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stevensimak
Collaborator I
Dec 6, 2024 2:29 AM UTC
Answered

Sonos Port & Ethernet Commection

Hi, my Sonos Port is connected via Ethernet cable to my router. However, when I check the “Connection” setting, the option to disable WIFI is grayed out. It is like it doesn’t know it is wired to the router. Any ideas? Thanks!

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stevensimakAnswer
Collaborator I
Dec 8, 2024 10:10 PM UTC

i found my solution. It turns out there are two Ethernet ports on the Port. Once I hooked the cable into the second one, the app read the Ethernet connection. 

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7 replies

Stanley_4
Stanley_4
Grand Maestro
Dec 6, 2024 2:48 AM UTC

First it is unlikely that you want to disable the radio in your Port, maybe reconsider that?

If you power-cycle the Port and the connection isn’t seen I’d try a different Ethernet cable.

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    stevensimakAuthor
    Collaborator I
    Dec 6, 2024 9:21 PM UTC

    I hear you. I am considering switching to T-Mobile Home Internet. Everything I read is that you initially need to connect a Sonos device via Ethernet to get it to show up on T-Mobile WIFI. I want to do a test to see if that actually works. Thanks!

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    Airgetlam
    Airgetlam
    Dec 6, 2024 9:26 PM UTC

    Hmmm. I use T-Mobile’s WiFi, I don’t remember having to do so at initial setup, although I think I eventually moved to a ‘wired’ setup with a BOOST. But it certainly doesn’t hurt to set up the system initially wired, and later remove the wire, either. 

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    Bruce
    stevensimakAuthor
    Collaborator I
    Dec 6, 2024 9:56 PM UTC

    Interesting. Did your Sonos connect to T-Mobile WIFI without any problems? Perhaps it is an issue they resolved.

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    stevensimakAuthorAnswer
    Collaborator I
    Dec 8, 2024 10:10 PM UTC

    i found my solution. It turns out there are two Ethernet ports on the Port. Once I hooked the cable into the second one, the app read the Ethernet connection. 

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      Airgetlam
      Airgetlam
      Dec 8, 2024 10:14 PM UTC

      Heh. Glad I read both, I was about to type a reply… happy you got your system working. Networking is sometimes not much fun…probably as I don’t think about it when it works, and am frustrated by it when it doesn’t, the way I think it should. But Sonos really needs a well set up network to hang on to, since it exercises it in full. 

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      Bruce
      kevdev
      Contributor I
      Dec 10, 2024 11:40 AM UTC

      I had the same problem. I originally setup the Port using wi-fi, after which it did not recognise the Ethernet cable when plugged in, it had the same greyed out wifi option and said the port was offline. Once the cable was removed, it worked fine over wifi.

      I factory reset the Port with the Ethernet cable hard wired and then it was recognised. Might be a coincidence but i tried this several times with the same results.

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