Fix & Optimize

I used to have several Sonos speakers and a Sonos bar, but when they all quit working after the upgrade I gave them away. I kept one Sonos 1. I can stream to it, but nothing I try gets it to connect to my music library. I used to love this system. It used to work flawlessly. I swore off of it, but I keep checking back because I miss it. I’ve tried the suggestions that I’ve read here...nope. I’ve watched it indexing for more than 10 hours...nope. Why on earth would I buy new Sonos speakers knowing that they will not work a few years down the road. I can stream my music library through decent desktop speaker. The sound quality is inferior to Sonos, but they work with no headaches. I’ll keep checking back to see if Sonos has fixed their product.

My setup: Velarion Projector Pro 2 - 40ft fiber optical HDMI cable - Sonos Arc/Sonos Arc UltraThe Ultra has a problem that the sound is stopped intermittently. see the video: Meanwhile, the original Sonos Arc has no problem, see the video: Those videos are playing when eARC is disabled from projector. If eARC is on, no sound at all, even from the original Arc.Used a copper 40ft HDMI cable, no sound at all. I had to change to optical HDMI cable.Have been playing a lot with settings in the projector, still in vain.I need to use the Ultra. What should I do?Any suggestions? Thanks

I literally can’t use the app, this stupid modal dialog blocks me from doing anything - even if some products aren’t updated, you shouldn’t need to prevent all other products from being used. Please god stop updating the app, I just want to use my crappy thousand dollar speakers - idgaf about quality anymore, just need this to work 

I was considering purchasing a second hand Playbar as a soundbar for my TV. I have Virgin 360. The Playbar I'm looking at doesn't come with a remote.  Is it possible to buy a replacement or can I program the Virgin remote to control the volume? 

I have a stereo pair of Ones with a Sub Gen 3, and another stereo pair of Ones on the other side of the same room (Room is approx 8m square). These are grouped together to play as a single room, which on the whole is good enough. Voice control via Sonos is disabled (all microphones are set to off) as it was terrible, but we have an Amazon Echo Dot which is set to play music on the Sonos group as its default speakers. Problem is that when manually starting a new track for this group from the Sonos app (or any other music app that supports casting, E.g Amazon Music, Plex) the track starts ok then about 1-2 seconds after starting the volume dips by about 50% for 5-10s before returning to selected level. This also happens when a new track starts via Alexa voice command from the Echo Dot. Also happens in other rooms where we also have pairs of Ones, given that these are the common element I'm inclined to think they're to blame. The displayed volume level doesn't appear to change in app whil

Ich möchte bei Aktivierung von Google Assist einen Anfangston einstellen. Wo kann ich das Problem beheben? 

I used to listen to music all the time on my Sonos using Spotify, but suddenly it doesn’t work anymore?  The speaker works as I can use Apple Music but when I try and connect Spotify it just says ‘connecting…’ for like 5-10 seconds and then just… stops trying and keeps playing on my phone?  Has anyone met this issue before? 

Hey guys.  I am purchasing a Sonos sub tomorrow via Facebook marketplace. I have the serial number please can someone tell me what generation it is.  1302*********** Thanks. Moderator edit: Serial number recorded and removed

wir wollen Sonos auf Reisen im Womo nutzen. Wlan/Netzwerk ist in manchen Ländern nicht vorhanden.Gibt es eine alternative Nutzbarkeit der 3 Lautsprecher ohne Wlan?

The app is not working with my Sonos Era 300, No product found

Hello everyone,in my Sonos app on my Windows computer under “select a music source” I have both “music library” and also “sonos playlists”. available. I have two questions, which I hope can be addressed.The sonos playlist folder shows all of my music whereas the music library shows most but not all of my music.  Why might that be ? The Sonos app on my Ipad just shows the music library but not the sonos playlists folder. Why might that be ? Any help would be much appreciatedModerator edit: changed “the” to “not” at request

So I own 2 KEF Q550's and a Sonos AMP + Sub Gen 4. The sub seems to have a slight (obvious?) delay due to being connected via wifi. Is there anything I can do to get rid of this?I know having only Sonos speakers would probably fix it but i'm not in a financial position to upgrade everything to sonos (and weirdly enough, people tell me the KEF's give a better sound were I to replace them for a Arc Ultra?) Overall I'm very happy with the AMP and Sub.Thanks!

I'm looking to have music in my bathroom and exploring my options. The challenge is that the electrical socket in the bathroom loses power whenever I turn off the bathroom light. 🙄I want the music to play continuously, so it's ready the moment I step into the bathroom.I'm considering the Roam 2 speaker since it can run on battery. My idea is to keep it plugged in all the time. This way, when the lights (and power) are on, the speaker will charge, and when the lights are off, it can continue playing music using its battery.Does this setup make sense? Will the Roam 2 keep playing music seamlessly as the power from the socket turns off, provided it has a charged battery?I would be grateful for any help from someone who knows his/her way around Roam 2.Best,V

I’m finding that I can view alarms in the new app but any edits to them don’t save, they can’t be deleted and new ones created also don’t save. Basically editing in the app doesn’t work at all. The only way I can edit alarms is via the Mac desktop app, any changes made here immediately show up in the mobile app its just editing in the app that doesn’t work. Is this a known bug?

After multiple threads (since closed) the app still defaults to the wrong room when it's started.  Yes, I have a den and yes I occasionally play music in it.  But 99 times out of a hundred I listen in the living room.   App starts  up showing den even if music is on in living room.  I've renamed the rooms, deleted and reinstalled the app.  No avail.  I get why the CEO got ousted - he should be.  Hopefully Conrad can return the Sonos app to a user friendly, intuitive and working piece of software.Rant aside - if somebody has a fix I will humbly use it and apologize.  

I own 2 Sonos Fives placed beneath my TV on either side of my record player and 3 Sonos One SL's placed in other nearby areas. I was previously running a 3.5mm audio cord from my TV to my Sonos Five and switching between TV and record player in the app. I recently upgraded my TV to a 4k tv that supports Dolby Atmos and does not have a 3.5mm output (only HDMI)I’m wondering if there is a way I can keep my current speaker system to both listen to music and watch movies or do I need to purchase a sound bar? I have looked at the Amp but that seems to be for someone with existing speakers that are not Sonos brand. Any help is appreciated - thanks!

I am setting up my new Sonos Five and use Deezer as my streaming service. Using the Sonos app I click add, choose, Deezer, I have an account but doesn't ask for my Deezer login details?Instead it says 'please authorise Sonos to use your Deezer account'. The authorise button appears and when you press it it simply opens my Deezer app and there is nowhere to 'authorise'  Please help?! Thanks 

One of the main uses of Sonos for me is being woken up by Radio. It plays in my whole flat, and I can go from my bedroom into the kitchen, feed the cats, wander into the shower all the time being lulled by Radio 4 (UK talk radio news etc). But recently, I am now conditioned to the Sonos Donkey (Chime?!) and am woken by Eeyore eeyore - eeoyre; eeyore - eeeevery morning.I have re-booted my router.Yes, grouped rooms is checked - but none of them workI have rebooted my iPhone.I have rebooted the speakers.I have tried Spotify, Sound Cloud, different radio stations - I still get the donkeyI am not interested in anyone talking about ‘connection issues’ I have a 50 sq m flat, and the minute I grab my phone and turn off the donkey and ask it to play Radio 4 it starts no problem. My next step is to erase the whole system and start again. I find that ridiculous having invested so much in this system. Does anyone have any ideas? 

I'll contact after-sales in the evening to check, but I'd like to consult the community if you're having this problem.my product is era 100, android sonos app volume control still has a 5 second delay, is it fixed? my app/system has updated. help!!!there is a sonos reply: https://shorturl.at/fI6KCbut it's 4 month ago, i don't know if you fixed it. Note that I don't think it's a wifi network issue, as my streaming music playback, pause, and resume functions are instantaneous. It's just volume control delay

Can I reduce the bass on the play bar when watching tv?

I've searched high and low and can't seem to find any information on driver impedance anyone have a clue?

Which preamp with sonos amp + turntable audio technica lp120 ?thanks

a few weeks ago my sonos library started giving me multiples copies of some albums. I think even though all my albums are in different folders and have consistent “album artist” is it now giving me an entire different albume for each song artist! This makes compilation albums completely unusable. It’s not the controller, as this is consistent with ios, win11 and Sonopad controllers. Check out this image!  

I am trying to play Podcasts from from Spotify but you can't search on them and I tried creating a play list of podcasts and you can see the play list in Sonos, but not play it.

Hello I have a Samsung Q90T and a Sonos sound system (Arc, 2x Era100 and Sub Gen 3).  Sometimes the Sonos sound system won’t play any sound coming from the TV. Even though the Sonos app says the TV is connected, the TV says it is connected, and the led on the Arc blinks when I’m trying to increase volume on the Samsung remote.  Previously when I’ve had this problem, I could fix it by turning everything off, and unplugging the arc, my Apple TV and Xbox series x, then turning tv and arc back on, and setting up the tv in the Sonos app again, and plugging in the arc when the app says so. Then it would work again, and I could plug in my Apple TV and Xbox series x afterwards.  When it happened today, my previous fix did nothing. I tried resetting both my tv and arc to factory settings, but still didn’t work.  The problem occurs when the tv is trying to play any content - when it is only the menu, I can hear the menu sounds through my arc. CEC is enabled, Pass-through is enabled and earc is e