Fix & Optimize

I just purchased a Beam 2 and it connects to the TV fine and plays audio, no problem. However, I’m unable to get it working in the Sonos app.It shows Not Registered and then there’s a button that says “Fix it”So I click on “Fix it”, then it says “There was a problem checking for updates - Error code 1’000”. Then I click “Try again” - it says “Checking for updates”. Then it says “We couldn’t update your Beam. Check your network connection and try again later”.I’ve tried absolutely everything: restarted my router, my phone, and the Beam. Checked that the Sonos app is up to date. Tried with Beam on ethernet and Beam on wifi. I don’t have a complex network set up, just a single home wifi network. Please help. I’m losing my mind.

Why does Sonos sucks so much after their stupid change now I can’t sync to Google , Sonos is going down the s*** hole . This is very annoying  Moderator Note: Modified in accordance with the Community Code of Conduct

I updated the App on my Android phone to version 80.12.04 last week, but the SONOS App Release Notes page still says the latest version is 80.12.02.??Have I been scammed by the Google PlayStore or have Sonos just not bothered to update their release notes page?I am also having a lot more issues with the 80.12.04 version than i was with 80.12.02, which to be fair was mostly working (say 80-90% of the time). With 80.12.04 I am getting No Products Found, Something Went Wrong, disappearing volume control, slow response to volume change, and Play/Pause interactions etc much more and seems to getting worse each day. (Just adding this for info on the off chance that there might be someone at Sonos who reads this and actually gives a s*** about their customers).Moderator Note: Modified in accordance with the Community Code of Conduct. 

I now get the Amazon Music "Something Went Wrong. Try Again" multiple times a day, every day. I do not have Alexa enabled on any of my speakers. My account is valid and in good standing, I reauthorize my account, restart the app, re-boot the speakers, all to no avail. It eventually goes away, but it’s extremely frustrating.

Alexa answers and says the command given but then nothing happens  Ie ill say Alexa play Xmas songs  it replies saying the xmas station by Amazon music but then nothing plays ???  

HalloOhne dass ich etwas am Heimnetzwerk oder den Lautsprechern geändert hätte, kommt aus dem einen Lautsprecher plötzlich kein Ton mehr, und zwar obschon mir die Sonosapp den Lautsprecher anzeigt und die Anzeige sich bewegt (der Lautsprecher also Ton zu empfangen scheint). Der Sxhieberegler für die Lautstärke ist jedoch aufgehellt (vgl. Bild im Anhang). Ein Neustart des Lautsprechers hat nicht geholfen. Lösungsvorschläge? Danke! 

Hi. I have just set up my new Sonos speakers (Arc Ultra, Amp, Five, 2x Roam 2).I am able to play Spotify/music through all the speakers at once.I am able to play the tv sounds through the Arc Ultra.But when, through the app, I try to play the tv sounds through all speakers it either: Deselects the other speakers and only plays through the Arc Ultra; or Stops playing audio on all devices. Has anyone experienced the same issue? Any tips?

I can connect my Play:1 and use it when it’s connected via Ethernet to the router, but 30 seconds or so after I disconnect the music stops, and play:1 cannot be found on the app. Sad. I have deleted/redownloaded the app + done a factory reset. What else can I try? 

I still can not use my local library! No search feature at all.Was this not supposed to be done somewhere in JuneMy app still does not work for what I need it. I would like to buy new product, but the app sucks. What is going on?  I play my music now over airplay and this can not be the way Sonos wants it, because other hardware plays over airplay as well and  some of them are pretty good. Where is Sonos going? I can not see any improvements. Make the app prior to march this year available again!  All your promises are just like dust in the wind,Any feedback from Management?   

Ref ⬇ to two other similar posts that have gotten closed without definite answers on an ESSENTIAL feature that we all had “before appaggedon”. 🛎 Why has Sonos Favorites order (stations or playlists or combo) something so essential for daily use of the Sonos ecosystem not been brought back immediately? What is the logic the Sonos Ui/UX teams used for the “no choice, locked, re-ordering” of user’s favorites?  ...and that logic works in which monocultural planet? If one has adopted and adapted the alphabetical order feature for years to the point of even adding numbers or other signs (as order management hacks) in order to organize ‘priority stations’ by groups, from top to bottom, why now is it so multi-step lengthy to get to the stations one had at the top? First clicking on “Sonos Favorites” then on “Stations” or “Playlists” and on top of that many of the stations yield another page with an extra button. The concept of immediacy is not registering on Sonos UX/UI “human centered design

I have 2 tvs that I want to connect to my Sonos Arc soundbar.  Sound from both tvs will never be on at the same timeExample tv one I maybe playing a video game and tv 2 would be football and I want to listen to the game.   Another time I may want to hear the game and just have the game on to follow but not really care to hear it.  What is the best way to hook up 2 tvs to the arc?  Can I use a hdmi splitter or matrix that supports eArc out?  Have the eArcs from both tvs go to hdmi one and hdmi 2 and then have the output of the splitter that supports eArc go to the Sonos Arc?

Noticing that an Echo device was unable to play a station on Sonos Play:1 Ive found multiple issues -The Android Sonos app isnt showing favourites (tried usual remedies like clearing app data) - but the Windows Sonos app still shows them OKTried unlinking the Alexa Sonos skill but I cant now reconnect the skill - at first the linking page gave a message about needing to register the Sonos to an account (which it already was) and now just says it can’t connect to SonosAbsolute Radio stations aren’t playing - tried adding the Rayo service instead on mobile but wouldn’t link - although could link using the Windows Sonos app - but actual stations still wont playI’ve already wasted over an hour trying to resolve all this - as with any time there are problems there are no useful diagnostics or announcements.

When I bought the One SLs, I tested them out in one room. Now, I want them where they belong.The Ray is set up in my garage. The One SLs are showing ‘Den’. I want them all in one place as the den doesn’t even exist now. Is there a way to make this transition? 

So I had a question regarding automatic connecting through the Sonos app. I currently have a near seamless connection once I navigate through the app and click a couple of things. But I have a problem with the fact that once the TV has been powered on, I have to manually connect my roam 2 stereo setup to the beam. Now at last the question, is it possible at all to automatically connect the stereo paired roams to the Beam once it plays audio from the TV? 

I was planning to expand my Sonos system this Christmas but why should I or how should I if the app isn't working properly, you can't easily adjust volume, change music, or manage your multi-room audio setup, essentially rendering the speakers largely useless. So know what I’ve already invested into the system that I can’t manage. 

Hi, Sonos 1 SL, noticing a deterioration in sound quality, a crackle. Anyone else have same and a remedy?Thanks, 

Hi,im new here so please be gentleI have had Sonos for many years of trouble free listening. After years of trying to fiddle together easy to use consistent multi room audio I had found the holy grail.But something has changed I now regularly get the “products not found” message and the only way I have found to fix it is to spend a morning going round my 11 products unplugging them all before resetting them 1 by 1 so that they work perfectly again until maybe one month or maybe three months later I have to dance the same sorry dance once more.This isn’t what I bought intoThis wasn’t the dream I was soldSonos was one of the first companies that had tech that worked like Apple Please help is there a way I can fix this long term so that it all works againThanks in advance Martin 

This is my living room in the picture. I want to find out if the sonos Arc with a pair of aera 300s mounted high to the edge of the vaulted ceiling behind the couch, shown in red, will produce the immersive sound

I just bought a pair of era 300s and I need some song suggestions for a skeptical wife :-) We’re in our 60s and like yacht rock, female vocalist like Carole King, Linda Ronstadt, Norah Jones, etc. The Beatles, Adele, Jason Mraz, etc. any suggestions are welcomed. Thanks

I have an unusual situation.. I originally setup the beam 2 with an older 55” LG TV using optical input (no Earc) with an Apple TV 4k. Worked fine. Then purchased a new 65” Hisense U7. Moved the Beam 2 to the Hisense tv. Kept the LG in the same room. Now the Apple remote controls both TV’s volumes. Apple TV remote is set to IR TV only, not Auto. Any ideas?

If I search for an artist that I know is on Bandcamp - Jon Charles Dwyer, for example - in the Sonos app, I get no results. Searching on the Bandcamp website works fine, so I know he exists. This is the Sonos app on Android.

Jeg bliver bedt om at logge ud og ind lige meget hvad jeg trykker på når jeg vil tilføje en højttaler (Sonos one) gør den det igen og igen og igen HJÆLP!! 

Set up this system absolutely no problems with iPhone app;Beam Gen 22 x IKEA SymphoniskRouter - dual band, however system was previously set up on 5Ghz with no issuesSince changing to an android phone - not one of my Sonos products will connect to the WiFi, telling me I’m using the incorrect password or to reset my router. My router has not changed. Everything is the same except I am now using Android app to set up the system.I will add- I have tried all of the reset methods on each speaker, reset my phone, uninstalled and reinstalled the app, tried though both bands of the router - same result.

It’s become impossible to listen to Spotify or Apple Music through Sonos. I have 15 Sonos speakers throughout my house and I’d really like a solution here that’s not to restart/refresh my network. I Work in IT so I know the “quick fixes” I’ve read on these forums. Thank you

I set up a pair of Era 300s and a Sub 4 in my living room. I also set up a single Era 300 and Sub Mini in my bedroom. When I used Trueplay on setup, I was excited as to how Dolby Atmos songs would sound since the pinging during Trueplay sounded like it was coming from all directions (the pinging during Trueplay is actually quite impressive). I have read numerous discussions where people rave about the experience when listening to Dolby Atmos songs; however, I hear no difference whether the Spatial Music toggle is on or off.I am using Apple Music directly through the Sonos app, the height audio is set to 10, the Spatial Music toggle is on, and the “Dolby Atmos” icon is present in the song art. Nonetheless, there is zero difference in the sound when the Spatial Music toggle is turned off. Any suggestions?