Fix & Optimize

Using the Sonos/Tidal music service on an iPhone. An artist’s radio will not play properly. So I tried using the Sonos/Tidal service on my PC. Used play to choose play now. The artist’s radio plays fine. Then I saved the Queue as a Sonos playlist. And gave it a name. Now It shows up as a Sonos Playlist on my PC without opening Tidal.  As well, the playlist shows up in the Sonos app on my iPhone as a Sonos  Favourite. Without opening Tidal. Plays fine. This is great because I like having a number of playlists on tap depending upon the mood. It is easy to remove a playlist and add a new ones.  

Well the CEO posted this, I believe before July:July and August:Improving the stability when adding new products Implementing Music Library configuration, browse, search, and playI still have not seen an update that fixes the Music Library omission and today is September 9th. I have found a work around with an Android music app that I can connect to TV/ARC that is hardwired. However, it is not ideal and SONOS loses the connection when my phone goes into sleep mode. Also, in order to connect the other speakers in the house (all WiFI connections), I have to go to the TV speakers, add the speakers I want to listen to and turn off the volume to the ARC connected speakers.It sure would be nice to get an update from SONOS staff as to when or when not to expect an update. This has been going on since May. What a way treat your loyal customers. I have a total of 11 SONOS speakers, that includes a Bass connected to the ARC.  

So I become a proud owner of Beam Gen2, Sub Gen3, and two Symphonisk bookshelfs Gen1…….And this is my first post here.I spent whole day trying to maake it work. Just to make it clear I am an network engineer….. It definitelly is clunky….So my network setup is:3x Cisco CBW 240ac access points1x Huawei HG8145V5 router1x Cisco c3750 switchSonos:2x Bookshelfs connected over wifi1x Beam Gen2 connected over wifi1x Sub Gen3 connected over ethernetStory:Right after breakfest I full of enthusiasm started configuration with adding beam (wireless) to my new Sonos household, it worked somehow, opened the app an it is a mess honestly :D, but after few moments music was playing and I tried to add sub, an the disapointment began….. I simply could not make it work, sub was added but i could not connect it to room to my beam, and every try it broke beam and whole the app. Tried it multiple times, it said something like successfull few times, but after that sub is not connected…. So I tried adding books

Hi guys,I have no idea how to fix my problem.I use Sonos voice control to play/pause/change my music and control the volume.I have 3x Era 100: 1 in the living room (ground floor), 1 in the kitchen (ground floor), and 1 in the bathroom (upstairs, besides my children’s rooms).Sometimes, I ask Sonos to play music e.g. only in the kitchen. For a weird reason, Sonos has decided that it will answer my vocal commands on the speaker that is upstairs.For another weird reason, Sonos has also decided that it will answer me super loudly on this speaker.This leads to very uncomfortable moments, where I am in the kitchen and ask for some music and Sonos yells from the bathroom upstairs (“SORRY, I CAN’T FIND THAT”, or “SURE!”, or “HERE IS NORAH JONES FROM SPOTIFY”), which is very displeasing as it sometimes wakes up my young children.Thank you!TL;DR: I use Sonos voice control mainly in the kitchen. However, Sonos sometimes "answers" me super loudly on a speaker that is far away (in the bathroom), som

I’ve mostly made my peace now with the new app, and I like a lot of it.  That said, my main issue remaining is the lack of responsiveness on the main volume slider when on the main app page (ie. single slider at bottom).  I don’t have huge hands, so it’s not like I’m a giant trying to use it … but even so, it’s the only slider of any app I can think of that I can never get to move immediately, without finding that exact sweet spot.  Feel like an easy fix would be a slightly wider (ie. height) sizing, so it is easy to grab and move.Cheers!

Thoughts?After the S2 controller release my entire system quit working. Many customer service call later I just decided to wait until the S1 downgrade was release. My system has been idle ever since, I downgraded most of my equipment yesterday (Play 3, Play 5, Playbase, Amp, and Move). What wouldn’t downgrade was my sub (gen 3) and my one SL. There’s no way the S2 app is getting anywhere near my system.Should I attempt to sell the sub and One SL? Or hold onto them for some magical S3 controller in the future that will make everything play nice? Also, all these ran together on the original controller, why won’t they now? Any ideas?

I’ve been in Europe for three months. I come back home to the US and my entire system does not work. What the heck is happened to Sonos? Each individual room works, but I can’t play music in the whole house and I can’t connect my portable speakers to play the TV when we’re in the pool. I’ve invested like $10,000 in the system and it’s completely unworkable  

Hi everyone,I have an old Sonos Connect which I would like to link up to some decent Mordaunt Short speakers. Which amplifier (happy to buy used off eBay) would you recommend? Or is there another way to get the speakers hooked up?Many thanks in advance!

Fairly new to the Sonos App, but I can't view any of the playlist tracks or 'All Access Playlist' tracks? While I realize that the 'free' version of Amazon Music is now on a shuffle basis, I can't even search for an artist or song, everything shows up as a station. Even when clicking on my playlists I can't view the songs in them. Just shows as a station for whatever playlist? Maybe I'm just missing something simple, but it seems like a disconnect between Sonos and Amazon. I can view all these things in the Amazon Music app, and play whatever I want from my All Access Playlist. If I try and play that playlist via Sonos, it just randomly picks a spot and plays songs from it. 

Find the Trello board here: https://trello.com/b/4T9rbg8thttps://www.theverge.com/2024/8/29/24231766/sonos-trello-board-fix-busted-app

Hi,I hope you can help me reset my Sonos Connect.After applying power with the pause button depressed, then releasing the pause button after about 15 seconds:the led flashes white/orange forever the led does not transition to green. the network port (cable connected) flashes so the switch and network is working.I have tried other combinations many times without success.Any ideas please?  ThanksRich

Another Saturday where I’ve wasted at least 15 minutes messing with music. At least most of my dinner guest understand that Sonos is no longer reliable.Why has no one been fired? This is worse than the government… breaks stuff and takes forever to fix it...

when I select a playlist, e.g. Yacht Rock, the app simply rolls through the various artists without stopping on any one artist rendering the playlist unplayable. Has anyone else had this experience? Did you find a solution?

Just watching TV in the living room and my Sonos One decides to scream at me in full volume. Chicken man saying something like, 'To get the Sonos app.............' What's going on now 🤷‍♂️

Love the Amp hooked up to my Paradigm towers and TV in 5.1 Also using Tidal music awesome sound with the MQA👌👌

Hate the update and so do all of my customers. Been a strong supporter of SONOS and push their product but the update is horrible. Customers hate how difficult it is to use. It’s also glitchy and isn’t as fluid as it use to be. It never knows what product it’s connected to and changes on its own. Not to mention the update also seems to have created an issue with devices AirPlaying to them. This was a step backwards. Needs to be resolved ASAP. Trying to watch football now and the audio keeps cutting out while apple tv is air playing to play 5. Never an issue before update. FIX IT!!!

We invested heavily in Sonos for our home - and frankly spoke highly of it to others. I have used your competitor C4 previously and wasn’t thrilled with its performance and found Sonos to be way more user friendly. Since the release this spring, we have no functioning system - and have contacted Sonos support to no help.  Basically we are being told we need to upgrade our network and all amps that was brand new in 2018!!? That’s insane. And you’re loosing business now to future customers who will not buy your products again because we don’t trust you won’t do this again? You need to earn back your customers by offering them a solution rather than just telling them to upgrade all their components again. Brutal - if Sonos is reading this hopefully, you’ll do something to right this wrong so customers can trust your brand.  

  I paid over 18k to have this system installed.  I have tried all your suggestions. They don’t work.   The Boost which costs $188.00cdn doesn’t work with your updated app, so I have 30ft of ethernet cable running from two controllers as well as the sub.  Music drops all the time, volume controls are erratic and hijack the playbar, turns on the TV and all speakers engage, at one point the volume was on warp volume, took 2 hours to fix.   Everyday I spend at least 15-20 minutes sorting our the system.  Rebooting, unplugging, restarting, signing in, signing out. It takes Sonos over 10 days to respond to email, 55m on hold to get help. If I want to purchase more equipment (have to be nuts), call is answered immediatlu.   Now all I want to know is who is the competition so I can rip all of this worthless equipment out and start over.   Your CEO should be canned and anyone that worked on this update.  I am not expecting any response or help as your past performance speaks volumes (maybe not

Ich habe eine playbar an einem LG TV. Bei manchen Filmen, aus Netflix etc. habe ich bei manchen Szenen ein starkes rauschen und knistern. Das ist so störend, dass wir den Film ausmachen. Das ist nur beim streamen und nur bei manchen Filmen. Was kann man tun?

I have a Sonos Play 5 Second Generation, well, I have two actually.I have downloaded the Sonos app, the plain black one, S2 I believe, but these speakers won’t connect or work with it. They worked fine on the grey S1 app, but I now have YouTube Music and the S1 app does not support it so I’ve trashed the S1 app from my iPHone and have S2, plain black icon, app now. But they won’t connect.I’ve unplugged one of Play 5 Second Gen speakers and held button on back while booting it up until I get orange flashing light and gone through the app to connect, nothing, it fails. So I tried it again with Ethernet connected to my rougher and Play 5 and that worked, but as soon as I disconnect the Ethernet cable it all goes tits up and the app wants me to set up new system from scratch again. WTF is going on?  

I received an email from Sonos apologizing for releasing a bad app so I decided not to upgrade but then Sonos forced the upgrade and rendered a large investment of 10 Sonos speakers useless.   How is this possible that Sonos was aware they had an issue that was corrupting systems and they then forced updates to wnumsure that no one is spared the agony.  The stupidity of this management team is mind boggling. I can’t imagine any current Sonos user will ever buy a Sonos product again. I know I will not.

When did Sonos go from a great idea/product to such a crap product? Speakers are great but the system sucks…so disappointing.  Friends who have Sonos all say the same thing…can’t connect and when you do it’s intermittent.

I have an iMac running Sonoma 14.6.1 I have tried all the options listed on all the pages but my music library still will not show anything.When i finally get it to attach it show “No selections are available”. When i run the “Update music Library” function it only runs for 10 or 20 seconds, I have hundreds of folders in the Music folder.This has been going on for weeks now and I’m a little bit peeved that I cannot use my speakers for my music.Anybody got any ideas about getting these useless bricks to work again???? 

I still have problems with login in to the sonos app, because its asking for the system owner. But what do I do?  Is this still a problem.?  I have two systems in two different countries???What do i do

New version available for Android: 80.07.05. No release notes yet. Installing now.