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RDC380
Contributor I
November 2, 2022

Sonos Connect - cannot factory reset (flashing orange-white, never green)

  • November 2, 2022
  • 62 replies
  • 21515 views

Hi,

I hope you can help me reset my Sonos Connect.

After applying power with the pause button depressed, then releasing the pause button after about 15 seconds:

  • the led flashes white/orange forever
  • the led does not transition to green.
  • the network port (cable connected) flashes so the switch and network is working.

I have tried other combinations many times without success.

Any ideas please?  

Thanks

Rich

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62 replies

Show previous replies
Johannes_4
Lyricist II
July 1, 2024

Hey Johannes,

 

it looks like, SONOS has fixed the broken file on the Server. Both are now equal and it should work again, if you reset the SONOS connect. Please use a ethernet cable while you reset the device.

 

Best regards,

kRieSi

Thank you very much for your quick feedback! Unfortunately, my connect still flashes white/orange after the reset and does not turn green. I had seen it on the router under the designation 9f24dec8-d6fc-4373-93d3-8b10d54d751a and it had also received an ip. The connect is connected directly to the switch, so it may be defective after all.

CeBeKa
Lyricist I
September 8, 2024

Hallo,

Ich habe versehentlich die die s2 app auf das Handy von meinem Mann geladen. Damit ich den Connect weiterhin verwenden kann, muss ich jetzt die speaker wieder auf s1 downgraden. Bricht allerdings das downgraden immer ab - mit und ohne Internetkabel. Habe die schwere Befürchtung,  dass das von sonos so gewollt ist, damit Sie mir einen neuen Connect verkaufen können mit 30%für 350,-- Euro ! Grrrr

Hat jemand eine Lösung für mich?

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