Enthusiast I

Answered

Spotify artist search not working

288 replies
16817 views

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

A

Astronaut

Lyricist II

I was told it was an issue with my computer - I see form so many blogs, and so many on the blogs - it is not just me it seems!

B

bendigogaroni

Lyricist I

I have the same issue. Unable to search artists in Spotify. I control my system from an ACER laptop.

F

FrankF

Lyricist I

Same problem.
Spotify search by artist finds nothing, in Android S2 classic search and in Windows desktop client.
Search by album name etc works; search by artist in Amazon etc works; on Android S2, new search works.

O

otagowizard

Lyricist II

This issue is still present and is not resolved.

J

José D.

Lyricist I

I have been experiencing this for some weeks now. The workaround that functions best is to search on Spotify and select your Sonos as a medium to play the music from. Kind of ironic that the intelligence is in Spotify then and Sonos just serves as an overpriced loudspeaker 🤣

S

Sheppity

Lyricist II

I can confirm search has stopped working (again) using my Mac (latest version) unless using “search_term”.

Seems to be working OK on my iPhone

C

chx

Enthusiast I

Same here !

best thing is to notify Spotify … because the sonos community of Spotify is let behind

and force them to do what is needed to fix this problem : give Spotify 1 * / out of 5 on App Store or Android Equivalent with a comment

if they begin to have massive bad 1* appreciation they will rapidly solve this problem

i already give them 1* (temporarily , will change this if they resolve this too long >1.5 month situation ) even if a really like Spotify and are attached to their product

B

Billmac630

Lyricist II

I’m having the same problem in the UK. The problem is only with artists and only while searching on Sonos.

M

Mel Vaughan

Lyricist I

Hello everyone, I’ve experienced the same problem not being able to search for artists through Spotify. It did work briefly but now it’s not working again. I’ve just had a live chat with an agent at Spotify and he’s checked and said there’s no problem their end (obviously) and to contact Sonos. Going around in circles 😃. Mel

G

GJOM

Lyricist II

Sorry, this is a Sonos issue. Their link with Spotify is a core function/dependency of their business model. Sonos is peripheral to Spotify. Unless Spotify is deliberately blocking Sonos (which they of course are not), it is the responsibility of Sonos staff to resolve, rather than passing off the problem to their customers (reinstall this, reboot that, contact Spotify it’s their problem…). Please sort this out Sonos - it is your responsibility. Personally, I spend my much of my time at work resolving problems caused by others. When I get home I want the luxury items I’ve invested hard-earned cash in, to just work, so I can enjoy them and relax, rather than having these things present problems for me to solve.

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