Fix & Optimize

I have been a Sonos user for over 10 years, and it seems like the web app just keeps getting worse. Who designed this? It’s seems to have been designed by people who don’t ever use the service. I like to have Sonos music playing in my house all day, and it is easiest to use my MacBook for this. But this requires using Sonos web, and the website app is horribly designed. Navigation is tedious, requiring far too many clicks to get anywhere. For example, to select a new playlist from the My List function I have to close all current windows and go back to My Services/My mix. This is just an example; there are many other problems with the design of the web app.Another issue is that the system keeps dropping the multiple speakers I have set up, requiring me to reselect them whenever I open the app.It seems as though Sonos is just interested in selling products and not investing in good app design/functionality.Very frustrating after spending hundreds of dollars on 3 Sonos speakers.

Hi All, My system:  Beam (gen 1), and 2x Symfonisk bookshelves as surrounds.TL;DR:  You might be able to use SonosNet to connect your Surrounds back to your system, if nothing else is working. I’ve been having a heap of issues connecting my Symfonisk bookshelves back into my living room system after a change of wireless router.  It’s honestly caused me a lot of stress, and cost me a lot of time… so I want to post this to maybe save at least one person the same pain.I went through the recommended factory reset route on every speaker in my system (multiple times), but the Symfonisks would always disappear from the system as soon as the Sonos app had completed its work.  Sometimes I got a message like “Your speaker has been added, but may not appear in the System tab[...]”, but power-cycling the speakers didn’t work.  If on the rare occasion they did not disappear at this point, they would appear as ‘unregistered’, and then disappear as soon as the app tried to register and update them.  

I’ve had issues when adding songs to my Amazon playlist and the Sonos app would not update with the added songs.  After reading multiple posts in this community I found a workaround that seemed to solve the issue for me.These are the steps I used after adding songs to my Amazon playlists:In the Amazon app select Home, select top left (user), go to settings, scroll down to ‘refresh my music’.  Takes a few minutes to complete the refresh. In the Sonos app select your speaker, go to the queue (bottom left) and clear the queue using the trash can. Once the Sonos queue is clear add your Amazon playlist and it should recognize the updated songs.  At least it did for me.  There still seems to be a 300 song limit for Amazon playlists.

Hi,I just subscribed to deezer and set it up with sonos voice controlIt works fine to listen to a specific title, an album, or a public playlist but I can’t listen to my playlists (it says “the content canno’t be found”)I tried everything including updating my sonos one, delete and reinstall deezer and even reseting my sonos and it still don’t work. Has anyone have a solution ?

I have several Sonos ZP120 circa 2006.  Is it possible to set them up to be a dumb amp? My thought would be to use a newer Sonos PORT RCA outpout that would feed into the ZP120.   Im cool with setting the ZP120’s up using the S1 app, but then simply Set-it and forget it and uninstall the app.   what I dont know, and looking for advise from the comminuty, is;-  Can the ZP120, if never touched fall back and stay at the Line-in input setting?- Is the Sonos PORT RCA output varabile? ie: If the ZP120 volume is permenatly set to say, 90%, would the varabile RCA outbout from the PORT be akin to a volume control. There by adjusting the room volume from the S2 app?- does the ZP120 have a sleep, and//or auto wake from the RCA input.  id hate to add to the global warming by having them amplfy hiss and dead air. ;-) ive got 2 Listening Zones with 2 and 4 in-celing speakers respectvily. The zone with 4 speakers cannot handel the power of a newer Sonos AMP @ 4 Oms ( I think).  I use the zones vary r

Holy ****, over a year and this app is still a massive piece of ****. Updated the software manually (auto update was on) and some speakers just vanished.  Moderator Note: Modified in accordance with the Community Code of Conduct.

​@NullReference Sonos Alexa is also not working for me in UK (non Beta), I assume as per:https://status.sonos.com/ 

Hello, Im trying to connect mutlple system like below screenshot,TV Room : Arc UltraMedia Room : Era 300 + Subi use to connect both system like this to watch Movies, but its not working anymorethe app shows its both enabled, but i cant hear any audio from Media Roomnote: i can able to play audio in Media Room seperate via AirPlay,so i guess its not speaker issue  anyone had this issue ? any idea how to solve it?

Hi, I recently upgraded to an Era 100 from a Sonos One as I only have wifi via my mobile network provider. I managed to set up the Era 100 via traditional wifi elsewhere but when I connect at home using only bluetooth and playback through my Apple devices and macOS/iOS/Apple Music/Spotify, I keep getting constant dropouts which you’ll appreciate can be very annoying mid song. Does anyone know of a fix or am I out of luck and need fixed wifi only? Many thanks in advance!

I had a playbar when I turned it up and down it just flashed on the playbar and no tv symbols, but the arc ultra seems to when turning up and down shows the plus and minus on the screen, it’s only on there briefly before disappearing but i don’t want to see when turning up or down the tv, settings in my Samsung don’t seem to help clear it any thoughts please 

As anyone who uses Google Assistant routines on Sonos knows, it was quite a while ago that Google started saying “Sorry, I don’t understand” to any action in a routine that attempts to speak a verbal output on a Sonos speaker. The bug came and went a few times, and then settled in permanently with no acknowledgement from Sonos or Google.I experimented a bit to see if there was any workaround, such as playing a standard sound effect (unfortunately Google doesn’t have any built in sound effects) or playing a pre-recorded audio file with the response (that works, but media volume is muted as long as the routine is running, so the audio isn’t very audible).If all you want is a simple verbal acknowledgement to know that the routine ran, you can add actions in the routine to increase volume and then decrease volume by the same amount. That results in Google saying “Ok” or “Got it”, and it does work on Sonos speakers.

I have a Samsung 49NU7500, connected to a Youviewbox, a blu-ray player and my Sonos Beam.Ok, so my 10yo Youview box was nearing its end of life, so i purchase a brand new one.Today, i set up the new box, by basically swapping the wires at the back of the 2 Youview boxes over.Set up was straight forward as expected.However, i can only control the sound with the Sonos app now, whereas i could use the Youview remote to do this previously.Any idea how to remedy this ?Any help gratefully received...1st post, so be kind :)

I'm using Yousee Musik as my only source of music on Sonos. It works smoothly for a day or maybe two, then it stops working. It won't play any songs. Sometimes search work sometimes I doesn't. If I go and reauthorize in settings then it works again.I can schedule any favorite song or playlist via Home Assistant, so it's seems like it is not the Sonos System that is the problem. It's only the new fantastic app that is loosing connectivity. Being a long time software engineer myself, it looks like someone is not good at handling `refresh tokens` as it seems to be a problem every time I haven't used the app for a while. Are anyone still experiencing the same problem as me?

Hi everyone, I have three separate Sonos setups—one at home, one at work, and one I installed for my parents.I registereed each system under a different email account.Whenever I switch locations, I have to log in and out of each account.Has anyone consolidated multiple Sonos systems under a single email account? Does it work smoothly, or does it create registration issues?If I moved to them all on one email account, would this mean I won’t get prompted to log in each time?Or does it start confusing the systems?I’d love to hear how others manage multiple setups efficiently. Thanks in advance!

Hi, I recently purchased Arc Ultra, 2x Era 100 & Sub 4 to produce cinematic sound throughout the living room. The TV (Panasonic TX50CX802B) unfortunatly is old but has Arc input which is the current method of setup, but only outputs stereo. Without purchasing a new TV with Dolby Vision / Atmos, is there any way I can extend my experience and get awesome sound with my latest sonos purchases?I have been suggested purchasing a media player (Amason Fire Cube Gen3) as it has a HDMI input and output, could that work?Any suggestions welcome apart from buying a new TV which will cost me same as the whole of the new Sonos Kit, agreed there are cheap brand TV, but i do not prefer buying it and lose out on the screen quality.  Thanks 

I’ve had my Sonos Roam 1 since release, when taking it on holiday it has always connected to BT easily by holding the button for a couple of seconds until the ding, then the light goes blue. I’ve just got back from holiday and found that this no longer works, I hear the ding but then it just carries on flashing white. I’ve just been testing it at home and found that it does eventually connect to BT when no wifi is found, but it took 3-4 minutes after pressing the button before the light turned blue.Can anyone advise what to do to fix this? I has the latest firmware installed. Switching to BT when wifi is connected is instant

Current Problems:Recently Played, whenever local library music played, CAN NOT click and play again!!! It shows not available and grey. Online Streaming services like Apple Music, Tidal, Spotify is obviously lower sound volume, than local Library. It's been over years! (Using Sonos AMP, Arc and Era300s) No Live Activity, No Control Center, No Widgets and No iOS dynamic Island control!! This is been over years missing features. 3rd party app can even do better than Sonos official. No Apple TV tvOS / Android TV app, not allow users to control or display the music album cover in large display. It’s not good for consumers to enjoy the music playing.

I have an old Pioneer that is plugged into the Sonos Connect Amp. The sound is that of one that needs a preamp. The speakers are Kenwood floor speakers.  I bought this thinking it would be an amplifier. Sadly, not. When I bought it, the guy threw in a Sonos Connect Receiver and a Connect Bridge.  

Has anyone received an update on the Metallic/Robotic/Tinny sound from the Beam 2 (and other sound bars) under vocals? I see this issue has been widely reported for years - initially blamed on HDMI signals from certain TV brands - but users have experienced it across many models, including Samsung, LG, and Sony. Suggested “fixes” include buying surrounds to mask the problem, turning the treble way down, or using an optical cable instead of HDMI (which defeats the purpose of Atmos), but none of these actually resolve it. Despite acknowledging the problem in community threads for years, Sonos continues to tell people to contact support and send sound samples/diagnostics for analysis. If they already recognize the issue, why keep pushing for more samples for years? I wish I’d found these threads before buying.

I'm on the beta program and in the UK. I asked Alexa to play BBC Radio 4 this morning and it said it couldn't. I asked Sonos Voice instead and it said the same. An Alexa device has no problem.I tried on various Sonos devices and got the same response. I rebooted my Move 2 and it still couldn’t play. I opened the Sonos (beta) app and it asked to be updated and took me to the downloads page, but there is no new app to download. I tried reinstalling the existing version and it still insists on being updated. 

When I use the sleep timer a new bug seems to have been introduced. When the timer ends the music or podcast fades out as expected, but then you get a second or so of music again before the sound stops. Anyone else experiencing this?

Good day everyone, I'm having trouble playing content from different music platforms on one my sonos one sl. When pairing it with another speaker, it'll play the content. When trying to start it on that particular speaker, it'll say can't play content, something went wrong. It says in the app under the name of that speaker no content.The speaker and app are up to date.Any ideas what the problem is?Thank you.Phil

The play 5 gen 1 sees the temporary Sonos network but will not connect to it 

Newly added 2 speakers to my system and moved from s1 to I think 2. Music won’t pause, listening to Spotify content using Sonos app. Set up was a nightmare with multiple speakers taking many attempts to connect to my house group but all done now. How Spotify get away with this awful app I don’t know. I thought I was continuing to buy a premium product, sadly full of bugs.. any ideas how to get pause working on the app?

I have a Port, and in the Line-In settings the Source Name is ‘Turntable’, when I select the Line-in in another room, it doesn't display the Source Name, it just displays ‘Audio Component’. Should it display the name that is configured in the Port Settings? eg, HiFi is the Port, when I select the Line-In in the Lounge, it displays ‘Audio Component’