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Booler
Contributor I
Dec 24, 2021 10:15 PM UTC

Google Assistant app crashes while trying to set up Beam

Just picked up a Beam (Gen 1). For the life of me, I can't set it up as a Google smart speaker. I am able to link my Sonos and Google accounts, but when I try to use the Google Assistant app to set up the Beam for use as a smart speaker, the Assistant app (iOS) literally just crashes. The Assistant app recognizes the Beam, but then instead of finishing up the setup process, it just closes. Tried on my iPad - same result.

 

I posted on /r/sonos, and at least one other person is having this issue. 

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      14 replies

      Ken_Griffiths
      Ken_Griffiths
      Dec 24, 2021 10:41 PM UTC

      I would perhaps try signing out of the Google App and uninstall it. Reboot the mobile device and the Sonos Beam too, reinstall the App, sign in and try it again.

      If the software still fails after that, then also try a reset of the Sonos App (Settings/App Preferences) and on reopening of the Sonos App, bypass the opening screens and connect to the ‘existing’ system (do not create a new system). Then sign into your Sonos account and try the Assistant setup again.🤞

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      BoolerAuthor
      Contributor I
      Dec 25, 2021 2:44 AM UTC

      I waited a number of hours and tried again a few times and it finally worked. Who knows. ¯\_(ツ)_/¯

       

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        nicholas_a_b
        Lyricist II
        Dec 28, 2021 6:15 PM UTC

        I have the same issue with Google Assistant and my new Sonos One

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        Ken_Griffiths
        Ken_Griffiths
        Dec 28, 2021 6:25 PM UTC

        I have the same issue with Google Assistant and my new Sonos One

        Have you tried the suggestions mentioned earlier?

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        nicholas_a_b
        Lyricist II
        Dec 28, 2021 6:44 PM UTC

        Yes. In fact, I’ve tried several times over 2 days.

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        Ken_Griffiths
        Ken_Griffiths
        Dec 28, 2021 6:55 PM UTC

        @nicholas_a_b,

        There are no currently known system issues in this area, as per the services status page;

        https://status.sonos.com

        As you have uninstalled/reset both Apps involved and rebooted the speaker and mobile device and the fact it is still failing after reconnecting to your Sonos system, I would perhaps go through the steps and when it fails again, immediately submit a Sonos Diagnostic report and contact/chat to the Sonos Support Staff via this LINK and let them know the steps you have taken so far and see if they can perhaps assist.

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        Ruben12121
        Lyricist I
        Dec 29, 2021 12:18 PM UTC

        I experience the same issue with my new sonos one and google assistant… Anyone found the sollution?

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        sylar12
        Lyricist I
        Dec 29, 2021 1:14 PM UTC

        Not very usefull, but I have the same issue here. I have rebooted the beam (v1) and my iPhone, removed and reinstall the Google assistant app, but it still crashes when switching from the Sonos to the Google app during the setup.

        EDIT: I have been able to associate my beam with google assistant trough my old android tablet. The issue is certainly coming from the iOS google app ...

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        Ken_Griffiths
        Ken_Griffiths
        Dec 29, 2021 1:21 PM UTC

        @Ruben12121 & @sylar12,

        Maybe also submit a Sonos Diagnostic report and contact/chat to the Sonos Support Staff via this LINK and let them know the steps you have taken so far and see if they can perhaps assist you too.

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        Ruben12121
        Lyricist I
        Dec 29, 2021 3:45 PM UTC

        @Ken_Griffiths I found the issue. My iphone 13 pro max has iOS 15.2 and I tried on another device with iOS 15.1 and that did the trick. Looks like an ios 15.2 bug

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