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Avid Contributor I
May 9, 2024
Question

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

  • May 9, 2024
  • 165 replies
  • 9912 views

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

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165 replies

Lyricist III
May 17, 2024

New app is appalling. Selecting and displaying single speakers in different rooms is not functioning properly eg music playing on living room speaker yet bedroom speaker is selected with the tick. Apply a new speaker to move the music to a different room and the track resets to the beginning. Interface with Apple Music seems like a step backwards too. Seriously Sonos should not have pushed an upgrade with so many bugs to be ironed out. 

Is that whilst using the ‘grouped rooms’ screen in the new App, as shown here (attached)? Only it seems to be working okay here for grouping/ungrouping our speakers/rooms.

 

You’re lucky!! I cannot even connect!

Lyricist II
May 17, 2024

@Ken_Griffiths 

Problem for me is the following:

  • playing a track in two rooms (lounge and study) - all working fine (Beyoncé in example below)
  • then decide to change the music - press play on new track (honey Dijon in example below) from Apple Music interface in Sonos App
  • The Lounge and Study continue playing and new music default starts on Bedroom speaker when it has not been selected. It default starts on bedroom and leaves other speakers running with original track
  • perjaps it’s new settings and functionality I’m not aware of but is happening all the time when I change music - I just want to swap music playing in the speakers I’m already using. 

 

Ken_Griffiths
May 18, 2024

You’re lucky!! I cannot even connect!

Dunno then? …FWIW, I’m not using SonosNet here and our family & friends have had no issues connecting to their Sonos devices at their Homes too since the App update  - although some are complaining about the missing ‘widely-mentioned’ features and find the App slow in places, but no issues with their speakers being connected/working AFAIK.

I guess some routers/networks may not be compatible aswell then, or ‘perhaps’ there’s some SSDP multicast device discovery issues across your LAN subnet… I personally didn’t think that much changed recently in terms of the device firmware/software, just a (‘remote’) controller app update for the most part, I thought🤔?

Lyricist II
May 18, 2024

@Ken_Griffiths

Problem for me is the following:

  • playing a track in two rooms (lounge and study) - all working fine (Beyoncé in example below)
  • then decide to change the music - press play on new track (honey Dijon in example below) from Apple Music interface in Sonos App
  • The Lounge and Study continue playing and new music default starts on Bedroom speaker when it has not been selected. It default starts on bedroom and leaves other speakers running with original track
  • perjaps it’s new settings and functionality I’m not aware of but is happening all the time when I change music - I just want to swap music playing in the speakers I’m already using. 
    - and when selecting new speakers it takes the existing music back to the start of the track 

 

 

And one extra thing - when I change 

Lyricist II
May 18, 2024

@Ken_Griffiths

Problem for me is the following:

  • playing a track in two rooms (lounge and study) - all working fine (Beyoncé in example below)
  • then decide to change the music - press play on new track (honey Dijon in example below) from Apple Music interface in Sonos App
  • The Lounge and Study continue playing and new music default starts on Bedroom speaker when it has not been selected. It default starts on bedroom and leaves other speakers running with original track
  • perjaps it’s new settings and functionality I’m not aware of but is happening all the time when I change music - I just want to swap music playing in the speakers I’m already using. 
    - and when selecting new speakers it takes the existing music back to the start of the track 

 

 

 

Ken_Griffiths
May 18, 2024

@Ken_Griffiths

Problem for me is the following:

  • playing a track in two rooms (lounge and study) - all working fine (Beyoncé in example below)
  • then decide to change the music - press play on new track (honey Dijon in example below) from Apple Music interface in Sonos App
  • The Lounge and Study continue playing and new music default starts on Bedroom speaker when it has not been selected. It default starts on bedroom and leaves other speakers running with original track
  • perjaps it’s new settings and functionality I’m not aware of but is happening all the time when I change music - I just want to swap music playing in the speakers I’m already using.

 

Just to clarify, are you looking just to switch the playing audio on ‘lounge’ & ‘study’ to play just on the ’bedroom’?

If so, do these steps perhaps work…

  1. Play music on ‘lounge’ & ‘study’.
  2. Goto ‘grouped rooms’ screen and add ‘bedroom’ and select Apply.
  3. Return to group rooms and deselect ‘lounge’ & ‘study’ and select Apply.
Lyricist II
May 18, 2024

No. The issue is that I’m playing audio in the lounge and study. I want to replace that audio with a different track. When I start playing the new track the old track keeps playing on lounge and study AND the new track starts playing in the bedroom when I have not selected or grouped that speaker. Previously selecting a new track would interrupt playing music and play thru those speakers. Have found an “interrupt queue “ selection when selecting track but it does not change the behaviour. Very strange. Hopefully a glitch that can be fixed with software update.. 

Ken_Griffiths
May 18, 2024

I can’t say I’ve come across the issue @Syd_Elan - Any music I choose to play, just always plays to the room ‘in focus’ at the top of the (slide up) ‘room picker’ … the room that’s showing in the mini-player at the foot of the screen in the App.

Lyricist II
May 18, 2024

Thanks Ken. Hopefully it’s a software glitch. 

Ken_Griffiths
May 18, 2024

Not sure if this may help here too @Syd_Elan, but…

The selected room (or group) at the top of the slide-up ‘room picker’ is the group co-ordinator for any audio playback you select - You can select another room/group from the slide-up list of rooms to bring it to the top (in focus) and then any music playback you start after that selection, will then play on that ‘other’ room, or group, instead.

Whilst the slide up ‘room picker’ screen is fully open you can control the playback on any room/group and goto each of their ‘now playing’ screens and/or access the ‘grouped room’ screens for each ‘co-ordinated’ group.