Overdramatic Much? R-e-l-a-x!

I think this is the part where many people differ and why they are so frustrated. I also wouldn’t mind change in the UI or even missing some minor features, but the problem is many of us cannot play music out of our speakers after the update. It’s not only the app they have broken with this update. It’s optical connections, HDMI connections, LAN music collection connections, just read the posts here.

Jeffery_35

Congrats! On having no probs with your system.!  I think the amount of complaints and the fact several media outlets have picked up on this goes to show it's a disaster!

Im old enough to have bought my music on tape, then CDs. This has been added to my nas hard drive, took me months to work out how and to get to work properly!  It worked well up till update. As an android user I've lost all my album art and various problems that work sometimes and not others. I don't understand SMBv1 that Sonos claim they don't support! I am not knowing if it's the app or my equipment is at fault and Sonos have not helped by acknowledging users complaints. I am in limbo for months now not knowing how to fix my issues!

So please don't stoke the fire of real concerns of users by calling us ridiculous! One day you might be struggling yourself. 

@Jeffrey_35

As a customer that is now having issues with equipment, it’s very frustrating.  When I called, the customer service rep told me my sub was now broken and I could send it to sonos and get a 30% discount on a new one.  Really? My equipment seems to be bricked because of an OTA update you sent out and you want me to buy more equipment?  This was over a week after the update went out.  CSRs should be better informed.  I have gotten the sub to come out of the solid red light state, no thanks to Sonos.  I am off the ledge since I realize it’s not really bricked.  I know it will get fixed at some point, but the volume of people having equipment issues after the update is INSANELY high.  As evidence from their support wait times going up 3-4-5 times what they were before the release.  I waited a year to get a release from Sony to fix my TV.  I hope Sonos doesn’t take that long to fix the issues with this release.

Now that you have it in all caps I will agree with you….not!

FYI, that FAQ on the Move 2 product page states that 2 Moves can’t be stereo paired via bluetooth, only WiFi.  Things might have changed, but my understanding is that iPhones cannot send audio over bluetooth to 2 speakers at the same time.  The android OS does have this feature and is available on some instance of the OS.  My Samsung Galaxy can do it, for example, and I’ve done it with a pair of Roams.  I prefer to use a single Move though, for ease of use and letting autotrueplay do it’s thing.  I don’t have 2 Moves.

There are always a certain level of people reporting network related problems here.  I would think that at least some of these issues still are network related, and can be fixed with the usual network solutions.  But I don’t have any way of really know which problems are app related, other than the well known and reported issues, and which ones are just assumed to be app related but are not.

That’s not meant to blame people for not knowing whether their issue is app related or network related and fixable, just saying that this an additional chaos side effect of releasing an app that was not ready.

General question regarding my USB drives that house my Sonos Libraries no longer being supported after the update. In short, my Libraries don’t show up under Your Sources and when I try to play music directly from our iMac’s desktop controller, I’m “denied access.” The question is: if I move my Sonos Library to the internal hard drive of the iMac, would that solve the NADs issue?

Having been a sonos user for more than 10 years now I am so disappointed that I can not connect any of my speakers to the new app. I like the gentleman who started this thread had a few minor hiccups with the new app but basically my problems started when I received a new router. Now SONOS will tell you its a hub problem but that's not true. They advise you on their help page that the functionality to change to a new wifi is not available yet (every other device in my house was up and running on the new router in minutes) the solution they offer is to factory reset all the speakers and add them to your account on the new app. That solution does not work so I now have an app with no speakers connecting.

Jeffrey I hope you don't ever need to change your hub!! 

What would have been a better use of imagination would be to imagine what the user reaction would have been if they’d simply waited and implement all the features they say they are, rather than release it half-finished and generate a lot of bad press for themselves.

it really doesn’t take a creative genius to figure that out - even I managed it.

Hi Jeffery,

My entire Home Theater system is not working.  I did a factory reset of the speakers and still could not correct the issue.  Customer Support was useless after over 2 hours on the phone with them.  At the end they blamed my Verizon Wireless Home Internet and Router and said Verizon needs to change my router settings.  Not sure that is going to happen.  I paid well over $2000 - 7 years ago just for the Home Theater, along with other speakers I have throughout the house.  Basically I have over $2000 in paper weights right now.  Should I still R-E-L-A-X?

What is most distressing is the gas-lighting from the CEO!  I was a Project Manager in IT, systems are complicated, I get it.  Acknowledge the issues/problems, tell us when it will be fixed and we’ll move on.  UNTIL Sonos does that, I will not R-E-L-A-X!!!!