Spotify artist search not working

288 replies
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Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

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Patrick Videll

Lyricist I

The double quotes works for me too! You have to type the full name. Great fix- thanks

On a Macbook. Double quotes around an artist name along did not work. However, putting an artist in quotes & pressing enter key did work.

Odd tidbit...a straight search for R.E.M. worked just fine.

At least there is a work around...

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Peter Sohn

Lyricist I

I am also having this search problem … it is shocking to see how widespread this seems to be and how Sonos is unable to respond. The Double Quotes workaround is really not practical … it requires entering the entire Artist name every time

Like a number of other long time faithful Sonos customers, this might drive me to alternative solutions

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CHAUSTRALIA

Lyricist I

Alas I am having same problem - using Sonos and then searching thru Spotify gives nil result for artists or albums etc - Unless you can help/reach out Sonos I think time to abandon you/Sonos. Very disappointing after such an investment and supporting you over the years.

106rallye

Please (also) send a complaint to Spotify.

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Dcgman#1

Headliner I

“Yes the double quotation “” is a fix, but a temporary fix. We need a permanent fix. It’s annoying to put “_” everytime I want to search in Spotify. And believe me I’m not going to throw away my Sonos investment because of stupid Spotify.

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CheerUpCharlie

Lyricist II

+1 for same issue with Spotify not returning search results.

I am running S1 Controller on both iOS and macOS, and the issue happens on both. I am able to get Spotify search results with the “[search_term]” trick on both mobile and desktop. This started last week, had never seen this until then, but glad I stumbled on this thread.

As of today, August 28, the issue seems to either be resolved or temporarily fixed, and I am able to search for artist names — without using quotations — and get results in the S1 Controller in both iOS and MacOS. Fingers crossed that it’s a permanent fix!

Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein