Fix & Optimize

With the new Sonos app, it is no longer possible to listen to music properly. The app takes two minutes to start up, it doesn't show any playlists, no favorites, doesn't connect properly, only responds after 10 seconds, it's really horrible. Shouldn't we consider a class action lawsuit against the company's headquarters in California?

When I start new Sonos app I get a message that it cannot connect with Network. After trying 3 times suddenly I have connection.This never happend for years with the old Sonos app.Somebody an idea what is wrong?

ABSOLUTELY HATING THIS LATEST UPDATE!!!!Don’t  like ANYTHING about it at all, its even so messy to look at too!  Can someone please tell me how I play or don't play music in different rooms?😬 

-- Sorry, this is posted in the wrong category, but the form would not let me select the right one, questions etc about the new app.  Read on.... ---A few weeks in, it is clear that the developers of the May update have little experience of using a local Music Library, and perhaps little interest in facilitating it. Many of the users who are active on this forum - particularly since 7 May - have years of experience with the app and strong opinions as to how they would like to interact with their Sonos systems through it.Although Sonos say they pay close attention to postings to the forum, it has to be impossible to keep up with the avalanche of comments and suggestions the "upgrade" unleashed and to collate them into a useable format for their programmers to use.I suggest that Sonos set up a Poll on the forum through which users can "vote" for the features which they would like to see in the promised July update. While such a Poll might not be in time for the July update it would at le

Will third party USB C to C cables such as AudioQuest Cinnamon work with the new Sonos Ace to listen to music through an iPhone 15 Pro Max?

Hi team,After 3 years of daily use my arc began popping today. I had to hard reset my TV and ever since the popping noise comes and goes.I’ve reset the arc and have not changed any settings on my Sony A90j. Any thoughts on potential solutions?

I can’t reset my sonos ray soundbar 

I got the same problem like everybody else after recent update can’t connect my music folder to sonos. After 2 ½ hrs on support phone nothing   I am bejond pi$$3d. They refered me to apple. Haha you screwed up the update you fix it and bring out a new update !!!!!!

I find all of this new Sonos app doom and gloom to be quite frankly ridiculous. Yes, I am a huge fanboy of Sonos-have been for 15+ years, yes I downloaded the new app, yes I have frustrations with it, yes I miss some of the previous features, yes I have some learning curve challenges, no I have not had any technical issues. Do you people actually think that Sonos said-let’s release a horrible update as they are on their verge of releasing one of their biggest launches (headphones)? Ridiculous. Have some patience and understanding. Let them work the problems and it will be better in the end. 

I am.using a Samsung fold 4.Since the app upgrade I can no longer select "Sign In"  .The app just jumps out .I have deleted it and restored it ,but still the same ....

So we have tons of Sonos speakers. I think the quality is outstanding! Love everything about them.The app (especially the new version) is terrible. It does not stay connected.It is very unresponsive.terrible display.It is not optimized for large font on the iPhone.Sonos- please make revisions to the app and quickly. I hate to see market share take a dive because of inferior software.  

I still can’t connect after the May 21st update.  It still says product not found.

I have two S1-compatible speakers in my home office. They are currently part of my S2-system. Downgrading products from S2 to S1 is currently not supported through the app, but does anyone have experience in doing a hard factory reset and adding the speakers in S1 as if it were new products?And maybe as a separate question: is it possible to remove components from your system in the new S2-app? I can't find that option.

There is plenty of feedback around the latest upgrade, which seemed to remove a lot of functionality that used to exist.  Safe to say it’s awful.  But, I won’t even harp on that any more.  However, the fact that it was released is a travesty.  I think that the best way to show unhappiness is to let the Apple (or Google) Store know that the app is terrible.  Perhaps influencing the Sonos rating there may have more of a hope of preventing this sort of nonsense moving forward.  Having existing users complain to Sonos directly seems to not really help, perhaps complaining in a forum where people might look if they want to users will change the culture that allowed this to happen. P.S.  Seriously Sonos, give the user the ability to also remove Sonos Radio.  Forcing that is just a constant annoyance as well.

I spent thousands of dollars on Sonos components and now you are “improving” them with an update that is so terrible. I listen mainly to my own music collection and I can’t find a way to do that now! What is this??????

Salut.Je ne pouvais plus ajouter ma propre musique dans la bibliothèque Sonos.Je suis sous Windows 10.Cliquer menu démarrer, dans “rechercher les programmes et fichiers” taper WMP NSS et sélectionner “voir plus de résultats”. Sur la page qui s’ouvre, cliquer droit sur votre fichier musique et sélectionner “accorder l’accès à” et valider “système hi-fi sans fil sonos”. retourner dans sonos, gérer bibliothèque et ajouter votre musique.pour mon cas, ça a fonctionné. Moderator Note - Translation by Google:Hi.I could no longer add my own music to the Sonos library.I'm on Windows 10.Click start menu, in “search for programs and files” type WMP NSS and select “see more results”. On the page that opens, right-click on your music file and select “grant access to” and validate “sonos wireless hi-fi system”. return to sonos, manage library and add your music.for my case, it worked.

I have just had my router replaced. Ending up having to factory reset my pair of Sonos Ones.Now I am trying to add them via the app.  Getting the message that it can’t ad them because they are not connected to my home wifi. How do I add them to my home wi fi?

Hi, Since yesterday I cannt select my favorite radiostation in the Sonos app (Q Music), other stations are working well (Sonos Roam). I have removed the app and re-installed and it still doesn't work. No change in network or otherwise. What can I do? 

Bonjour,Quand la minuterie de veille reviendra sur la nouvelle version de l application ?? Très ennuyeux de ne plus l avoir.… Moderator Edit: Google Translate- Good morning,When will the sleep timer return to the new version of the app?? Very annoying not to have it anymore....

Hello,I would like to know how to connect a Sonos Ray with an Epson PowerLite L260F projector. I tried an optical to RCA adapter, but it doesn't work. I appreciate your collaboration.

I just reinstalled Sonos Controller S2 on my Android cell phone using apkmirror.com It looks OK. All of my playlists, NAS access, radio stations appear to be intact.I used version Sonos 16.1 (arm64-v8a) (nodpi) (Android 8.0+) from March12, 2024

Sonos,I switched my complete system BOSE 900 Ultra to your product to Arc, 2 Era 300 and 2 Sub Gen3 knowing that you guys deliver a quality product but with this new update of your application, it sounds like BOSE deliver more quality and much better sound.  I see a lot of open discussion about the current issue and I don’t see any of your representative from your technical groups acknowledging that this is a problem and even in your known issue’s site the TruePlay is not even mentioned, just so you know not only TruePlay is not working even the toggle On/Off of Sub is also not working.  How come in your upper department or executive level be able to approve such a release of half-baked software.  You guys need to respond and address this issue.

Hello, I’m probably one of those who mostly haven’t been badly affected by the new app. Either this is because all my speakers are compliant with the S2 platform. However, - issuesIs the volume level indicator coming back at some point ? Why is my Ipad Pro 1st generation having great difficulty in getting my app info populated  quickly. ? Sometimes , it just seems to be “processing” with a blank screen.  I then close the app and try again.  Normally the 2nd or 3rd time it slowly populates the screen . Didn’t have this problem with the previous version of the app.  Re above, it’s a bit faster populating  on my Iphone 12 Pro Max.. I have access points all on Wifi 6e..

Does anyone know how to stop the Sonos app on my PC asking me to check and install software updates. On the Sonos program on the PC under there are four major heading - File, Edit, Manage and Help  (ie. nothing called settings). Under the Manage heading one of the two items I can click on is “check for updates” to which I’m responding Not know - which the application is ignoring. I’ve also tried turning off automatic updates from the Microsoft store but that doesn’t work either.  Any suggestions would be appreciated.   I’m trying to avoid having to update the app on the PC since I know I will lose access to my NAS.  I made the mistake of updating the App on my phone with the latest May 7 update and as a result have lost access to the NAS on my phone. 

HiThe new app’s icons are so large and not user friendly. Just comparing with the old app:The join and stop/pause buttons so large in the new app. It makes it virtually impossible to display a whole track name longer than 10 characters. I think these icons could be made smaller and rearranged to reduce the height of the card for each room. I’m not sure I need full volume sliders to control volume for a room I’m not in. Surely this could be replaced with a volume button which pops out a slider or something? Or users could change the selected room if they want to change the volume there.  The “Pause All” button has been removed. Can we get this added back please? The Alarms button has moved to settings and is requires navigating through about 2 menu options before reaching it. Could we move it back to the “Rooms” page please? I’m not sure why Alarms has been placed in Settings in the first place, as it’s not a setting, it’s a functionality/feature.  To exit the “Now Playing” view, you mu