Controllers & Music Services

Unable to add pandora or any other service to Sonos1 

So…A week ago I could listen to my music collection. Now I cannot.I can add a single artist to my collection at a time (Can - OK, Peter Hammill - OK, Captain Beefheart - OK), but only for certain artists it seems (Frank Zappa - Nope, Jethro Tull - Nope).From searches it seems this is some sort of metadata issue and nothing to do with the power status or location of the library: what an incredibly unhelpful error message - so much time wasted checking other devices and all possible user/password combinations when my settings were fine in the first place.You cannot tell me I have just tripped over some magical number, because my entire library (approx 30k tracks) was available a week or so ago. Now the machine struggles to load a single artist.This equipment is no longer fit for the purpose it was sold for. I am truly disgusted by the Sonos system. Supposedly so good, but within my first month of use I was no longer able to connect to it with older devices due to an “upgrade”, so I only

just upgraded to the new iphone 17 pro max And the S1 app cannot find/ connect to my ZP 80 sonos system. However my old ipad still works fine with it. i’ve reset each ZP 80’s (I have 3) and still nothing. Anybody have any ideas?

I purchased an Arc Ultra , 2 Era 300’s and a Gen 4 sub and I’m regretting it. I’m so tried of rebooting speakers, rerunning and rerunning and rerunning True Play, and calling tech support WAY too many times only for them to say their diagnostics finds nothing wrong with the speakers. Do you know why the diagnostics always finds nothing wrong with the speakers? BECAUSE IT”S NOT THE SPEAKERS, IT”S THE APP.!!! Instead of running worthless diagnostics on my speakers, why don’t you run some diagnostics ON YOUR APP? if you do, you’ll find the problem. AND HOPEFULLY FIX IT!!! Don’t get me wrong, the speakers can sound great, but then comes the app glitches and they suck. If the app doesn’t get fixed, you might as well save your considerable amount of money and just use the speaker on your TV. At least you’ll know why the audio is so bad. 

Is the latest SONOS controller compatible with Apple Silicon?  Every time OSX gets updated the SONOS app turns to crap.  I’ve reinstalled it several times and rebooted my router. The OSX app still won’t see my products.

Hey, I’m not sure when this update passed, but in the last two weeks the circle at the end of the sound  that you would grab is gone. Now it’s a thin line that seems extremely hard to grab. I almost never am able to change the volume on the first or second try.

Hello. I’ve scoured this forum for hours trying to find an answer with no luck so far, so here goes with my post looking for help please from all you clever people…I’ve tried lots of different SMB settings etc, but in the end regardless of those settings it simply comes down to if I add my Synology NAS shared music folder path using a Synology administrator account all my NAS music shows and it works fine.  If I repeat adding the same folder with read only (or read/write) standard user account credentials (what I want to do to tighten security), it tries to add (I can see the SMB3 connection request in the Synology log centre) but quickly throws a “can’t find path\folder anymore it might have moved…” box.Any ideas to configure the standard user account? - I know this starts to blur across to a Synology topic otherwise and the admin account might be bypassing something or has a deeper permission allowing it to work??I’m running S2 on my 8 speakers, the newest being an Arc.  Everything e

I used Apple Music in the Sonos app this morning just fine. Tried to use it again this evening and got the dreaded “Something went wrong” message (seems this has been going on for years). I tried removing Apple Music and re-adding/re-authorizing, still not working. Any ideas out there?

Hello ,  Everytime I open the sonos app , it asks me to update. And it is not via the android playstore , but I need to download it from the sonos website and install it.  It is not something I want  on all phones from the family. How do I revert back to the “normall” sonos app on android , and if a update is neccesary , family members can easily update via the playstore. Thanks, Cor

HiI have S2 Sonos equipment in 3 different rooms and I access it from Desktop apps on 3 PCs and from my android phone.Today, the app on the main desktop that I use failed to find my system. The other two PCs and my android phone have no issues.The problem PC can access the status of each sonos speaker using their IP addresses, so there eis not a firewall/network problem.I have tried all of the solutions offered by Google Gemini and on this site - uninstal/reinstall, delete the Sonos,_Inc folder etc but no success.Does anyone here have any ideas?Thanks, Alan

My Sonos Desktop Controller 17.2.3 quits after I've clicked 'Beheren’ → ‘Instellingen' (I'm on the Dutch language version). Strangely enough when I change the language to English and press 'Manage’ → 'Settings’ it doesn't quit. Any ideas?

I’ve seen a few discussions about this issue, but I haven’t come across anyone who has found a solution.I have a Sonos Five connected to one of my access points (5GHz, using the same SSID as my router and other APs). When my iPhone is connected to that same AP and the Sonos Five, everything works perfectly. I can start music from the Sonos app and control playback without any problems.However, when I move to another part of the house and my iPhone roams to a different AP, the Sonos app can no longer control the Sonos Five. The speaker still appears in the app, but whenever I try to pause, play, or perform any other action, I get a "Could not connect to server" error.Does anyone know what might be causing this?Roaming on the iPhone appears to work smoothly, but it feels like the Sonos app isn’t refreshing its connection properly. Even if I leave it for a long time, it never seems to recover.Interestingly, if I roam back to the main router’s Wi-Fi, the Sonos app immediately recognises wh

The Scan For new Content button isn’t working. When I go to Music Library settings and press Scan For New Content and then Scan Now nothing happens. Not sure which app update has caused this. There used to be an indication that the scan was in progress. Not now. Can access my Music Library and I know theirs is new content. Any ideas gratefully received. 

I am trying to stream a radio station to all my Sonos speakers via Airtime. But it is only recognising one speaker. How do I get Airtime to capture all my speakers? (I have put them into one group via the Sonos app but only one speaker is picked up by Airtime). Thanks

Recently my Sonos app will stop playing if I use another music app on my phone. I used to be able to have a radio station playing through the Sonos app, and separately have a music app playing out to headphones through the phone.This no longer works, if I start playing say Spotify or BBC Sounds on my phone it stops any existing streaming on the Sonos app. And vice versa, if I attempt to restart the stream within the Sonos app, it cuts off the other music playing out through the phone. This behaviour started recently, is it no longer possible for the Sonos speaker to play independently from the phone?

I have 2 older moves that are not compatible with the new system I’m trying to grow with 2x era to start.   If I’m in the living room I will use 2 eras, otherwise I’ll use 2 Moves 1st gen and put them wherever I want. This is ok I’ve accepted that. The problem is that if I play something on Spotify in the living room and choose 2 Eras, it will play in the kitchen on Moves instead. If I switch back to Eras it will only play Sonos radio, not Spotify. I have played with the app forever trying to fix it. What gives?

I generally play imported WPL playlists from my library of MP3s, unshuffled.  I recently opened up the queue during playback to see the name of a prior song and noticed that the song order shown is not at all correct. I found that the order of the songs being played is accurate per the WPL playlist, however. Is this a known issue with the Android app?

Hi there, I'm having issues with TuneIn lately. Says "Couldn't Play Content. Try Again." I also can't remove/re-add Tunein, when I Remove Accounts it says "Accounts not removed. Something went wrong when removing your accounts". So I'm stuck really. Tried rebooting router, unplugging speakers, clearing cache of the app, uninstalling app, etc. Any help would be appreciated. 

Followed the steps to installing my music library in Sonos. The library is now visible in the controller app but is empty of content.Suggestions? 

Suddenly the SONOS S2 app on MAC OS Sequoia 15.7.3 when it starts it spends 5 - 6 seconds searching for the sonos network. Then announces my Firewall settings need changing. Funny as the firewall is turned off on this particular laptop. Anyway it eventually gets past this and then announces the app needs an update. Hit the search for updates button, funny as there are no updates. What the hell is going on with this piece of junk? Maybe unrelated but when playing across multiple devices, some devices go quiet for upto a minute then continues. No indication of issues and at least one device continues playing without issue.  

HiSince 2013 I have been a happy Sonos user - until the amateurish app update May 2024. Luckily I had automatic AppStore and Sonos system updates switched off by then and have managed to stay on the S2 app (gold), which for me worked perfectly.However, last week, in my naivety I took the plunge and upgraded my app + system to latest versions.Now indexing my local library (living on a Synology NAS) takes forever - if it works at all. If I use the Windows app (gold), it works like a charm - as fast as the older S2 (gold) app used to.Since 2013 I never had an issue indexing my local library, but that seems to have been destroyed by the new app/system updates.Does anybody experince the same when local library indexing, and can anybody explain why this is happening?I could downgrade to S1 as all my speakers are S1 compatible - but then I’d have to remain from buying new Sonos units as they will not be compatible with S1, to avoid 2 systems.

Since July 2nd I cannot listen to any YLE stations in My Tuner radio. I can, however, listen to commercial radio stations and for instance Swedish Radio stations.  If I choose one of the YLE stations, the system  starts to search , but after a while it says  the connection to My Tuner radio was cut off.Wonder , if YLE again made some technical changes? ( Have written to YLE, but not received any reply yet).

This has happened to me a couple times, and manually recreating the playlists is quite a chore.Here is a github repo that explains why this happens, and has code to create a new working playlist from the old broken one.Moderator edit: Link removed. Search Github for “sonos-playlist-rebuild”

Hi community,Today I'm mad about why Sonos does not supports Wi-Fi extensors, not by this, I already know the reasons.But after making another network for only Sonos devices with wifi 4 (not 5, 6 and not even 7) after randomly it disconnected and tried several times (more than 10 times) to re-connect to this optimal network for Sonos and got nothing after 2 hours. I only now access to my devices that are wired because I try to connect them wirelessly and it does not appear, I re-established all my devices, reboot all my wifi, and my phone and nothing happened, I try and try, I uninstalled the app and installed it again and nothing, even it got worse, now the app can't find my devices (before was only the internet problem).I think it could be an app problem, my S23 got updated today but then I tried in another S23 without update and it is the same, in my PC (Win11, up to date) and nothing. I don’t know what to do, I've tried everything, usually I don't need help to do things, even diffi

Speakers not playing spotify or will start playing then stop. I have 15 speakers 12 are connected through ethernet. 3 on wifi. Same network I have had been using for years. Now either the speakers will not start playing or will only play the ones on the wired network. I have not made any changes to the network either or moved speakers around.