Fix & Optimize

Okay, so I bought an Arc and gen3 sub about 2 years ago, primarily as for movies tv etc. Always been happy with it until I recently switched to iPhone from Android.no matter what I try, my iPhone will not airplay to the arc directly from Apple Music or YouTube music. It shows the arc in the airplay list but attempting to connect gives a “cannot connect to arc” error.i can play audio from both apps when used within the Sonos app but let’s be honest, the UI blows so not ideal.i can also airplay to my tv and play through the arc since it’s my tvs primary audio setup.i have an old Sonos one in the office at work and that streams audio great via airplay, yet I spent a bomb on the arc and sub and can’t even get a connection on my iPhone. Tried resetting everything, even the router but no bueno.

I have a very odd situation that recently developed.  When I make a request via Alexia on Sonos to a Spotify play list, it will sometimes connect and sometimes it will not (i.e., nothing happens). If I ask for my previous playlist, it will consistently connect, and then I can then connect to a new playlist request upon a second Alexa request.Any suggestions?

I got a couple albums recorded in Atmos but no luck when trying them through app's music library nor  plugging to my projector's USB the hdd that holds this media. It always send it downgraded to my arc ultra and eras 300 in stereo pcm.Is there an Android media player or any other workaround that will let me enjoy this music at their full encoding with my sonos system?Thanks community.

bonjour,impossible de lire Apple Music, que ce soit sur sonos ARC ultra ou Beam gen1 un depuis ce matin j’ai tout essayé déconnecter reconnecter puis déconnecté le compte Apple Music, le reconnecter. je suis à jour iOS et appli sonos.ces bugs récurrents sonos deviennent lassants à la longue .. obliger de lire la musique en AirPlay donc en mode dégradé… adieu le dolby atmos notamment si quelqu’un a une solution ?d’avance merci Moderator Edit - Translation by Google:Hello,I've been unable to play Apple Music on either the Sonos ARC Ultra or Beam Gen1 since this morning.I've tried everything: disconnecting, reconnecting, then disconnecting the Apple Music account, and then reconnecting it. I'm up to date with iOS and the Sonos app.These recurring Sonos bugs are becoming annoying after a while… I have to play music via AirPlay, so in degraded mode... goodbye to Dolby Atmos in particular.Does anyone have a solution?Thanks in advance.

Hi, I have new Mac Book and trying to set up Sonos. Installed the app but there is no sign of “manage” to allow me to add music folders etc., I’m new to Mac and tried searching, googling etc., but am stuck. I have read other interesting articles about how to get my folders working once I can find “manage”, at least I think I have.

I often listen to jazz playlists and the music plays with sudden stops and starts again few seconds later.It’s very annoying.Irene Lepicard 

Looking to add a SubMini to my current Playbar and Paly1 setup on my tv. Will the SubMini connect? I do not see the Playbar listed only the Beam. Thx!

I have recently bought a Poject Carbon Sonos truntable to pair with two 300’s.These work perfectly through wifi, bluetooth, etc, but when connected to the turntabale, either through line or a port the sound output is intermittent, the stereo dropping between the two speakers.It is unlistenable.Suggestions, please. Is it a turntable issue?

Sonos has marked this issue as “resolved” but it’s not. I stream radio with Apple music every day though my Sonos Beam and inevitably I start experiencing drops in the stream. Meanwhile on my portable sonos speaker I never experience this drop no matter where I put it in the house. Yet another unresolved glitch by Sonos that people are begging them to resolve.

Hello, I installed my Sonos Beam soundbar and paired it with two Sonos One SL speakers. They work well together. The Beam soundbar is connected to the HDMI Arc port. Unfortunately, when I turn on my TV, my system doesn't always connect automatically to the TV and the sound comes directly from the TV. I have to go through the app each time and reconfigure the TV in the system options. TV: Philips UHD 50PUS7906/12 Is this issue known and is there a solution?Thanks in advance.  

Bonjour,Pourquoi n’a-t-on pas accès à la configuration TRUEPLAY de la Sonos Beam Gen 2 quand on ne dispose pas d’un appareil Apple ?!On doit acheter un iphone ou un ipad pour utiliser sa Sonos Beam Gen 2 !!!!C’est aberrant !Merci pour vos réponses.Rodinet

This issue still exists.Anyone else? Or proposed solutions? 

The second speaker for my move isn’t showing as connected. Got a new router and finally after multiple hours got the move connected. Any suggestions. thanks for the help 

The volume keeps turning down, and my amp keeps flashing, red and white lights

I have multiple rooms ( & a hall ) each with 4 speakers ( & subs ), I have fully embraced Sonos throughout our home, yet I am constantly frustrated with having to group 2 stereo pairs so I can play in a room. It constantly fails, all I want is for them to remain fully paired and appear as one set, neither one volume so I don’t have to keep wondering why the sound isn’t right and then to findbrhat I’m only playing out of 2 of 4 speakers. I could have done this in my old none Sonos based house with no problems.inreally want Sonos to work and. This feels like a minor software issue, please make it possible or tell me how to if it’s already possible.

Hi.  I updated my Sonos desktop app from version 16.6 to 16.7 yesterday and then tried to update my local music library since I had added some new songs but now I get this error message:This message doesn’t make sense because my music files haven’t moved and I was able to index my library under version 16.6 a few days ago without any problems.  I tried updating my content on the mobile app too; I didn’t get an error message but the new songs were not added.Any ideas or do I just need to wait until the next update for this new bug to be fixed?  (Troubleshooting this app after each update is really getting tiresome.)Thanks.

Hi Sonos Community, I am trying to connect a USB hard drive to my router which I have loaded with songs from my computer and play through Sonos using the app. Some time ago this worked fine by the following: Manage - Music Library Settings, using a path as - //192.(IP Address...)/Name of Drive but this errors out when I progress further. It seems to be since upgrading to Windows 11 or possibly because the Sonos app has changed? I have also read that SMB security settings need to be set back to v1, which I believe I have done.Could anyone tell me if they have successfully enabled connecting a hard drive to their router on their Sonos set up and how they have achieved this, and if I need to correct the path or settings to make this work?

Why does TunIn and even the New Tunin not work for local stations when you use Sonos Voice.I have tried everything for voice commands and it still won’t play local stations. Even tried the radio station frequency. 

I'm running the latest SONOS app and have Amazon Music connected.  It will search and play music without issue, but it will not allow me to access any Podcasts.  Is there a fix or workaround?  I'm also a weirdo and not in the apple ecosystem, still rocking my andtoid based Samsung S21 Ultra.TIA,Brian

I just bought an Era 100 Sonos and I set it up and I am using Spotify on it but I really want to listen to Radio 4 and BBC Sounds. The instructions are to open the Sonos app - fine and go to Settings fine and then go to Services and Voice - not find because my app doesn’t have this. I searched through all the radio channels and searched for BBC Sounds and it says it has nothing. I just don’t know what I need to do. 

So I have a Sonos amp (Fully updated) and I’m trying to connect my Forza 10 inch outdoor sub using Nobsound G2 PRO TPA3255 Hi-Fi 300W sub amplifier. The subwoofer wires are connected to the red and black audio out. I then used a single RCA to RCA and connected that to sub out on the Nobsound and plugged it directly into the Sonos amp labeled Sub I still have no sound.  The only way to get the sub to power up is to splice the wires to my sonance left speaker or sonance right speaker.  I know there was a thread on this before but I can’t continue that conversation. Any help or ideas would be greatly appreciated!

I have a 10+ hear old Play 1 using the S1 system. I am considering purchasing an Era 100 for a stereo setup with voice control.Can I expect that setup to work resonable well or is it a bad idea?

I am running approximately 14 devices using iPhones, iPads and two separate Mac computers.   Everything iOS works fine but suddenly both controllers on OSX will not recognize the system.  I have deleted a reinstalled the OSX apps, reset Modem and Wifi Routers.  I have checked the firewall settings and there have been no changes to the system, just stopped working and no help. I’ve been on the help line for 30 minutes with someone who seems to know less than me and I’ve been a user for 15 years.  All the iOS devices continue to work, really frustrating that I can select and run the system from Spotify better than using the Sonos app.   Roon endpoints will be my next stop.  Anyone with something other than start over?

Hi all,I took the plunge 2 months ago and upgraded from Arc, Sub Gen 3 & 2xOne to Ultra, dual sub with Sub Gen 4 & 3, 2 x Era 300's. Absolutely loved it.In the last 48 hours though, I noticed Sub Gen 3 had dropped off and showed as 'Not Connected' in the app. I could not get it back into this set up or any other set up, seemed bricked but white status light still steady.I performed multiple hard resets on all the speakers (was not hitchless as both subs decided to not reveal the pin via NFC when setting back up, which definitely did work before) and even moved the problem sub away from the router (was extremely close before).Still had issues and ultimately resulted in the same result. I then reset the router and performed all of the above again. Still no joy.24 hours later, the sub 3 appeared as Connected so I went ahead and added back to the Arc Ultra. Even performed Trueplay (auto not advanced), was good for about 15 minutes and then it dropped off again, unable to rejoin.I'v

I set up the Sub Mini with an Era 100 stereo pair. However, the Sub Mini does not play audio when using the Sonos app to stream Spotify.  Does this simple setup require something else?