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Robert_164
Avid Contributor I
May 9, 2024
Question

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

  • May 9, 2024
  • 165 replies
  • 9912 views

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

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    165 replies

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    Philip Allcock
    Lyricist III
    May 18, 2024

     

    The local library folders are available in the new App, including the Web App? Ensure its setup as an SMBv2 or higher share over the LAN. Screenshot attached showing it’s available to both.

    I’ve rolled back to 16.1 and there I’m staying. Not up to me to rejig my library because they’ve broken it without announcement or helpful error message (I just get “something went wrong” when I try to access my library).  Phone will see/play the current track/album but not the library, which to me suggests the issue is with the library management not the library folders.

    Ken_Griffiths
    Ken_Griffiths
    May 18, 2024

     

    The local library folders are available in the new App, including the Web App? Ensure its setup as an SMBv2 or higher share over the LAN. Screenshot attached showing it’s available to both.

    I’ve rolled back to 16.1 and there I’m staying. Not up to me to rejig my library because they’ve broken it without announcement or helpful error message (I just get “something went wrong” when I try to access my library).  Phone will see/play the current track/album but not the library, which to me suggests the issue is with the library management not the library folders.

    I’m not here to placate your feelings here, but just to say it wasn’t without announcement there were messages in the S2 App, emails to users and it was widely discussed here in the community too.

    I’m just attaching one example screenshot from the S2 App. I do understand that you’re upset though and I can only suggest you contact Sonos direct and discuss it with them.

     

    Philip Allcock
    Lyricist III
    May 18, 2024

    Uh-huh. Except I don't believe my problem is ability to connect to the library because it plays the current album. The problem is the Sonos app.

    As for contacting Sonos, I still haven't recovered from the BS they tried to feed me last time my library suddenly stopped working.

    Ken_Griffiths
    Ken_Griffiths
    May 18, 2024

    Uh-huh. Except I don't believe my problem is ability to connect to the library because it plays the current album. The problem is the Sonos app.

    As for contacting Sonos, I still haven't recovered from the BS they tried to feed me last time my library suddenly stopped working.

    Ah okay. Hope it gets sorted for you at some point.👍

    Olirics
    Lyricist I
    May 18, 2024

    This update is a nightmare . I lost my music library now it won’t connect . No service all weekend as tech support is shut 

    super annoyed with Sonos 

    TuneBox
    TuneBox
    Lyricist I
    May 19, 2024

    New Sonos App update… despite many attempts, cannot broadcast the same music in other rooms … error message says cannot connect

     

    Edward M.
      Ken_Griffiths
      Ken_Griffiths
      May 19, 2024

      New Sonos App update… despite many attempts, cannot broadcast the same music in other rooms … error message says cannot connect

       

      It’s working okay here on my setup. I’m running all on WiFi - perhaps try a reboot of the local network annd devices and see if that will resolve the matter. It might just be an IP address conflict, perhaps?

      Djvdb
      Lyricist I
      May 19, 2024

      The apps keeps crashing. Cant update my play:3. I cant do anything with the app it keeps getting stuck and crashes. Sonos products are useless now. When will they fix this?

      Ken_Griffiths
      Ken_Griffiths
      May 19, 2024

      The apps keeps crashing. Cant update my play:3. I cant do anything with the app it keeps getting stuck and crashes. Sonos products are useless now. When will they fix this?

      I haven’t had issues with the new Sonos App crashing, but I did once (a long time ago) have an issue with the older S1 App doing a similar thing and it turned out to be a ‘corrupt’ install - I removed the App and rebooted the controller (iPad) and reinstalled it and it worked fine after that, so maybe that’s worth you trying with the new `Sonos App (if not tried already, that is). I find the new App a little slow in places, but I’m not seeing it crash.

      JesseV4629
      Contributor I
      May 20, 2024

      Sonos must not even read these comments.

       

      I uninstalled the update and went back to version 16.1 of the app.

       

      For Android

      Uninstall the Sonos App then download and install version 16.1 from APKMirror

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