Spotify artist search not working

Artist search not working on Mac desktop S2 app (v15.6).   Started about a month ago.   Artist search does work on iPhone app.

Given this is primary functionality not sure at all why @Sonos is not pushing a fix to the front of the backlog.   When I chatted with tech support they told me “this is a known issue and we are working on it”.   

What's the deal @Sonos?    Your Mac desktop S2 controller is not working under a primary use case.  Pls provide some answers.    thanks,   

Been 2-3 weeks now, terrible service and support, Sonos is sinking.

Same problem with S1 controllers on Android and Windows  Reinstalling Android S1 controller app made no difference.

Same problem here. Finland.

Luckily the Spotify app works and connects directly to speakers. Better search options and better app overall. If third party apps work better than OEM… fill in the rest.

The Sonos app has even some weird search options in Japanese(?) at the far end the search bar.

I bought my first Sonos product about 15 years ago and the software has always had issues every now and then. Also updates and fixes are sloooow.

Maybe they decide to roll out new versions again so we have to upgrade all hardware to support ”Better than ever before: Sonos S3”… that will be the end of my long and expensive sandbox games together with Sonos.

This problem continues. Why stay with Sonos when you can now get very good speakers that connect directly to Spotify and you can search for artists. Come on Sonos sort this issue before you start losing customers 

I had this same problem (can’t search artists via spotify) a month or so ago which is when a lot of these issues were being reported. Our problem resolved itself a couple weeks ago, but now we’re having it again across all devices. Followed all recommended fixes to no avail. Sonos, what’s going on? (S1 / OS / iOS)

Reply below…

Adding my reply to this thread in the hopes it elevates the issue with Sonos and leads to a resolution. If the issue is on Spotify’s side, then Sonos has a responsibility to their customers to work jointly with Spotify to resolve as soon as possible. Sonos, please provide some feedback to us so we know you’re listening. Thank you.

Same as everyone else, sonos search is not linking artists on spotify … I didn’t read every single comment above, but I’ll note (maybe repeat) another problem with searches on SONOS:

While SOME spotify findings appear in album and song search, the results are abbreviated. Obviously SONOS knows this, as they recently (sometime in the last few months) added a “More >” option to the app, which means SONOS chose to slim down the search song and album results to a few findings.

Whatever the intent of the change to the SONOS app, the result is that the SONOS app now obstructs customers from using Spotify in a customary manner.

Looks like a conscious decision to me.

I wonder if there is a class action attorney on this thread?

Same boat here.  Upgraded to 15.7 Build 74043312 on my Windows PC this morning and now I am unable to search Spotify artists via PC.  I can search albums and songs just fine. 

Artist search is working on the Android app so this seems unique to the desktop version.