Fix & Optimize

Saw this issue discussed in earlier threads, but didn’t see a ‘how to fix’ solution.  I’ve just had this problem.  I’d previously transferred all the CD albums to desktop in FLAC format to match CD quality; no problem.  But when I transferred the music files to a Flash drive to download to WMP on a laptop all of the albums were missing track 1.  Spent ages trying to resolve the issue and eventually tripped over a remedy.  I noticed that all the missing track 1’s were listed in a ‘Unknown Album’ folder; but I couldn’t see a way of reinstating the tracks.  I tripped over the solution when using the WMP ‘Find Album Info’.  Beneath that dropdown menu is ‘Update album info’; click on this and hey presto track 1 returns.  Incidentally this problem didn’t occur with mp3; the issue seems to be with mp4.  Hope this helps someone. 

How many people are considering moving away from SONOS due to the lack of an official response from SONOS on the SMB 1 security issue? I have been a long time supporter of SONOS and am dismayed at their lack of response at the many threads on the SMB1 security issues.  I use a NAS to my music with SONOS and this was one of the primary reasons for my first purchase when they first introduced the product to the market. I had already stared upgrading my SONOS equipment to support S2 but have halted all purchases until I get an official response to the SMB1 issue. I have sent a E-Mail to the SONOS CEO requesting an official response and will update this thread when I get a response to my E-Mail.

Our SONOS One System can be controlled using the SONOS App either from our laptops or Apple Devices. I am now in the process of populating the Synology DS418Play NAS recently added to the home network with our CD collection, etc. I have added the associated ‘Music Library’ to SONOS without difficulty and can now use the SONOS App on our laptops and Apple Devices to play music from that Library without any issues.I have also installed Plex Media Server on the Synology NAS; and have installed Plex on the laptops and Apple Devices. All the devices can access the music on the NAS using the Plex Media Server and play that music on the devices’ own internal speakers.However there seems to be an issue with connectivity between the Plex Media Server and SONOS.Although clicking the play icon at the right hand side of Plex’s top toolbar enables one of the several SONOS speakers to be selected from a dropdown list, a ‘Playback Error’ appears when ‘Play’ is clicked. This is the case on all the lap

I have an HD radio tuner connected to a Sonos Five, and set to auto play, so I can use without ever going to the Sonos App. I also play this source to speakers in another room. The speakers in the other room remember last played source, so I can simply play radio by touching play button on speaker in other room. However, if I play an airplay source in between, the speaker forgets the airplay source after it ends (as it should). But it does not revert back to the previous played source  (line-in source), unlike it does if I had played any other network source (eg, Amazon music radio station) within the Sonos App before playing from airplay. My question:  is there a setting to make a line-in source to have the same “last-played” behavior as other network sources played from the Sonos app? If not, I would ask Sonos to include this feature in the next update. 

Hi Folk,Set up my Beam today and was having lip sync issues when watching Prime through my Xbox Series X on a Samsung Q80 TV. I just want to share what fixed it. You need to set the Digital Output Audio Format to Pass-through. See the screenshot. Hope this helps. 

All albums display and play fine when I search for them in the My Sonos interface (using Amazon Music), and/or play from the “Recently Played” row; but when I add albums to My Sonos, some of them display in the “Albums” row without cover art or title (they are simply titled “Tracks”). And when I try to play these from that row, they play only one track at a time – the Queue does not populate with the entire album.

Sonos Connect suddenly started skipping last week after the release of 14.0.4. It won’t play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that plays fine and does not have this issue. Does anyone know if the Sonos Connect is suffering from software obsolescence and must be replaced by the Sonos Port?

Sub connects to zone and shows up in app as working but as soon as you press play for that zone the sub light starts blinking green and won’t play.  Zone works otherwise.  I’ve tried many resets, hardwired connection, and 2 different subs.  Tech support didn’t know what to do so they are replacing both.  Has anybody seen this issue?

These speakers are good enough.In a world where interoperability is the norm, Sonos just doesn’t cut it.  I can’t get my TV audio to stream wirelessly.I can’t get my other non-Sonos speakers to play at the same time as the Sonos.  If you have other Google home devices, don’t pay extra for the Sonos One’s with the assistant integration--they don’t integrate. You can only reinstall the music services and they will not work the same.  I don’t know what the point of that is.  Actually, the point is to likely to try and force Sonos users to buy only Sonos speakers.  But the world isn’t like this in 2022.  I hope the Product Owner was replaced and there are plans to actually make these work in a connected home with other devices.  The speaker quality is 6/10 for the price.  I might replace them with the Klipshe. 

I started with a Sonos 3 in my kitchen. Worked pretty well, but finicky and needed resetting several time.  I added an older Sonos 5 to my living room.  Same.   Then I added a Move.  Great when it works but an absolute PITA to keep the system running.  I’m forced to use the S1 app because the 5 is too old to use the S2 app but that worked fine until  a few weeks ago when something happened with our router and we had to re-establish everything connected to it wirelessly.  Alexa, the printer, wireless controlled lamps, and (sigh) Sonos.  And it has not worked right ever since. For a while, the app could find Kitchen and Living room OR Kitchen and Move, but never all three.  And now it can’t find anything but kitchen despite a router reset and following the “find lost device” instructions.  And I sit here not listening to music AGAIN.  I would never in a million years recommend this system to somebody I like who isn’t a fn networking engineer. 

Hello Team, I want to send commands to sonos to group between multiple players, but I want to do it in my local network setup, don’t want to use cloud api, so how can I do that, please help.

I recently had days of my devices disappearing from the app, only to reappear, my radio music stream dropping out , and when trying to reconfigure it failing to find server and new devices etc ..tried all the suggested fixes to no avail. Having a long look at things as aeverething was originally working fine and this only started to occur out the blue with no changes to my sonos or my network i had to look down teh lines of wifi interference, but not seeing anything with my other network devices. But in teh process i founf=d teh the follwoing. My router wifi network is a a BT smart hub, which select the wifi channel best for my enviroment autoselect a channel that least interferes with other neighbouring networks, in my case when i checked it was channel 11. BUt when i check teh app on my iphone the SOnos was set to channel 6 ( settings, systems, network , Sonos channel = 6).. I changed this to channel 11, and all my instability , access to server to update, disappearing devices have b

I have recently moved and after setting up my Sonos system in my new apartment I am experiencing various issues with the system. I've not experienced any big issues with Sonos before but now more or less everything is malfunctioningI have two Sonos one speakers that I cannot include in my system. I have made factory reset of the units and added them several times without success, after addition I receive a message that they might not show in the Systems tab and I need to unplug the speaker for it to show up but they never show. I have also used the Find missing products function but it does not help. When starting the Sonos app, it often shows Cannot connect to the system. After a minute or two the greyed out Account and System tab starts flashing and after some time it is connected. Search function is randomly not working (spotify is connected) Even though when I am playing Spotify through the Sonos app the search function is indicating “No service connected” when I search. The Voice

I have a Sonos Amp that constantly loses connectivity. As soon as I start playing via the Amp, connectivity is lost within minutes. This is an ongoing issue and has been going on for many months. Please advise what is causing this issue and how to resolve. It is extremely frustrating. This is a relatively new device (9 months old) and having looked forward to listening to music through the Sonos amp it is becoming more than frustrating and incredibly disappointing I have a device that does not work as it should 

saut de piste systematique en pleine lecture sur audible 2 a 3 minutes apres le demarrage. qui peut aider?

Hej. Hur ökar man volymen på rösten i Google Assistans? Vill inte att musiken ökar.

Hi,Since I got the Move two days ago, it keeps disappearing from the Sonos App, despite still being connected to internet.I come down in the morning and usually issue a voice command to the device, at which point it turns on some lights, and reads news from Internet and so on.This works perfectly so network and internet are clearly up.  My Sonos Beam connects via ethernet and my Sonos One connects via wifi; both NEVER drop off the app. However, its missing from Sonos app and the only way to get it back is Support > Find missing productsIt then tells me to power cycle the device, at which point I pressed the Wifi/BT button this morning and it then found it. Diagnostic 171706765

Hi all! I’m getting a deal on my first sets of Sonos speakers, and I wanted to seek some guidance on how I should set them up! The speakers are:3x Sonos Play 3 1x Sonos Play 5The above is being as a bundle for $600 (I think that’s a deal?). Prior to coming across this offer, I was looking into getting a Sonos Beam + 2x Sonos One for watching movies in the living room (or master bedroom). Though, I’m most likely still getting a Beam.Quick background: I currently have a dozen or so Alexa speakers setup throughout the home for playing Spotify music. They’re all a part of a multi-room speaker group. So if I pick up this deal + a Sonos Beam... is the best way to make use of these speakers is to put them in a 5.0 setup (Beam + 2x Play 3)? I’m not sure what else I can do with the remaining Sonos speakers other than plug them into some of my lower-end Alexa devices via aux. What do you think?

Salve ho un problema con l app di sonos mi chiede di entrare con il mio account ma mi chiede la password di una mail che non è la mia come posso fare?

Hello! In the apartment complex, we live in, the central electrical wiring was burning, causing massive power surges in the entire house that destroyed many devises including 4x Play:1 speaker.I bought the Sonos speakers in 2014 in Germany and meanwhile moved to Delhi, India. I am looking now for any way to get them repaired without having to send them around the world. Does Sonos themselves provide such a service or can anybody recommend an independed repair shop in the Delhi NCR area? Thank you! Best,Fabian

Hi all, thanks in advance for your help.  Here’s the setup:1 Sonos Connect2x Play 1 Speakers2x Technics 1200 mk21 Rane TTM 56S mixer  Issue: Playing vinyl from both turntables through one play speaker for years, no problem. Sonos connect plugs to Master Output plugs on mixer.Today, paired a second Play 1 Speaker; now only the right turntable plays through both speakers, and the left turntable only coming out of the one original Play speaker.  Thoughts? 

Here is my issue: I am unable to get Dolby Atmos to display in the Sonos app when playing a movie. Here is my setup: Samsung UN55JS8500 UHD TV, Oppo UDP-203, HDFury Arcana & Arc. I have the HDMI ARC Input of the TV going into the HDMI Output of the Arcana. I have the eARC Output of the Arcana plugged into the Arc. The Oppo is plugged into the HDMI Input of the Arcana. When I play a movie that should have a Dolby Atmos soundtrack, my Sonos app displays Dolby Digital 5.1. The movie is being played from a backup of the actual UHD Blu-ray via my Synology DS920+. Any ideas on what the issue might be?

Some songs are disappearing from Sonos playlists.  In one playlist, 100 songs went to 37; in another playlist, ~240 songs went to 52.  Before deflecting / dismissing, please note thatAll music is on a home NAS All playlists are in Sonos, and there are no playlists from other sources  The songs aren’t showing as ‘ghosts’ that can’t be found - songs are fully removed. For the past 10-15 years, everything has worked well and nothing like this has previously occurred. 

Hi,I hope someone can help with the following.My setup:sonos connect with s2 appnad d1050 external dac connected via optical cable qobuz sublime subscription I have qobuz sublime subscription with a specific 24 bit 48khz playlist.  when I play this playlist via the sonos my dac shows it’s only receiving a 44,1 signal. When I play the same track via usb to my dac the dac shows it’s receiving a 48 signal. I have set the qobuz external services setting to include hi res to Sonos.somehow the sonos connect is not outputting the 48 kHz signal.  please help.kind regards,Gijs

Se collego il connect ad un DAC esterno, riesco a sentire musica oltre gli attuali limiti del DAC interno di sonos? (24bit/48 kHz). Tutte le frequeze superiori sonos le riproduce in qualità CD. Utilizzando Qobuz potrei accedere ai brani hi res fino a 192kHz che sonos riproduce come FLAC (16bit /44 khz) Se collego l’uscita digitale al dac esterno, nel DAC esterno arriverà il segnale di Qobuz hires o Sonos non lo fa passare nanche in digitale?