Enthusiast I

Answered

Spotify artist search not working

288 replies
16817 views

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

M

MTank

Contributor I

Can confirm that, at least for me on v1, enclosing the search term in double quotes fixes Spotify search. It works for both single name artists like "sting" and multiple like "tony Allen". It also doesn't seem to impact any of the other services search.

For anyone coming to this thread now. Above is a work-around.

Yes can confirm this “fixed” it

Great! I’ve had this issue for a month now and it’s been driving me nuts. This tip worked :)

Now, I need to figure out why we can’t upgrade software directly from sonos mac app anymore. Have to go through IOS and then manually download the MAC OS S2 app afterwards.

Let’s GO Sonos...So much buggy shit that you are turning into Adobe 😂

J

Jim Memo

Lyricist II

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

It’s a bug, learned this a week ago from tech support. Or you can call is an “un-requested feature”.

J

Jim Memo

Lyricist II

App needs a major overhaul, been looking at the same GUI for 10 years now.

Airgetlam

All desktop (windows/Mac) controllers are in maintenance mode only now.

Bruce

E

ElSmurfo

Lyricist I

Also happening over here in Australia. From what I've read in the last couple of pages Spotify implemented a fix, then withdrew the fix, presumably to fix the fix.

It's a complicated world out there, trying to mesh all this smart * together and have it all communicate seamlessly.

I'll wait patiently for Spotify to fix the fix..

Let me know if we need any diagnostics?

I moved from a private account to family account, and only my original account still worked on artist search. Now none of our accounts do. I can only use the s1 controller as some of my products don't communicate with s2

The "artist" search will have to do for now.

Sonos still worth every penny, even the older gear is great.. a fix will come... 🤞

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

P

Per-t

Lyricist I

Same problem in Denmark. Thank’s for sharing workaround with quotes - it was so frustrating not being able to search an artist. Tried re-adding app and rebooting Sonos without success.

K

Kos

Enthusiast II

Gosh... quotation marks.... 😊

As I mentioned to Sonos before, I don't understand why Sonos NEVER communicates with me directly about problems. It would be so easy to communicate through the app’s message interface, rather than always using it for ads. They could say: 'Dear Sonos user, we've discovered that the artist search is not working properly when using Spotify in the Sonos app. For now, please use a workaround: include quotation marks around the artist name. We are actively working on a solution and apologize for the inconvenience.'

Instead, whenever there are problems, Sonos users are forced to search on Google and locate some thread—like this one. It would be SO easy for Sonos to provide this basic PROACTIVE customer service.

Kos

K

KarlRichter

Lyricist I

Sadly, the “work around” doesn't work for artists that already have double quotes in the name. Its impossible to search for "Weird Al" Yankovic! And I'm sure he would take this personally!

D

Davidinho

Lyricist I

Dear Sonos staff,

I have the same problem, I'm using S1.

Would you confirm that the problem is acknowledged and being solved?

Thank you

W

Wade w

Lyricist I

Hi @conor

Thanks for reporting! We have been unable to reproduce this issue, but have only tested from within Europe which could easily be a factor.

If removing your Spotify account from Sonos and adding it back again does not help, I recommend you get in touch with our technical support team who, if unable to fix it, will at least be able to flag it for investigation after going through some basic troubleshooting steps.

Remove a music service account from Sonos

Add a music service to Sonos

I hope this helps.

I removed and re-added spotify from my system, but this error persists.

seach by song album playlist return Spotify results. Searching by artist returns result for other devices but not for Spotify.

Show more replies

Sign up

Login to the community