Fix & Optimize

So I have had a Sonos ray for around a year now no complaints at all however it has decided to disappear off my Sonos app and I have tried everything to get it back. Eventually I had to factory reset it and now I have been greeted by error code 1000 in with I feel like I have tried everything and it won’t work. Please help meeeee

My system seems to experience issues fetching information from Sonos servers. But is this because of the new router or could it be that there are/have been intermittent issues at Sonos end this weekend? Details:I’ve been using a new Asus RT-AX59U router since yesterday 7.12.2024 1 pm UK time. Air Fairness, QoS, and Smart Connect are disabled.I set it up to use the same SSID and password as the old router. All 4 x Sonos One + Port connected at the time in the new app without issues. All are on 2.4 GHz, 20 MHz width. Sonos devices have reserved leases in the DHCP server. I have the app on Android, 2 x ipad, 1 iphone 14 pro.Problems started yesterday evening: Sonos Voice control reacts quickly to “hey Sonos, play” and “hey Sonos, stop” and works BUT commands that to me need information from the internet do not work: “hey Sonos, how’s the weather” or “hey Sonos, what’s playing” would return many seconds later along the lines of “I couldn’t get that information. Try again later.” or “The in

No sound on YouTube app only from Song Bravia TV. Other apps have no issues only YouTube. Tried to change to PCM but no avail. Thanks for your help 

Since Sonos has had all kinds of issues my SiriusXM drops or stops playing all the time and is very frustrating. I have tried deauthorizing the account. Even called SXM to have them create me a new account and nothing seems to help. Music will just stop playing and I can’t switch to a different XM channel to try and get it to play. It will just time out. Some times I can switch to a different service and then go back but that is hit & miss also. This past year of XM on Sonos has literally sucked. I can play XM no problem through the XM app on my phone. Anyone else experiencing this. My internet service is T-Mobile and I have heard the the cellular services can cause this but I have had this a long time and just this year when all the Sonos problems started happening so did this. Would love some help here. 

I don’t know if it’s just me but every time I use the App, which is every day, something doesn’t work like it should. I’m talking about basics like getting sound out of speakers/rooms selected and adjusting volume. What is the f’ing problem? It’s been 6 months since Sonos promised to fix it and it is still a horrible experience trying to get everything to work. I just want to be able to listen to music without worrying about out whether the sound will come out where I want it and at a volume I can control.Right at this moment I have music playing in three rooms and the only way to control volume is to physically walk to each speaker to make adjustments. In the App, the sliders don’t show volume levels and do not allow adjustments. WTF. I know I’m not alone when I say that wish I could get my thousands of dollars back that I have invested. This company has failed all of us loyal supporters. The sound is great but it’s no longer an enjoyable experience to engage with the App. The competi

Hi,I recently bought an LG Oled G4 and a Sonos Beam Gen2.Bar is connected trough hdmi earc port.When playing some hbo max content in dolby atmos, I only get Dolby Digital Plus 5.1 label in sonos app, but not Dolby Atmos.Also,I notice that I need to set the volumen around 40-50, it  iis lower than other entries.I am using the streaming apps in webOS, not third party devices.what I am doing wrong?

I have a Samsung TV with a HDMI-Earc port for my Sonos system. I have a Spectrum DVR box connected to the TV. My Sonos system is a Sonos ARC, a Sub Mini and 2-Era 100’s for surround sound.I am having 2 issues that happen from time to time, but not always. #1) Sometimes when I power up the DVR box and TV, normally there is a pause for the sound until the TV connects to the Sonos system and then the sound would come out of the Sonos system. Sometimes the sound is muted. And what I have been having to do is to unplug the HDMI from the Sonos Arc and plug it back in. Then the TV will recognize the system and all will be OK. #2 problem) While we are watching something we recorded on the Spectrum DVR box, after fast forwarding through the commercials, when you would play, there might be no sound. What we have been having to do for this problem is hit like pause, then play. Or back up a little and then forward. Stuff like that to get the sound to play again. I am not sure if these problems are

4 Sonos speakers throughout the house have worked perfectly two years. We use Alexa. Good connection. All speakers work Alexa responds I can look up anything I want and Alexa answers. On my music I ask Alexa to play an artist Alexa confirmsand she ends her sentence with “what would you like to hear next”. On my app I can see the song playing my sound bars the volumes everything but there’s no music coming out of my speakers. No matter what music I ask for, Alexa will confirm And then says “what would you like to hear next”

Hi,I’ve been fighting with this for the best part of 2 days now after upgrading my old Sonos system, replacing  a connect with a port and adding an ERA 100 and replacing S1 app with the new thing. I’ve always kept my music on a NAS drive so that I can share it more easily(I play in a band and we record our practice sessions and ideas) and so that it doesn’t take over system drives.My system consists of a Windows 10 computer, an android tablet, an iphone 15 and a macbook pro. After about ½ a day I finally managed to get Sonos to see the USB drive on my Macbook pro but there seems like no way that it will look at the NAS drive connected to the router.Is it even possible to still access a NAS drive? I’ve looked at all of the advice online that I can find but nothing seems to work :-(As an ex software designer/developer I often wonder whether companies do any testing at all before they release new software and firmware.Now from being rather fond of Sonos I’ve reached the stage where I wish

Compre un ERA 100  en junio 2024  no he logrado que reproduzca spotify,  sale que el dispositivo no esta en linea,  intento nuevamente y sale error 1.000 y no encuentro por ningún lado que significa esto  ni como solucionarlo.  Creo que mi platica la perdi comprando este dispositivo. 

I just installed two Era 100 speakers in my living room. How do I get both speakers to work at the same time?

When I first set up the Sonos ZP90, it successfully connected.But a few days later both Windows and Android apps couldn’t find my ZP90.An orange light blinks continually. It doesn’t turn to green.I tried to reset it several times but it didn’t work.

I have just updated my Sonos system from old S1 components to latest ERA3 etc - which sound great by the way - but I cannot get the new controller app to upload my music library from my Wondows PC - I had this function with the old S1 controller but I cannot get the library to opulate in the new updated app.  It says that the music library is beign shared but it remains empty. I have tried numerous means to do this by following info on this site but nothing is working. Very frustrating

I have Sonos since almost 10 years. Never a problem. Since the interface changed (with same smartphone-iPhone):can’t read my playlists. Jumping from a title to another without being able to read titles that actually can be read individually outside the playlist remote control of volumes and others very slow. Effectively lowering volume 5 -10 seconds after lowering it remotely. is anyone experiencing same?thanks

My play 5 gen2 won’t connect with WiFi or with Ethernet cable 

hi there, I recently purchased a Sonos Move 2. My friend is hosting a backyard party in 2 weeks. She has Sonos in the house but asked if she could borrow my Move 2 to provide music in the backyard. Is there an easy way to sync my Move 2 with her house speakers so they play together? Thank you.

When using AirPlay through the Tidal app, I’m able to connect to my non-AirPlay compatible speakers (Play:1, Connect, Sonos IKEA and Roam). Yet, when I AirPlay through the Sirius/XM app, I only see my compatible ERA 100 & Beam gen 2. 

Updated my Mac to Sequoia 15.0.  I have lost all music from my libraries. I re-added the path- no luck. Anyone experience this?

I am designing a whole new audio video solution for a basement remodel. If I add four Samsung tv’s with Arc Ultra sound bars, can I synch the sound on all sound bars?  Can I play the tv audio through a Sonos amp to my pool speakers?  Thanks. 

How can an audio system that sounds so great have the primary method to manage this system on a mobile app that NEVER works. My app will not:stay connected to my wifi that is never down remember any of the systems I set up remember any of the devices I set up can rarely FIND my devices I’ve had in my home for yearsIt has NEVER worked for any reasonable amount of time. Extremely frustrating. I really regret investing in so many Sonos devices.  smh

For several years I have had a pair of play:3s in one room and a pair of play:1s with a sub in another. I would like to connect a soundbar to my TV and add the pair of play:1s and the subwoofer. Which soundbar do you recommend, also taking into account the cost? Will there be any compatibility problems?Thanks!

Hey everybody, hope I can find some help for something that’s making me go insane.  I have my Sonos Beam (GEN 2 - v81.1-58210) connected to my LG TV via eARC. This same TV is used as my computer monitor, running Windows 11. I currently have my sound settings like this: It sounds great, works great, as long as there is sound running through Windows. However, whenever there’s a long enough idle, the next time any sound would be produced the Beam sounds like absolute constant loud garbage. Like TV and Radio static at full volume in a wood chipper. This will continue until I mute and unmute Windows.  It does NOT happen when I disable Atmos or use any of the bit/Hz options in Windows.  I couldn’t find much information about this except this post from a few years ago.It helped to understand why it might happen, but simply reseating or power cycling isn’t a fix and hasn’t worked for me, and the OP never came back to confirm if it did for them either.  So I’m making this post because I need he

I have been running a new Amp with my older Sonos 1s and 5 for a couple years now with no problems. But a couple weeks ago the touch controls stopped working on the Amp. Has anyone else had this problems with the Sonos S1 app?Everything else functions, just not the touch controls on the Amp.

Why is is still so hard to get connected to my speakers through the Sonos app? Doesn't recognise my speaks more often than not. Will they ever fix this problem and get back to the way things used to be! 

First of all: I am not a native speaker, so please excuse any strange or humble expression…. Some days ago an update to the MacOS Sonos controller app appeared. Guess what: Still no fix regarding “My own library” hosted on a local (Mac) server still using iTunes and not Apple music. While → any ← network related app can connect via → any ← network protocol Sonos still refuses to add the music library (error 913, wrong password / user, stopping adding the library and else). Even network rendering from 3D apps and video compression still work flawless, not to mention several “smart home devices” that work like a charm, too. I refuse to use a NAS because of being in need of that MacOS server hosted on an Intel Mac Mini.None of the following (modified for security reasons) connection types works: \\IP1.IP2.IP3.IP4\Media\iTunes\\itunes-server.a.well.known.router.device\Media\iTunes\\itunes-server\Media\iTunes\\itunes-server.local\Media\iTunes\\iTunes-Server._afpovertcp._tcp.local\Media\iTun