Avid Contributor I

Question

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

Forum|Forum|2 years ago
May 9, 2024
165 replies
9912 views

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms? I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

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G

Grumpy of Grump Street

Lyricist I

I agree

No Help from support

Bot is useless

cannot speak to anyone

Works from my Windows Laptop, but not iPhone or iPad.

Put this right….or is it built in obsolescence to make us buy new speakers?

U

user234567

Lyricist I

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms? I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

Absolutely worst app upgrade ever. Thousands of dollars in upgrading to a Sonos sound system seem to have gone down the drain! DO NOT UPGRADE!

M

Mike Sells

Contributor I

New app has made my music library unusable. What were you thinking, Sonos. Self sabotage or what?

Ken_Griffiths

New app has made my music library unusable. What were you thinking, Sonos. Self sabotage or what?

Maybe check the type of sharing protocol the library uses. It needs to be SMB v2 or higher. If using a Windows PC for the share (just as an example) then this link explains what needs to be done. I assume it’s a similar thing for MAC OS and usually on a NAS, that supports the various protocol versions, it’s often a case of selecting the higher version of SMBv2+ from a drop-down list.

If using a http or SMB v1 shared library you just need to switch it - you may need to re-index the library too using the Sonos Desktop Controller App which can be downloaded here (if you perhaps do not have it already).

https://support.sonos.com/en-us/downloads

Hope that helps and that you can manage to get your local library back up and running in the new App.

I

ICC

Trending Lyricist I

This new app is an absolute piece of garbage! No point mentioning all of the bugs, they’ve been mentioned above. Everyone please let Sonos know what a sh**** move this was!!!!

Moderator Note: Modified in accordance with the Community Code of Conduct.

D

davide1981

Lyricist I

The latest IoS Sonos app is pure nightmare and brings users to stop using their beloved app.

How dare you Sonos to send out an App Update that from one moment to the other prevents users from some of their principal use cases.

With the new app I cannot anymore:

play single songs from my music library and add them to the queue
I cannot create any playlists from songs from my music library
I cannot find the playlist that I have created in Sonos app and were saved in the app
I cannot play all songs contained in one folder of my music library

This app update makes no sense, it killed overnight all the main use cases why I use and like so much the Sonos app. Why did you do this??? Why?

It’s hard to believe it’s not intentional, because someone must have reviewed it before releasing it to the customer base.

I've exactly the same issues... Have you found a way to play all songs contained in a folder?

S

samoth

Lyricist I

This morning I discovered that the latest update on my Android phone has ruined my SONOS system. I use SONOS for 2 things - BBC Radio and HiFi quality music from my music library. I do not want voice control, nor any streaming service such as Spotify.

I now cannot see my music library - SONOS, what are you playing at? Please reissue the old app so we can choose which we want.

Fortunately one of my devices (Amazon tablet) has not updated, but I'll be stuck if it does.

The local library folders are available in the new App, including the Web App? Ensure its setup as an SMBv2 or higher share over the LAN. Screenshot attached showing it’s available to both.

No local libraries for me. They are gone. all I get is “Recently Played’ (which contains a list of three songs from my local library), “Your Services” (which only seems to include only streaming services) and “Sonos Favorites” (which again contains only web streaming services). How do I get access to my local library back? All the app lets me do is add more streaming services.

Ken_Griffiths

The local library folders are available in the new App, including the Web App? Ensure its setup as an SMBv2 or higher share over the LAN. Screenshot attached showing it’s available to both.

No local libraries for me. They are gone. all I get is “Recently Played’ (which contains a list of three songs from my local library), “Your Services” (which only seems to include only streaming services) and “Sonos Favorites” (which again contains only web streaming services). How do I get access to my local library back? All the app lets me do is add more streaming services.

What device are you using to share your local library folders/tracks?

S

samoth

Lyricist I

Macbook Pro and two iPhones. All three did connect to my local library with the old version, now only the MBP does.

Ken_Griffiths

Macbook Pro and two iPhones. All three did connect to my local library with the old version, now only the MBP does.

I mean’t what device is the library shared from? NAS/MAC/PC? …I don’t know how to switch the library share protocol using the MAC OS, but if you are using that for the share, it’s probably something similar to the steps needed for Windows (perhaps?) and those steps are outlined here…

https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/adding%2Da%2Dwindows%2Dsmb%2Dshare%2Dstep%2Dby%2Dstep%2D6892060

You probably need to check online how to setup an SMBv2 share.

If using a NAS box instead, then it’s often a quick setting change in the NAS configuration pages to switch the share to SMBv2 (or higher).

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