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Clint W.
Contributor I
January 2, 2022

Sonos speakers keep disconnecting from WiFi/eero system

  • January 2, 2022
  • 6 replies
  • 3218 views

My Sonos speakers are connected through my eero WiFi system, but the speakers keep disconnecting. I have tried unplugging the router (AT&T), unplugging the Sonos speakers from power, and unplugging eero access points, in various combinations, essentially rebooting the system. Nothing works. Each time I unplug the Sonos speakers and plug them back in, the speakers will work for a few minutes and then lose connection. This problem has rendered my Sonos speakers unusable. Please let me know how to fix this. Thanks in advance.

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    6 replies

    UKMedia
    UKMedia
    January 2, 2022

    Mesh networks cause a lot of problems because they sometimes use different subnets and regularly change channels. The only recommended approach with a Mesh network is to connect one of your Sonos devices to your router via an ethernet cable, remove your WiFi credentials from the Sonos App and then use Sonos net to connect your devices together.

    Remember: Sometimes Red Wine helps :)
      buzz
      buzz
      Grand Maestro
      January 2, 2022

      The easiest plan would be to wire one or more of the SONOS players to your network, make sure that your AT&T gateway is not in Bridge mode and set your Eero to Bridge mode.

      I recommend that you remove any WiFi SSID’s defined in the SONOS players -- unless you are using MOVE or ROAM. Do this while one or more players are wired to the network.

      I’m not familiar with the AT&T Gateway. It would be best if you can turn OFF its WiFi. If you cannot turn it OFF, make sure that it uses an SSID that is unknown to the SONOS system and any devices that have the SONOS controller installed.

      Avoid any SONOS factory resets without further consult.

        Clint W.Author
        Contributor I
        January 2, 2022

        Thanks for the advice. My router is in an inconvenient part of the house for hardwiring to a Sonos speaker. Any other ideas? I guess I’m out of luck for Sonos working with my mesh network? 

        Airgetlam
        Airgetlam
        January 2, 2022

        For those of us with a router too far from a speaker to wire it conveniently, Sonos makes a inexpensive device called a BOOST. I happen to use one, it keeps all my Sonos devices ‘wired’ and on the same subnet, even though technically, only the BOOST is wired. 

        Bruce
          jgatie
          jgatie
          January 2, 2022

          Thanks for the advice. My router is in an inconvenient part of the house for hardwiring to a Sonos speaker. Any other ideas? I guess I’m out of luck for Sonos working with my mesh network? 

          If you have no need for a speaker at the router main hub, the Sonos Boost is a lower cost wired unit alternative.

            buzz
            buzz
            Grand Maestro
            January 3, 2022

            It’s not my favorite setup, but you can wire to an Eero after they are setup.

            BOOST is a better idea.

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