Enthusiast I

Answered

Spotify artist search not working

288 replies
16817 views

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

M

mzuurhout

Lyricist I

Just to add another unhappy customer here. It worked for about three weeks before it broke again.

A

aussiemom

Lyricist I

Again, doggone it! I search almost exclusively by artist. This is extremely frustrating.

S

Shatteredstar

Lyricist I

I am also having this issue with S1 app and desktop controller. Have reauthorized, removed and re-added Spotify. Artist search still does not work. Super annoying.

A

aantelope

Lyricist II

Figured out this morning a nuance on the quote-searching: because the search term is in quotes, you have to be exact when you search, and you don’t get the partial-phrase results as you type (again, just for Artists; starting with a quote and partially typing will return results in other areas).

So if you’re looking for The Police under Artists you have to type “The Police”; typing “Police” returns non-Sting related results.

K

Keith1888

Lyricist II

I recently lost my spotify service when I use the Sonos app to search. I get Amazon music but not Spotify. I can use spotify on the browse main page but it disappears when I search. I have uninstalled and reinstalled the Sonos app and removed and re-added the spotify service ....still the problem persists. I am using the Sonos app on my Samsung S21.

Any suggestions to resolve?

Under the search bar is a grey bar “try new search” if you click on this you can then search for artists and Spotify options come up

this works for me on iPhone - hope it works for you too

I tried the quotes in the search and it works. This is good news, but surely there must be a reason for this and a fix coming. We have the same behavior on 2 different Samsung Phones and an iMac and iPad....so seems it doesn't matter if ios or android.

D

Dave Gomes

Contributor II

I’m having this issue now, it seems it happened to me about a month after most people first reported it. If I use the “artist” workaround it does work

C

CreatureNZ

Lyricist I

Hi from New Zealand,

Exactly the same issue here for about 6 days. Tried re-install, disconnect and reconnect to Spotify, etc, etc. No good.

Thanks for the workarounds but I would prefer to be able to search by artist.

Thanks in advance.

T

D

David_F

Lyricist III

Same here, since yesterday. Artist search does not work on my S1 again. Same issue as 6 weeks ago....

J

Jdub76

Lyricist I

Why is sonos app not returnIng search results from Spotify? Have re-installed both apps?

Airgetlam

It’s the Spotify server not responding to the request from the Sonos controller. Spotify ‘fixed’ it once, then regressed their ‘fix’. We are all waiting for the to ‘re-fix’ it.

Bruce

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