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conor
Enthusiast I
July 6, 2023
Answered

Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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    Corry P
    Corry PAnswer
    Sonos Staff
    August 29, 2023

    Hi @conor et al

    We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Keith1888
    Lyricist II
    August 23, 2023

    Is there nobody from Sonos that can reply to this issue?   Clearly this impacting a huge number of customers.  

    IJN
    Renowned Enthusiast I
    August 23, 2023

    Same issue - S1 controller on iPhone and MAC does not return Spotify search by artist results; reset controller and reauthorised Spotify accounts.  No resolution.  Search by Album title, song etc work fine… only just noticed in last day...

    memark
    Lyricist I
    August 23, 2023

    Can confirm that, at least for me on v1, enclosing the search term in double quotes fixes Spotify search. It works for both single name artists like "sting" and multiple like "tony Allen". It also doesn't seem to impact any of the other services search.

    For anyone coming to this thread now. Above is a work-around.

      aantelope
      Lyricist II
      August 23, 2023

      New app and FW updates this morning; no change to the search issue. System generally seems to have slowed a bit too - any service other than Sonos Radio is slow to respond to search queries.

      Feffe79
      Lyricist I
      August 23, 2023

      I am having this exact problem still. Live in Sweden. Only when searching in the artist category in the sonos app. Same problem in both versions of apps.

       

      Any solution?

      Opotis
      Lyricist III
      August 23, 2023

      Hi this is happening in Scotland as well. Been a problem for a few weeks and no artists searches showing any Spotify results. Weirdly if you search for an album it come up. This is using S1 app. 

      Another good reason to bin evil streaming services like Spotify!! (Mostly due to a small number of companies taking all the profits from a digital networking set up rather than fairly sharing with the artists who make the creative music). I’m sure this will be replaced by a fair solution in the long term future and Spotify will be a past history and die a death. It deserves to. 

      Most of my files are on a NAS & high quality so rarely need to use it. However Incredible that this is unsolved a month later 

       

       

      GSinge65
      Contributor I
      August 24, 2023

      @Corry P - Same issue using my Sonos 1. Spoke to customer service which provided a work around( using Spotify to play through connected devices) , but no indication as when this glitch would be resolved. Have tried reinstalling Sonos and Spotify accounts, re-authorising Spotify but to no use. I’m based in Scotland and will echo previous comments that it a long time to have been unresolved.

      User745904
      Contributor I
      August 24, 2023

      I am experiencing same issue. Has Sonos been in touch with Spotify to try and resolve this annoying issue?

      Peter
      JustinP.McCarthy
      Contributor I
      August 24, 2023

      Same issue here, in U.S.A., S1 PC controller 11.10.1. No results in Spotify artist search. The workaround works for me.

      Angelizer
      Lyricist I
      August 24, 2023

      Can confirm that, at least for me on v1, enclosing the search term in double quotes fixes Spotify search. It works for both single name artists like "sting" and multiple like "tony Allen". It also doesn't seem to impact any of the other services search.

      For anyone coming to this thread now. Above is a work-around.

      Yes can confirm this “fixed” it

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