Enthusiast I

Answered

Spotify artist search not working

288 replies
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Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

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PhilT51

Lyricist I

I will add my voice to this. I am suffering the same problem ‘search returned no results …… Please try a different category or a new search term’.

Same problem on Mac and iPhone

S

Suggers

Lyricist I

Add another 1 to the list of users this does not work for……

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Owen Van Damme

Lyricist I

Noting the same via Android SONOS app and desktop app. I can search by album, but not by artist

F

Fibbets

Lyricist I

I’ve had the same problem and just discovered on the Sonos app that under the search bar is a grey bar that says “try the new search” - if you click on this and then search for the artist you want the Spotify options come up!

this is on iPhone

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mrjohnohagan

Lyricist I

i have the same problem. Artist searching working ok under Spotify but not via Sonos app on Iphone or under Windows PC.

I connected support today (18th August) - they are working on it - no resolution date.

I have S1 and putting the quotes “ …. “ around a full and correctly spelt “artist” seems to work for me. Although it seems the official workaround for S1 is to use Spotify Connect.

Some text from the Sonos Support team - although they were very quick in respodning to me.

“I apologize for the inconvenience you are experiencing, and I'm here to provide you with the help you need. We are aware of this issue, and we are actively working with Spotify to find a solution as soon as possible, there is no time frame to share right now for a resolution. As a workaround you can use Spotify connect to connect the Spotify app with the Sonos speakers.

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SamCal

Lyricist I

Same issue with me. Has anyone gathered that Sonos is working on the issue?

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mrjohnohagan

Lyricist I

I’ve just contacted Sonos.

There is still an issue for S1 and S2.

From Sonos

We are aware of this issue, and we are actively working with Spotify to find a solution as soon as possible, there is no time frame to share right now for a resolution. As a workaround you can use Spotify connect to connect the Spotify app with the Sonos speakers.

For S2 users they also suggest putting the artist name in “ quotes”

I’ve S1 and if I spell the full name of the artist correctly - the S2 workaround , works for me. It doesn’t work for partial names.