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Jeffrey_35
Jeffrey_35
Headliner III
May 20, 2024

Overdramatic Much? R-e-l-a-x!

  • May 20, 2024
  • 22 replies
  • 551 views

I find all of this new Sonos app doom and gloom to be quite frankly ridiculous. Yes, I am a huge fanboy of Sonos-have been for 15+ years, yes I downloaded the new app, yes I have frustrations with it, yes I miss some of the previous features, yes I have some learning curve challenges, no I have not had any technical issues. Do you people actually think that Sonos said-let’s release a horrible update as they are on their verge of releasing one of their biggest launches (headphones)? Ridiculous. Have some patience and understanding. Let them work the problems and it will be better in the end. 

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    jgatie
    jgatie
    May 24, 2024

      Acknowledge the issues/problems, tell us when it will be fixed and we’ll move on.  UNTIL Sonos does that, I will not R-E-L-A-X!!!!

     

    List of fixes and estimated timeline here:

     

    Unfortunately, the pitchforks and torches mob is posting at a rate that the forum can’t catch up with, and Sonos apparently doesn’t sticky anything anymore, so important threads like above are soon forced off the page. 

    sigh
    sigh
    Prodigy II
    May 24, 2024

      Acknowledge the issues/problems, tell us when it will be fixed and we’ll move on.  UNTIL Sonos does that, I will not R-E-L-A-X!!!!

     

    List of fixes and estimated timeline here:

     

    Unfortunately, the pitchforks and torches mob is posting at a rate that the forum can’t catch up with, and Sonos apparently doesn’t sticky anything anymore, so important threads like above are soon forced off the page. 

    Unfortunately that was only released too late after the app was released, after it had all started going wrong when users found things didn’t work.

    The company knew existing features were missing but kept quiet leading up to the release, while marketing the release as all your current feature and more. Are you really surprised people are unhappy?

    The most laughable thing listed being it was considered sensible to release and have no way to change WiFi settings on devices sold as WiFi speakers… you really couldn’t make it up and expect anyone to think it would be a serious idea. As for the fix dates… until they actually get delivered they are hopes. Software delivery dates shift all the time, it’s the nature of the business, even more so when the apps need to run the gauntlet of Google/Apple App Store submission and approval processes.

    For better or worse, social media/forums give people the ability to react immediately. Conversely, with some companies it is also the only way to raise any sort of objection or weight of feeling.

    Sonos have made their position and view as a company clear with statements from their CEO and the senior staff wheeled into the AMA. As a user I will make appropriate choices on where I spend my money given their handling of the mess of a roll out and the senior team and companies views.

    You would hope someone who had seen first hand how quickly Blackberries fortunes changed might have a better understanding of how not to handling things, unfortunately it seems not. 

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