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conor
Enthusiast I
July 6, 2023
Answered

Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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    Corry P
    Corry PAnswer
    Sonos Staff
    August 29, 2023

    Hi @conor et al

    We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Airgetlam
    Airgetlam
    August 16, 2023

    It’s ‘what’s going on at Amazon?’, where these searches are done. All Sonos does is pass the request on, and then report what they get back.

    Bruce
    Walternowicki
    Contributor I
    August 16, 2023

    What is the solution to this? 

    GJOM
    Lyricist II
    August 17, 2023

    Can’t believe this is happening again! 

    rweiner
    August 17, 2023

    This started for me yesterday. I hadn’t made any changes other than rebooting my router and Sonos devices to improve connectivity. Artist searches return no any results. However, I can search by album or song, then browse the artist, so that’s my workaround.

    Tech Support said this is a known problem, but they have no timeline for resolving it. It would be nice if Sonos at least posted about this outage on their support page and in the community so customers don’t have to waste time troubleshooting and calling support. It will be even nicer if they proactively notify customers when this is resolved.

    (I run a mixed S1/S2 setup, and am located in the U.S.)

      SgtD666
      Contributor II
      August 17, 2023

      Still an issue.  Shocking that artist search in spotify on S2 cpu and phone app does not work.  yes, I can do through spotify directly and then select a speaker but thats annoying…..  

      mcolls
      Lyricist II
      August 17, 2023

      Still happening for me on the MacBook controller, rebooted everything, readded spotify, I have to use “”

      the new search on android app works though…

      getting a random skip in the tracks every now and again. I’m not sure if this is related. 

      TheStelios
      Lyricist I
      August 17, 2023

      Super frustrating Sonos. Clearly everyone is having the same issue. Search does not work on my updated Sonos app on my iPhone with brand new Sonos One’s all around my house. Not user error, app error. I’ve reconnected and disconnected Spotify numerous times.

        Airgetlam
        Airgetlam
        August 17, 2023

        Clearly, Spotify rolled back the fix they made on their side. One has to wonder how many people are telling them directly, rather than yelling at Sonos….

        Bruce
        GJOM
        Lyricist II
        August 17, 2023

        Surely this is doing some serious reputational/brand damage. Can’t imagine many people are running around singing their praises as this issue goes on, and on…

        Astronaut
        Lyricist II
        August 17, 2023

        Hi @conor @Emmer @mcolls @DiabloGuapo @User680893 

        We were unable to reproduce this issue in our own testing.

        If you are still unable to search Spotify, please try removing your Spotify account from your Sonos system and adding it again.

        Remove a music service account from Sonos

        Add a music service to Sonos

        If that does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

        I hope this helps.

        *, go * fix it !

        *Moderator Note: Modified in accordance with the Community Code of Conduct.*

        Right…?!! It was working for a while, now it’s not working again.

        Yes, me too! after hours uninstalling, re-installing - adding the service again, I too had it working for maybe 2 week - and it has stopped working again - on iOS and MacOS. please - please fix this.

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