Fix & Optimize

Sonos should not be able to use Amazon Alexa seal since it’s not available everywhere. I just decided to sell my Sonos. That said, I think we should use this space to discuss about alternative devices that could replace our useless non amazon alexa Sonos. What is an equivalent speaker that is Amazon Alexa friendly for Sonos? What would you buy instead? Thank you all! Vendo todas as perguntas aqui e falta de uma atitude prática pelo time Sonos, estou decidido de vendê-la para substituir por algum dispositivo que seja 100% integrado. Acho que é mais útil usarmos esse espaço para discutirmos sobre qual produto (que não Sonos) devemos comprar com integração total à Alexa? Qual vcs indicam para eu substituir minha Sonos?

 I’ve been trying to install my Sonos roam speaker since Christmas. My Sonos system is ethernet connected and consists of  7 speakers including a Sonos move. I have a TPLink AC 1750 router.  The Sonos Roam Is does not connect to WiFi and is not visible Bluetooth. I have read through the documentation, i have tried resetting the speaker multiple times. I have tried connecting via Bluetooth with multiple devices. Nothing has worked.i am now at dead stop with the following characteristics: I am stuck at the flashing green light, i.e. ready for set up.I do not hear a chime when I power off any ideas.

Trying to connect Fire stick 4k connects to HDMI2 port of my TV 43UP77006LB. Sonos beam (gen 2) in connected  via HDMI 1 (ARC). All works fine. When I replaced the Fire stick with Panasonic DBM-BD75 blue Ray dvd player, all I get is the Sonos screen. Selecting home screen on the TV reveals home screen for just a few seconds then returns to the Sonos screen.Since the TV has effectively only one spare HDMI port my plan was to connect the firestick and dvd via an hdmi 4k auto select switch, but first I need to see that the dvd plays video through the TV, and sound via the Sonos beam. Any tips on fixing this? 

Good Afternoon,I have a fairly good turntable going into a Sonos Five which is paired with another for stereo. Mounted on the wall above each five is a Sonos One, again is stereo. When I listen to the turntable I run it through all 4 speakers so I have a Five & One for the left channel and exactly the same positioning for the right.I recently ‘tuned’ the stereo fives as per the recommendation of the App and now I have lost all my bottom end. I have done this a few times with the same result. If I temporarily turn off the tuning in the app my bass response comes back in, and yet drops when I flick it back.Just wondering if anyone has any experience, ideas or thoughts that may guide me. I have considered a sub on the floor in the middle so I can position myself in the room to get the best I can out of the stereo fives, ones and a sub - again - if anyone has any thoughts on my comments I would value it.Thanks everyone - Robin

I have google the reason for this a few times. My outdoor speaker randomly turns on at night and rather loudly. I never really found a reason until tonight…… I had a look at my surveillance camera right beside it and found that a gecko had been running all over the top of it! I tested it out and the softest of motion across the top of the speaker turns it on. Tomorrow we will try flipping the speaker upside down and see if that stops it from happening. This may be the answer to others who have had this experience! 

I have created a routine on Alexa. Alexa, “play cool music” Routine executes→ Play “Shuffle Playlist Cool Music on (Group Name)”In the routine, I do not have the ability to ‘play on group’ as it doesn't work. Also you only have the ability to select one device to play in the Smart Home choice in Alexa. I have a group called FRONT and I would like to play a playlist from Spotify on FRONT through Alexa. Any ideas would be appreciated.Thanks

I have accidently damaged (dented) the front body of sonos Arc. is there a way to mend it

I have just set up a new Sonos account for a new Sonos One (gen 2) but when trying to add it to Google Home (following the steps outlined here https://support.sonos.com/s/article/3486 as well as attempting to add directly from the Google Home app), I get an error message saying that this is not available in my country. As per this article https://support.sonos.com/s/article/3491 this should not be the case. I have my address set in both the Google Home app and in the Sonos account to the UK. I have tried uninstalling and reinstalling the Sonos app (as this is the only piece of advice that seems to be available online.

Hi All. I have had my Sonos Arc for some time now now, would say about 7 months and it has recently developed a whole host of problems. Some of which have been fixed, but the there is huge problem with the audio popping and crackling while browsing content in Netflix. Currently using and Apple TV 4K, not the latest generation, the generation right before. And everyone I switch to preview another show or movie, the audio coming from the Arc pops or crackles. I have all hdmi 2.1 cables. And everything is set up correctly. So not sure what the problem is, just afraid that this will cause damage to the speaker long term if it keeps happening. I have already done a full reset for the system with a Sonos tech, and this did not fix the problem. 

Hello!Apparently Sonos now support Google home routines in their google assistant implemetation which is great :)However, when I start the routine “Good night” and the choosen sounds has been playing for the standard 1 hour duration, the assistant suppendly speak up and says somthing like “I dont understand this command!”.This is very annoying since this is the sleeping mode so to say and you dont want to wake up by this sound. I had a pure google speaker prior to the sonos one and that one did not have this issue.It is like the assistant doesn’t understand the command but the routine is play anyway and the error message is postponed until the routines has played.Note that this is the swedish version of the assistant. (I have translated the words to english)Br Niclas

My indexing is no longer working properly.  I have been using the same NAS share for about 15 years with Sonos but this just started happening a few days ago.  I only see a small fraction of my folders and songs in my genres now.  I removed the share a couple days ago and re-added but it has now happened again.  Re-adding my share takes what seems hours.  I also do not believe I am anywhere near the song ljnit as there are approximately 20K songs on the share.  Also sometimes I will not see a folder but then can move it to another folder, re-index and then I will see it.

When pressing and holding pause to pass audio from the Roam to other Sonos speakers on my network the audio transfers but only plays for a few seconds before cutting out. This has been happening for a couple of months now. Does anyone have any ideas about the cause of this? Thanks in advance guys.

I’m having difficulties using my new Sonos Arc with Airplay. The Arc is connected to the same network as my phone, however it is not listed as an airplay device. Additionally, when I look at airplay settings in the Sonos App, the message ‘no compatible products found’ is listed under Airplay Compatible Products. I've tried disconnecting and reconnecting to wifi and bluetooth which doesn’t seem to help. All other apps seem to be working with the Arc, for example Alexa and Spotify. Any ideas for how to get it working with Airplay? Thanks in advance!!

Hello sonosYou keep "solving" all these threads about multiple streams started from Google/Alexa by pointing the finger to google/amazon. Sonos is a big company and you use voice control as a major selling point as you do with multiple room playback. This is very disappointing! Are you working on a solution?(I use spotify premium) 

Until very recently I had my Sonos system connected to my NAS through a Raspberry Pi, as this got around the problem of having NFS on the NAS and Samba on the Sonos. It worked great.I had no issues playing music off of it, but when I added music to the server and re-indexed the new music was not showing up. I tried removing the music library and re-adding it, and I was not able to re-add it.Now when I try to add the music folder, it asks me for the username and password, which it accepts. I get a notice saying “music” is now set up on your Sonos system I see “Music Library - Indexing...” show up on my music sources window.  On the Music Library Settings page, I see the spinning wheel with “Updating Music Library… Please wait.” After a few minutes, the “Music Library - Indexing...” disappears from the Select a Music Source tab. The Music Library Settings page still shows the spinning wheel (this continues indefinitely until I close and reopen the Sonos controller.I have no issues reachi

Hello, My Symfonisk Shelf Speaker is broken but it’s only the two speakers inside.I can’t find any spare parts/replacement speakers for that.Has someone an idea wich speaker I can use for the exchange?

Hey all,for a couple of weeks now I am having intermittent issues with my Sonos system (two Play:1s in stereo).Problem:The connection to my Sonos system on the Sonos app (S2) itself is working fine on all my devices. From within Spotify I cannot connect to my Sonos system. When trying to play a TuneIn radio station I get the message: unable to play radio station. When trying to play something from within the Sonos app through Spotify I get a 1002 error code. When trying to update my sonos system I get a 1101 error code. I am not able to submit diagnostic information to Sonos.What I tried so far:The issues are intermittent so sometimes the problem suddenly disappears for no apparent reason and I can use my system again, without understanding what changed. Unplugging both my Sonos speakers from their power, waiting >10 seconds and plugging it back in does not solve the problem. Unplugging my modem/router from power, waiting >10 seconds and plugging it back in does not solve the pro

I just wanted to share a fix to an annoying problem that I kept encountering.My iPhone constantly kept disconnecting from the sonos system—I would be enjoying music in my room in the morning, and then I go out for some errands and for some reason when I come back my iPhone doesn’t connect to the Sonos system, having have to do the whole unplug your router thing. I’m sure some of you have encountered the same problem. I’ve found a solution that worked like magic. Go to your iPhone settings app and to the WiFi settings. Click on the info icon for whatever wifi you’re using at home for sonos, and disable the “private address” setting. This should get your iPhone back on the sonos system and prevent you from having have to unplug your router over and over again. I hope this helps anyone in the same situation. Happy listening!  

Sorry, I am sure this has been asked before - but I can’t find an answer. Problem: I have six x MP3 files that I would like to attach to my Apple Music as a playlist. These are jingles so only small files.How do I install these files in Apple Music, so I can play in Sonos?  Or do I install directly into Sonos? Grateful for easy guidance please? Thanks

I’ve had lots of problems listening to Deezer Premium on my Sonos system for the last couple of months.  Every track drops in and out (except on my Beam, which is wired to the router) for the first 10-15 seconds of playback.  It even happens when I pause and restart a track halfway through.I had assumed this was due to wireless interference (I’ve recently added a load of IKEA smart bulbs throughout the house) but today I realised that my issues started when Deezer “upgraded” all their packages - for a price, obviously - to “HiFi audio quality sound” in October.  A bit off-topic, but in my view this was a thinly-disguised and cynical piece of opportunism from a company which put out a press release only six months earlier promising:“We just wanted to let you know that Deezer isn’t going to raise prices in the middle of the pandemic. Music, podcasts and radio help people cope and we don’t feel this is the time to make things harder for them. If we ever were to increase prices, we would g

Just picked up a Beam (Gen 1). For the life of me, I can't set it up as a Google smart speaker. I am able to link my Sonos and Google accounts, but when I try to use the Google Assistant app to set up the Beam for use as a smart speaker, the Assistant app (iOS) literally just crashes. The Assistant app recognizes the Beam, but then instead of finishing up the setup process, it just closes. Tried on my iPad - same result. I posted on /r/sonos, and at least one other person is having this issue. 

My Sonos speakers are connected through my eero WiFi system, but the speakers keep disconnecting. I have tried unplugging the router (AT&T), unplugging the Sonos speakers from power, and unplugging eero access points, in various combinations, essentially rebooting the system. Nothing works. Each time I unplug the Sonos speakers and plug them back in, the speakers will work for a few minutes and then lose connection. This problem has rendered my Sonos speakers unusable. Please let me know how to fix this. Thanks in advance.

Yet again the wonderfully robust and user friendly software messes up my day. The Sonos software and update process is a piece of junk, there’s imply no way it should behave as it is, the lack of attention to detail is astonishing.The hoops we have to jump through to get something working is absurd.Of course to complain means I’ll get asked lots of questions, I’ll be asked to unplug this and that, connect this or that to something else with a piece of cable and so on and so forth, all the burden is on the customer.I tried to update because the PS controller software insists that I update, yet it always fails. If I try the same update from my iPhone, again it fails.The iPhone fails (I think) because the controller is “not S2 compatible” whatever that means. The PC software is not S2 yet that also fails and the error code I get varies each time.e.g. “Error code 30: BRIDGE” or “Error code 1002: BRIDGE”.If these error codes mean something then why not pull down the message text and display

Hello, I have 2 sonos 1 stereo paid with a sub, 2 more sonos 1 stereo paired, a move and a roam. When skipping a track the move and roam will play right away. Sometimes the others will play right away then drop out then come back. Sometimes they just wont come on for 30 seconds or so.  I have unplugged them all and restarted the router. That didnt help. I changed the router channel from auto to channels 1, 6, and 11. Non of those helped. Any ideas would be appreciated im prettu frustrated. Thanks for your time.

I upgraded my Sonos software from Sonos 1 to Sonos 2 yesterday and now my Sonos Amp which was fine,  doesn't see my Samsung TV.  All settings are correct but the TV is no longer showing in sources and  when I wet up TV it doesn't see it.  Connected to HDMI ARC and CEC enabled.  I saw the are issues with the beam similarly, and I had issues yesterday on another TV, and although it couldnt see the TV it did suddenly start working   Any ideas?