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Booler
Contributor I
Dec 24, 2021 10:15 PM UTC

Google Assistant app crashes while trying to set up Beam

Just picked up a Beam (Gen 1). For the life of me, I can't set it up as a Google smart speaker. I am able to link my Sonos and Google accounts, but when I try to use the Google Assistant app to set up the Beam for use as a smart speaker, the Assistant app (iOS) literally just crashes. The Assistant app recognizes the Beam, but then instead of finishing up the setup process, it just closes. Tried on my iPad - same result.

 

I posted on /r/sonos, and at least one other person is having this issue. 

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      nicholas_a_b
      Lyricist II
      Dec 29, 2021 3:53 PM UTC

      Nice. Thanks Ruben

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      Ken_Griffiths
      Ken_Griffiths
      Dec 30, 2021 11:28 AM UTC

      @Ruben12121, 

      I’m in the U.K. and noted there was a new Google Assistant App released overnight, so hopefully their developers have fixed the reported issue - it just mentions ‘bug fixes and stability improvements’… I don’t have the opportunity to test it as my iOS device here is older, but fingers-x’d🤞it’s now been fixed for iOS 15.2.

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      nicholas_a_b
      Lyricist II
      Jan 3, 2022 1:34 AM UTC

      I updated the Google Assistant app (thanks for the heads-up Ken) and now it no longer crashes at that step… however, instead, the Google App gets stuck looking for devices on my network and ultimately tells me there are none. Otherwise the Sonos system is working well, so I have no idea what the issue is at this point. The chat representatives on the Sonos website have been wholly unhelpful.

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      Ken_Griffiths
      Ken_Griffiths
      Jan 3, 2022 1:56 AM UTC

      I updated the Google Assistant app (thanks for the heads-up Ken) and now it no longer crashes at that step… however, instead, the Google App gets stuck looking for devices on my network and ultimately tells me there are none. Otherwise the Sonos system is working well, so I have no idea what the issue is at this point. The chat representatives on the Sonos website have been wholly unhelpful.

      Perhaps try either checking for new Sonos devices, or removing/reinstalling the Sonos action/skill in the Google Home App - see screenshot attached.

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