Fix & Optimize

First off, all but two devices (surrounds for my Beam) are wired into my network. 2.4GHz Wifi is pretty much useless here due to interference - its a 166 unit condo tower. 5GHz is of limited use due to all the steel and concrete restricting range. Six of my Sonos devices are on S1, a lone gifted device is S2 only and currently a door stop because of it. The network infrastructure consists of an older high end 3x3 Wifi router with 3x managed switches, 1x dumb switch, and dozens of wired devices. Among those devices are two Sony Airplay capable systems which unlike the flakey Sonos setup have never, ever, been a problem.Everything sort of worked (issues with latency/pair sync and drop outs, but it all talked) until my Connect died. After disconnecting the Connect (which looks like it needs re-capping, but I’m in no hurry), all but one of my S1 speakers immediately stopped working. I power cycled everything and one more speaker started working. I performed a factory reset on the most acce

For 2 years, I’ve used Arc and Play 1 together giving me sort of a simulated surround sound.  Recently, Play 1 began to cut out for 20 seconds every few minutes. Sonos is telling me that you need 2 speakers for a Home Theater set up, but my set up with one speaker worked fine for 2 years. Can I use one Play 1 with my Arc? 

I have loved my Sonos system.  I have an older system, Connect was used to manage my outdoor speaker system, with Play 5, and Play 1’s in the house. We recently had lightening issues, killed my router. Now that I have a new router nothing works..ahhhh please help. I have been using the new app, but even tried downloading the older S1 app and attempted connection. Does anyone have any ideas? Trying to avoid an entire new system. 

I replaced my router with a new one, and named the wireless network same as before. Android S2 could not “Find System” even though the Play 1’s were connected wirelessly to my router. The app will not allow you to go into system to update the network password. I pulled a play 1 down and plugged it into ethernet and only then did S2 unlock the other functions of the settings and recognize my system and the other Play 1’s. I wanted to update the network and deleted my old one since the password had changed, but “Find System” fails to produce any results or move forward. What’s worse now is that none of the Play 1’s will connect to my router now (and yes, I have reboot them many times.) they still will not connect. What is stranger still is that when I unplug the ethernet, the S2 locks up and only presents “lets fix it” and navigates to the same “Find System” that doesn’t work. When I plug in the ethernet to the Play 1 I pulled down it’ll recognize the system and settings. Stranger still

Hi All this is a strange one recently been having problems with loss of sound through beam 2 and also the tv speakers when beam sound cuts out power cycle of both tv and beam resets it and all is fine again for hours at a time with the sound until randomly it happens again this led to a replacement beam via my retailer but issue is still there so retailer also had tv motherboard replaced a few days ago but guess what loss of sound again tonight this time tv rebooted itself and sound returned to normal function again either via beam or tv speakers tv is LG 65BX OLED, beam connected using beam own hdmi cable to earc connector TV set to ‘pass through’ for atmos content etcany ideas what is going on here ?thanks for any input            

I am trying to use my rotel amp as a source selector to connect a tape deck, TT and cd player to my sonos amp using the rotel  pre out but getting no sound. Any ideas what I am missing?

Pretty frequently, my two paired Play 3’s will drop the stereo pairing and just both play one channel (either both left or both right), and I have to re-add the stereo pair. This only happens when playing through my Connect.This happens at least twice a month, but I’ve never actually been sitting in the room listening when it goes down, so I tried to capture a Diagnostic ticket in the moment.Diagnostic 1730205163After capturing the ticket, I separated the pair and tried to re-add. Sonos couldn’t “find” the Left speaker - which is the one plugged into the router.Then, all of my speakers disappeared. Luckily, this happens frequently enough that I know all I have to do is go, room by room, and unplug all my speakers, recycle my router, and then go room by room and plug them all back in. Easy peasy!Before anyone can say “interference”, I’ll say it again: the Connect and the router are in the same room, less than 12 feet between them, direct line of sight. The router is a TP-Link Archer A9

I have 2 Sonos devices connected to the same router. Issues:Most mornings, when I want to listen to music, the Sonos Amp does not work but the Sonos One does work. Sometimes both stop working.Testing:After writing this post, I have decided to assign static IP’s to my 2 Sonos devices to see if there are any improvements. I have to wait a few days to confirm. Solution (Annoying!):I unplug the Sonos Amp and/or Sonos Play:1 but this is frustrating obviously I want to fix that.  I cannot use ethernet cables as they are 5-10m from the router plus WiFi is supposed to work. My systems (2 items):Sonos Connect:Amp (1st gen) connected via 2.4 Ghz « Where most of the issues occur. Sonos Play:1 connected via 5 Ghz Both systems are updated. Routers:TP-Link Archer AX10  Firmware updated Wireless Router (EWAN) (note: I reckon Access Point does not work.) I have 8 clients connected but most of the time maximum 4 are active mostly laptops and phones. Most clients are connected to the 5 Ghz band while

I have a Samsung Q90T + Sonos ARC where the sound consistently cuts out while watching shows and movies. TV is up to date as well as Sonos Software. Using an Apple TV 4K. I’ve replaced the HDMI cables. I haven’t been able to get this corrected through Sonos or by searching the web or this community. Does anyone have any suggestions?

Hi, I have set up a Sonos Ray and two Ikea Symfpnisk rear speakers.  All three work for music.  When I try to add The surround, the app say that "two compatible speakers are required" but can't find them. Please help.  Thanks 

Hi,I have a friend who hasn’t been able to re-index his Sonos system for 3 to 4 years. I believe his system  is pre the S1/S2 split but did re-index in about 2018.Of course the problem is he can’t upadate because the newer Sonos/iPad control point software needs his iPad to be updated which Apple have now stopped.He can’t afford a new iPad, how can I get him past this?I have a Sonos S1 system and an up to date iPad. If I connect my iPad to his network and then update his system (I presume I could) will that then prevent his ipad being able to play music at all?Thanks for any advice.Bob. 

I have swapped to an android and Sonos refuses to recognise my Apple music account. I get an "unable to browse music and. Constant reauthorise messages". This is infuriating, SoundCloud works fine. 

I use a S1 system as I spend good money on my system and don’t want voice services crap.Now suddenly my Play:5 gen 1, which has been playing nicely for over a year has suddenly gone offline, and when I reset and reconnect it (with some pain) it is initially recognised and plays. However, very soon the Sonos app requires to Register “some of my products” (ie the Play 5), and won’t even let me use the windows app on my PC anymore!!). The Play5 was a gift from a friend who did move to S2, so it was used elsewhere before (but recall it played fine here until a few days ago!).For troubleshooting I even plugged the Play5 in by cable, which makes no difference. The rest of the gen 1 system is playing fine.What’s going onDiagnostics nr 199758947

Hola, tengo dos sonos five gen 2 y cuando quiero vincular el servicio de sonos a google me dice que aun no esta disponible en españa. Vengo probando esta opcion hace mas de un año y nada ha cambiado. Con alexa anduvo sin problemas. Alguien tiene alguna idea? Me dice que no esta disponible en españa

Sonos Amp and x2 Ones not showing in app after upgrading router.  Purchased a boost to create a sonos network to fix router issue.  x2 ones working fine within app but Amp still not showing.  Have hardwired Amp to network to no avail.  Anybody else having this issue?  Sonos phone help seem to just get confused and/or blame my router.   Router is a Netgear Nighthawk RAX43

The last couple of days I have been having major drop-outs when playing from streaming services (Pocket Casts and BBC Sounds) and also from my NAS. It’s only been a week since I did a complete power down of all Sonos devices and router and booted back up. I know my wi-fi environment is noisy and has caused connectivity issues for Sonos but also my work laptop via wireless upstair so I expect that to be the issue. But I’d appreciate a Sonos person checking the diagnostic to see if maybe there may be another culprit since I have also recently added a new Sonos One SL and moved things around a bit. Diagnostic 1505611723.

Hello -  When playing music through the playbar, it will randomly go silent for 3 to 8 seconds.  The song keeps progressing - it’s almost like mute was hit then unmuted after a few seconds.  This only happens when playing MP3s from either my computer or my phone.  We have a move as well, and that has no issues playing music from the same sources, so I know it’s no the computer entering sleep mode or anything like that.  Playbar was on wifi, but I wired it in thinking that would solve this - it didn’t.  Our network is very strong - 1 gb speeds.  Haven’t tried streaming services, only mp3s on computer or my phone (computer is hardwired into same network).   TV audio works fine.  Has anyone experienced this?  

There are threads on this topic which have been very helpful.  But, I have some questions before I begin to buy anything.My setup:  Turntable/CD player to RCA switch to Port to Sonos Ones stereo paired in 5 rooms.  I am most interested in listening to the best quality music (streaming/Vinyl/CD) I can through Apple AirPod Max.I am believe I am comfortable with all the necessary protocols to get this to work, and work well (BT 5.0, Aptx...)My intent/hope is to use the digital out on the Port to a BT transmitter.  My questions:Is there a BT transmitter option where I can forego an adaptor?  It seems most (if not all) have an optical in.  Can you go Port digital out to digital in on a bluetooth transmitter?   If so, do you know of a BT transmitter with this option? If not, can I get some recommendations on a setup to use the Port digital out to coax/optical converter to BT transmitter? Again, going for highest quality sound achievable to AirPod Max.  Once I have this up and running.  I ass

Hello Everybody, Im quite dissappointed with my recently purchased Sonos Boost. Currently i have the following Sonos System connected to my new Sonos Boost (previously connected to my router on the 5ghz band):2 Sonos ONE 1 Sub Gen 3 2 Sonos Fivethe first time i connected just the 2 Fives i had a problem with de 2.4 ghz band connection that everytime I skip songs or turn the volume up, i lost the connection some seconds with one of the speakers. I switched both to the 5ghz band, and problem solved. Then i add the other speakers and sub to the same band on my router, everything works flawlesly.Next week i will add 1 Sonos Beam Gen 2 and 1 Sonos Arc and i thought it would be better to have a dedicated network wit the Sonos Boost since there is going to be 7 speakers connected. Well, i bought the Sonos Boost and my conection is just like the first time, im loosing the signal in some speakers. Is there something wrong im dooing? I thought it was improving my system and now i dont know. Coul

I have the Sonos Play:5 (Gen 2), Now airplay 1 is an option  but airplay 2 does not seem to show up. I know this because the white circle is not visible next to the speakers name on the airplay dropdown menu. (and songs take forever to load). The speaker is on the latest update. and so are the devices connected to it, aswell as my Wi-Fi working perfectly fine. I dont know what to do, all my other speakers work perfectly fine with airplay 2. Please help! :)Thanks

I have this problem while in Dolby atmos mode on Xbox series x with Sonos one sl Passthrough is on on the Xbox. 

Hello everyone, my system has been seriously glitching lately. The primary problems are that groups aren't working and speakers don't play when they should. Can you "restart" your system in any way? The biggest problem is that my Sonos Beam won't play music with my other Ones. After more than a year of flawless operation, it has been 50/50 over the past few weeks. Thanks.

Hey, I wanted to ask you guys what settings you use.I'm wondering how I can get the best sound experience out of my setup consisting of ARC, SUB & 2 ONE SL, PS5 and LG C9Kind regards

Can the clarity update be replaced. WTH why? 

Well, this one is annoying. I have a Yoga Studio and have 6 Play 3’s mounted on the walls, when you switch tracks or playlists or even when they songs run themselves and switch to the next track at least half of the speakers drop out, but within 30 seconds they all reconnect. Internet speed is 300MB+ and I did try turning off the modem and router (just those 2) and for a short time afterwards the audio was switching perfectly no dropouts at all. Then today we are back to speakers dropping out again.  In conclusion, the audio will drop from certain speakers and return within 30 seconds without intervention, the system consists of 6 Play 3’s, 2 SYMFONISK’s, a Connect, and a Boost. If anyone has a solution or idea please share, one of my teachers ditched this epic Sonos system to use a JBL BT speaker for a class “because it works”, so please any help here is huge