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Enthusiast I
July 6, 2023
Answered

Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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Corry P
Corry PAnswer
Sonos Staff
August 29, 2023

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

288 replies

Lyricist I
August 26, 2023

I have been having the same issue for  the last month or so.  I think there is a broader problem with the Spotify interface:  I can do an artist search in the (Android) Spotify app, and play selections on Spotify zones.  However, I can’t manage the queue from either Spotify or Sonos apps.  If I establish a playlist, for example, by selecting an album in the Spotify app, and start playing it in a Sonos zone, then part way through the album, decide I want to listen to something else, then select another album, Spotify/Sonos will only play the first cut, then revert to the previous play list.  I don’t see any way to clear the queue in either app, so I can go to something else.  Furthermore, in a multi-zone system, I have to go into the Sonos app to setup a zone group before I can connect to the zone group from the Spotify app.  What a kluge!  Just fix the thing!

Lyricist II
August 26, 2023

Upgraded to S2, v15.7 Build 74043312 on my Mac laptop.   Artist search not working.    Search for Albums, Songs, Playlist all work.

 

@Sonos Product Manager for Search (I am guessing you are reading this thread)…..are you able to re-produce this BUG?   Need me to shoot you a Loom to demo the problem?   There are hundreds here asking for your help.    What can we do to help you fix this BUG?

 

thanks 

 

Contributor I
August 26, 2023

I've been having this issue for a month.  Finally frustrated enough to search.  Still frustrated, but using double quotes and typing the whole artist name, e.g. “Taylor Swift” works.  Seems case insensitve, too.  I wish Sonos would be proactive on this.

Lyricist II
August 26, 2023

@drittman ...I tried your double quotes work-around.   That worked.  Thanks much.    Agree, would be great if Sonos helped a bit more.

Lyricist II
August 26, 2023

The double quotes works for me too! You have to type the full name. Great fix- thanks

Lyricist I
August 27, 2023

The double quotes thing works for me on Spotify, too, thanks, although overall behavior is still inconsistent. For example, if I type ‘rolling’ (not including the single quotes) in the search (S1), it finds Rolling Stones content in my Music Library, in Pandora, and in Plex, but nothing from Spotify.  If I type “the rolling stones” in the search, it finds Rolling Stones content in Pandora, Plex, and Spotify, but not in my Music Library. Music Library search doesn’t seem to like the double quotes at all.

Lyricist I
August 27, 2023

Same problem. it does not seem this will be resolved, I am going to scrap my Sonos speakers and look elsewhere

Lyricist I
August 27, 2023

I’m having this too. Sonos 1, both PC and mobile apps faulty. Re installed and re authorised but no joy. In the UK.

Airgetlam
August 27, 2023

Both PC and mobile apps, because the ‘work’ is done on Spotify’s servers, and the data is fed back to Sonos for display. 

Bruce
Lyricist I
August 27, 2023

I’m having the same issue on my PC, spotify search not providing any results. The search works fine in the Sonos app on my android phone, so it’s not a spotify issue. I came to this thread hoping for a fix….