Skip to main content
Magihz
Contributor I
November 26, 2021

sonos beam and india

  • November 26, 2021
  • 14 replies
  • 273 views

I bought sonos beam

I feel cheated for the price point i have given

Because Alexa not supported in india

Spotify no

U can't use skills from Amazon Alexa app

Then it's not a smart soundbar

It's just a bar

Indians should not buy it

Unless untill sonos consider india as a potential customer

 

 

 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    14 replies

    Show previous replies
    MagihzAuthor
    Contributor I
    November 28, 2021

    I did my own research about buying sonos beam

    But unfortunately never ever i crossed a review either it is in amazon and other review from press

    about the alexa compatibility  in india

    We blindly believe big sellers like amazon who sells world famous brands like sonos

    Tq for this discussion bye

     

     

    Kumar
    November 28, 2021

    I should clarify here - the sales are not “unauthorised” per se. Sonos just simply doesn’t provide a direct sales path for customers in India at present.

    Individual resellers and dealers are allowed and are well within their rights to sell Sonos gear in regions that are not part of our direct sales territories, but customers in those regions should be made aware that not all services are available everywhere.

     

     

    @James L. 

    Question for clarification: With reference to the above quoted, are the Sonos products purchased in India from Amazon and other resellers covered by the Sonos warranty applicable elsewhere and in the same manner as in the US?

    James L.
    James L.
    Retired Community Staff
    November 29, 2021

    I should clarify here - the sales are not “unauthorised” per se. Sonos just simply doesn’t provide a direct sales path for customers in India at present.

    Individual resellers and dealers are allowed and are well within their rights to sell Sonos gear in regions that are not part of our direct sales territories, but customers in those regions should be made aware that not all services are available everywhere.

     

     

    @James L.

    Question for clarification: With reference to the above quoted, are the Sonos products purchased in India from Amazon and other resellers covered by the Sonos warranty applicable elsewhere and in the same manner as in the US?

    Yes, the products are still covered under the warranty.

    However, any replacements or RMAs would not be done directly through Sonos if we don’t directly sell to those regions.

    We have trusted partners in many regions around the world (including India) that handle RMA requests, and our customer care team can give the applicable contact information to users if a replacement is needed after appropriate troubleshooting is completed.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      Kumar
      November 29, 2021

       

      We have trusted partners in many regions around the world (including India) that handle RMA requests, and our customer care team can give the applicable contact information to users if a replacement is needed after appropriate troubleshooting is completed.

      This is very useful/important for India located users to know, hence I have quoted this with a bold highlight.

      Terms & ConditionsAccessibility statement