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Avid Contributor I
May 9, 2024
Question

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

  • May 9, 2024
  • 165 replies
  • 9912 views

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

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165 replies

Lyricist I
May 16, 2024

Came on here to check I wasn’t going mad. Updated the app and now can’t play through the speakers unless I go direct from Spotify. Can’t disconnect speakers either...can’t do anything. Appalling ‘upgrade’. Quite how the tech bros allowed this release is beyond me. 
 

Sort it out Sonos. 

Lyricist II
May 16, 2024

The programming team of this app does not have a full understanding of the SONOS user base, and there’s no way they thoroughly tested this mess of an app.

Like many here, I use streaming services, and a local library of FLAC files on a Windows server.  All my SONOS devices are hardwired ethernet for speed and dependability.  I only had a few minor issues until this worthless app.  I’ve been a SONOS user since 2006.

  1. This app will not connect to my library server.  The old SONOS app on devices not updated still works fine.  The letters on the right side of the server album/artist menu, when it worked for a few seconds, are now gone.  Now your only options are to manually scroll through 1000’s of albums or artists.
  2. It takes a while to fully open on my iphones or ipads, sometimes losing the connection to the SONOS system.  My phones and iPads are no more than 2 years old.  It’s trying to load way too many items on the home screen to process in a reasonable amount of time.  Useless fluff chosen over performance.
  3. The queue is just a useless blank box, cannot be added to, modified, or any other queue related function like the last list of streamed items.

The only real solution to this is to put the old gold S2 app back on the download sites so at least we can use our systems.

Lyricist I
May 16, 2024

I didn’t even know new app was out. Already updated on my phone.
It’s a total cluster F. 
playlists? Issues with speaker selections? 
im just gonna stop typing because im do frustrated and pissed right now. 
This absolutely sucks!!!!!😵‍💫

Enthusiast I
May 17, 2024

Have tried all the available third party apps for iOS and the clear winner is SonoPhone.

Will be using that until Sonos get their act together or I move on to a different system. This update has ruined my whole experience and I am so angry - leaving poor (accurate) reviews wherever I can...

Agree, Ive tolerated the increasing obsession with selling new product and forced obsolescence on old stuff that still works fine, but this is really pushing it .. do they really believe we are a captive market ripe to be exploited?

Lyricist I
May 17, 2024

Its terrible.

Clearly an attempt to push SONOS MUSIC and make it harder to find my SiriusXM and Local FLAC files on NAS.

Its the total opposite of user friendly.  Hard to find playlists.  Playlists with my FLAC files looks empty.  Artwork for FLAC files rarely loads.  its a disaster.

Lyricist III
May 17, 2024

I just did the upgrade and now the app doesn’t work at all as it’s telling me that it cannot access the network. But in the iOS settings, the network is clearly turned on. This new app upgrade sucks.

When I called for support, they told me it would be 80 minutes until I could talk to someone.

When I called for support, they told me it would be 80 minutes until I could talk to someone.

 

Sonos get your **** together.

I have the exact same problem. Cannot access the network. I am using my speakers as doorstops now.

Lyricist III
May 17, 2024

FIX THE APP UPGRADE! FFS!

Lyricist III
May 17, 2024

The recent Sonos iOS app upgrade has left us frustrated and disconnected. Many report the app failing to connect to our systems, rendering it essentially useless. This glaring flaw not only disrupts our user experience but also undermines the core functionality of Sonos products.

The inability to connect to our audio devices tarnishes Sonos's reputation for reliability and convenience. Urgent attention is imperative to rectify these issues, we the users demand a swift resolution.

Sonos must prioritize restoring this basic functionality to ensure we can enjoy our audio systems without interruption. Right now my entire system is nothing more than expensive paperweights and door stops. Finally an 80 minute wait for telephone help is an insult. Get your *hi* tofether.

Lyricist II
May 17, 2024

New app is appalling. Selecting and displaying single speakers in different rooms is not functioning properly eg music playing on living room speaker yet bedroom speaker is selected with the tick. Apply a new speaker to move the music to a different room and the track resets to the beginning. Interface with Apple Music seems like a step backwards too. Seriously Sonos should not have pushed an upgrade with so many bugs to be ironed out. 

Ken_Griffiths
May 17, 2024

New app is appalling. Selecting and displaying single speakers in different rooms is not functioning properly eg music playing on living room speaker yet bedroom speaker is selected with the tick. Apply a new speaker to move the music to a different room and the track resets to the beginning. Interface with Apple Music seems like a step backwards too. Seriously Sonos should not have pushed an upgrade with so many bugs to be ironed out. 

Is that whilst using the ‘grouped rooms’ screen in the new App, as shown here (attached)? Only it seems to be working okay here for grouping/ungrouping our speakers/rooms.