Enthusiast I

Answered

Spotify artist search not working

288 replies
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Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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User680893

Contributor I

Hi @conor @Emmer @mcolls @DiabloGuapo @User680893

We were unable to reproduce this issue in our own testing.

If you are still unable to search Spotify, please try removing your Spotify account from your Sonos system and adding it again.

Remove a music service account from Sonos

Add a music service to Sonos

If that does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

*, go * fix it !

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I

Iambash

Contributor I

Hi @conor @Emmer @mcolls @DiabloGuapo @User680893

We were unable to reproduce this issue in our own testing.

If you are still unable to search Spotify, please try removing your Spotify account from your Sonos system and adding it again.

Remove a music service account from Sonos

Add a music service to Sonos

If that does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

*, go * fix it !

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Right…?!! It was working for a while, now it’s not working again.

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Iambash

Contributor I

It’s not working again….why can’t they solve this?!!

F

FixArtistSearchNow

Contributor I

Just updated my Sonos software to have this bug appear. Here’s an idea Sonos: Since you do so many app updates, why don’t you fix this apparently longstanding and annoying issue?

controlav

Lead Maestro

Just updated my Sonos software to have this bug appear. Here’s an idea Sonos: Since you do so many app updates, why don’t you fix this apparently longstanding and annoying issue?

This has nothing to do with any app update. Its a service-side issue, with the Spotify SMAPI endpoint, which is owned by Spotify or Sonos (it’s no longer clear whom).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

JeppeSthlm

Contributor I

I just noticed this here in Sweden also, artist search on Spotify S1 does not work poperly, but it does work in my Local Musiklibrary.

I actually get some results from spotify if I search for 1 letter:

Searching for: A

Gives results from spotify:

A* (with avatar/icon)
A* (without avatar/icon)

Both are A* Radio

Get similar for C, G, J, K, N, P, Q, R, S, W and Z.

So your statement:
“Best answer by Corry P

Hi@conor et al

We now consider this issue resolved. If you continue to see no results when searching for Artists on Spotify, I recommend you get in touch with our technical support team directly. Thank you.

View original “

Seem premature!

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User680893

Contributor I

tech support told me that they are working on it … suggested to search and play thru the Spotify app

S

smithnyc

Contributor I

This started happening for me the other day, pretty sure after I upgraded to the latest version. MacOS desktop SONOS controller app. I have included screenshots below of attempting to search for artists and albums in both Spotify and Amazon Music. In Spotify, I can reproduce the problem in this thread, where searching by artist fails even for unmistakably correct input. My example search was for “eminem”. I tried others as well, and each time, the artist results are blank but the album and playlist search work. I have no problem playing Spotify on my Sonos on any system (Fives, Ones, etc)

SONOS OS: S2 Version 15.6 Build 74043110

Spotify: Searching for “eminem” found nothing under artist.

Spotify: Album Search for “eminem” works.

Spotify: Playlist search for “eminem” works

Amazon Music: Searching for “eminem” under Artist works.

J

JeppeSthlm

Contributor I

A friend of my is running the S2 app also, he says that the new Search works but when he selects “Classic search” it does not work, since Im S1 I can’t verify that.

B

Bionic

Contributor I

Still not working indeed. What’s going on at Sonos ?

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