Overdramatic Much? R-e-l-a-x!

Jeffery_35,

Since you have 15 years of experience and I have just purchased a pair of Move2 speakers and have been trying to make them work, reliably, I figure you may be a great guy to ask. 

I have had them since this past Friday, May 17th.  I want to run these speakers from my iPhone, using Bluetooth.

I let them connect to my home Wi-Fi, do their updates, after messing around for 45 minutes got them to work as a stereo pair.  They sounded great!

Turn everything off, come back and hour later, I can’t get them to work without a lot of messing around, then when they do start to work, I have no idea what I did to make it happened.

Do you have pearls of wisdom, for setting them up.  I am one of those that does not like their app, at all.  Rebooting will not fix all the issues I’ve come across.

Thank you,

Thecount45, (Bill)

I assume you are genuinely asking a question and not trying to gaslight. While I don’t have a Move 2, I do have a Move 1 and several Roams that I may be able to do some troubleshooting. I had an issue with my daughter’s Roam a few days ago that it disappeared from the app as she continously used Bluetooth/airplay and never the app. Personally I would do a hard reset and try to readd them on the system., check for updates and make sure they tun theough the app and then switch to BT. It worked for me and the Roam. Good luck. 

Thanks for the reply.

I spent more time on the web site and discovered that I cannot run Move 2 speakers in Stereo if I am not connected to the Wi-Fi.

So that issue is something I’ll have to work around, maybe relocating my router for now.

I really wish info like that was available through the app.

I am going to try and get both speakers on one Bluetooth device, my iPhone, to play music together, even though it won’t be stereo.

Thanks for the reply, Take Care.

I CAN NOT ADD NEW SPEAKERS TO MY SYSTEM. YES, THEY ARE OLDER. YES, THIS IS ALL CAPS.YES, THIS S**KS.

What speakers are you trying to add? As far as being older, are they S1 older or just not the latest and greatest? What’s happening? I had some Play 3s that were goving me trouble and I just had to reset it. Otherwise if you can plug it directly in to your router. That helps find it. 

Why do you think they released this app then?

Sonos One. There’s plenty of people out there adding older Sonos S2 equipment having issues.

This is a mess.

I also need help I have 1 Play1, 1 Play 3 and 2 play One’s and out of all of them only one Play One works.  All other need an update but non of them can actually finish an update. I can use all the help I can get.  I tried getting help via chat.  I tried calling 4 times with the estimated times over 140 minutes.  This is beyond unacceptable.  If their new software has bugs roll it back or at least give me a date when you will resolve the issue.  Nothing changed on my end, it all happened over one day period.  If anyone can help please do.  I tried connecting to wireless, wired, rebooting router, modem, resetting speakers, logging in and out of my account, using andrid, apple, windows device etc… everything I can find on the topic here and still nothing. 

If you want @Jeffrey_35 to help you, you might get his attention better if you @ him like I did here. 

THE FOOLS PREFER TO KEEP THIS UPDATE GARBAGE THAN GIVE REVERT BACK OPTION