable.My question - is there a posibility that I need high bandwich hdmi cable? thank you Tom