Controllers & Music Services

I have several music apps all of them work fine with Sonos except Amazon music. It works fine for a minute or two and indifferent speakers keep shutting down and then popping back on. Does anybody have a solution?

Constant error messages on S1 listening to siriusxmUnable to play 'song' - the connection to SiriusXM was lost.Unable to browse music Anyone ever find a solution?

Hello Sonos Community  Can you recommend a NAS that will work on S2. Ease of use, no drop out and a a decent app are my priority. I’ll be asking for set up hints as well soon. Ha ha thanks

It has been raised and suggested by several users for many, many years yet Sonos does not seem to be receptive.It’s a huge paradox there is no central reboot feature in the app when reboot is the first and foremost default remedy suggested by Sonos support. I can’t think of any issue (and there are quite many) that hasn’t been responded to by Sonos: try to 1) reboot your Sonos system, 2) reboot your router. Whatever the problem, try a reboot and let us know if it didn’t work.The latter is easy, my FRITZ box interface has that feature. However for Sonos reboot I have to climb and crawle the entire house. Up to the ceilings, down on the floors, under furniture, behind shelves. Such a pain, such an annoyance every time.Ideally, in a perfect world it would be even better to make a system that actually works flawlessly but I’m afraid that is too much to ask for. Fixing the broken app of 2024 is a protracted, neverending story, restoring functionality is a mirage, never mind improving the sy

I have had Sonos products for many years, with around 15 speakers, new and old.  These include old Play 1, Play 3 and Play 5, along with more recent Beam, Sonos 1 and Sonos Sub, along with a Sonos Roam.  Whatever I do with Sonos 1 or Sonos 2 controllers on my iPhone and constantly resetting these, I cannot find any way to make the system work smoothly as it used to.  Sometimes speakers are not recognised, sometimes rooms cannot be added and also volume changes take forever to take place.  Why have Sonos made it so impossible to have a simple solution to manage a fully integrated system?

I recently updated to the newest version of the Sonos App and now I am having a number of issues. Initially I had a difficult time getting the sonos system to the wifi system. Now it does not allow me to connect to the steaming music services I keep getting a message that it is unable to play the station. It is extremely frustrating.

Updated internet that had Sonos system and now is saying it equipment needs an update. I click update and app says update failed with no error code. (Help not available)I am assuming equipment is too old for new software. Can I bypass update and use as is? It is now stuck in a loop saying needs an update-won’t update. 

Why do I have to pause between certain actions for them to take effect correctly when using the latest android app?I was editing the queue yesterday and noticed that if I deleted entries in quick succession several would simply reappear whereas if I paused and counted to 2 between my delete requests they would all be removed as expected.It seems the performance of these new apps still needs a lot of work.the windows version is a joy to use by comparison, fast, responsive, logical and clear as to what’s its doing. (all system and apps at latest available versions as of today.)

From the "Now playing" screen, when you touch at the bottom, the speakers playing in the group show first followed by speakers that are not playing. If you slide finger up to see the speakers lower in the list everything is fine. If you slide down to head towards the top of the list, the entire screen disappears and reveals whatever screen was behind it. To get back to that point where you can adjust the volume, you have to go through several taps.  This behavior can be very frustrating because sometimes it will scroll while other times, it will slide away . There is an "Apply" button at the bottom of the volume adjustment screen so in my opinion, we should be required to hit the "Apply" button when we are done and the screen should not disappear when we are simply trying to scroll back up to the top. Is there a way to mandate hitting the "Apply" button when you are done and otherwise keeping the screen there regardless of how you scroll?

I purchased a FLAC encoded music album. Unfortunately, the sample rate is 96k. I’ve resampled the music to 44.1k using VLC media player.What I’m finding is that each of the resampled songs (files) play on my SONOS system. But the files are not linked together as an album. Also, the album artwork is not associated with the music files.Any suggestions as to what I did wrong and/or what I should do?Thx,Marty

My current music library is stored on a WD My Passport and requires to be connected to my computer all the time for me to access my music on my SONOS speakers which is a real pain.  Is it worth investing in a home networked device (NAS drive) if so does anyone have any suggestions of what to look for.  My computer uses windows 11.

Why is the topic of Sonos radio discontinued? This is a problem Sonos must address to its customers. I don’t want it therefore I should be able to remove it from my choices. Unless I’m mistaken it’s the default station on my Sonos. Since I’m unable to remove it can I at least change the default setting? I was a Bose customer for years and just recently replaced my Bose with Sonos. Maybe I should have gone with LG, Vizio or some other brand that let me utilize my setup as I see fit. This really is unacceptable ☹️.

Short version:Since the latest software drop my Spotify Playlist alarm has stopped working and is replaced by the HATED Sonos Chime.  I have tried deleting and re-creating the alarm, changing the playlist. When managing alarms via the Android App and Windows App (not the Web App) I get odd results. Anyone else experiencing this? Longer version: I have a 20-player Sonos setup that includes a pair of Sonos Play: 1s in the bedroom.  I have had an alarm set in the morning for years that plays a Spotify playlist that has been saved to Sonos Favourites. These players have been problematic since the App debacle with typically a 10-20s delay for them to respond when controlled via the Android app (Open App - Select “Bedroom” - Zone displays with a volume of -1 and “No Content” - wait 10-20s - Zone updates with actual volume and actual content). However up until the last software drop the alarm functioned with no problem. Now it seems that whatever I do, instead of playing the selected music, t

I thought to share what has been a complete solution to my MacBook woes of getting Sonos S2 to stay connected to my library.Obviously I checked all network sharing etc etc but some times it would connect, sometimes it would drop out and refuse to reconnect.In frustration I removed the Sonos app, downloaded and installed fresh - no improvement.Solution:Remove the app completely using an app removal tool - I used App Cleaner (free) Re load the app as a fresh install Follow instructions on identifying where your library can be found (Music on my machine) It works and stays working !I think some data file is created during install that hangs around messing up the system that needs to be got rid of and a fresh install create a new one.   Works for me on Sequoia 15.5

I purchased the Sonos Era 300 for Dolby Atmos and Spatial Audio with Apple Music — a flagship feature marketed prominently by Sonos. After 8-9+ months, this functionality is still broken: tracks play in Atmos for a few songs, then degrade to stereo with no fix in sight. Sonos support confirmed this is a known issue, but there’s been zero communication, acknowledgement, or roadmap update. This needs urgent attention from engineering leadership — not Tier 1 support loops. So frustrating not to be able to use these speakers for their MAIN SELLING POINT, and no communication or action apparent from Sonos despite acknowledging it’s a known issue

I have two Play:1 speakers that generally work well and play across the various services I have. However, one of them won’t allow me to play a specific radio station via TuneIn (nor Sonos Radio) -- WPFW, a public station in Washington, D.C.Speaker details:A:  Play:1 Version: 17.1.1 (build 85066270) Hardware Version: 1.20.1.6-1.2 Series ID: A200 B: Play:1 Version: 17.1.1 (build 85066270) Hardware Version: 1.8.3.7-1.0 Series ID: A101 If I try to start listening to WPFW on Speaker A, it looks like it’s initiating but then just returns to Stop.  If I start it on Speaker B, it works fine.  If I start it on B then group it with A, both play it. If I then upgroup B, it will stop on A.  In short, the only way to listen to it on A is to have it grouped.I don’t seem to have this issue with any other radio station, although I guess it’s definitely possible given the number. Anyone have a clue as to why this may be happening? No updates pending...

Sonos speakers no longer play when I use Spotify.  Keep getting “no content” messages for both BedRoom and LivingRoom speakers. Completely frustrated with Sonos since the day I bought these. 

I’m seeing many callouts amplitude.com, some appear to be persistent.  I sometimes operate on a network that won’t permit that.  This appears to sometimes break Sonos.  I see no reason for this to be happening, however.Anyone else seeing this?   There are other callouts it’s making to adnxs.com, branch.io, google-analytics.com (there may be others).  These don’t always succeed, either and that should not interfere with the functionality of the system configuration.I have seen where my speaker configurations get wiped when Sonos app can’t succeed in certain API callouts, for example.Looks like there needs to be some code improvement.

I highly doubt the issue reported in has been resolved from a technical implementation. If it has been great.Today my housemate encountered another unexpected behavior. Their Apple Music account needed reauthorized. They clicked the right places and provided Apple password. The screen said the password was wrong, even though they were sure they used the correct one. The cancelled the re-authorization process. At this point their Apple Music account had in fact been reauthorized for use on Sonos (as evidenced by being able to browse their content from Apple Music within the Sonos app). But, the Sonos system had replaced their previously input account nickname with the First and Last name on their Apple Account. Clearly this isn’t intended or wanted behavior-- users don’t like to fuddle with things just to have them undone by some broken software workflow. We set the nickname again, but this doesn’t have to stay broken.

I recently ran an update on my Mac OS to Sonoma v14.7.6Some of the button functionality changed on my Ace headphones. The side button no longer starts and stops my music and instead calls Siri, same behavior whether I short or long press.I tested my headphones on my phone and everything works the same as it always has, so this seems to be an issue only on my desktop OS, not the headphones themselves.I ran a firmware update from the app on my phone. This started causing even more strange behavior with noise cancellation not entirely canceling the noise, so I ended up trying a factory reset. That also went sideways because I could never get a blinking light to indicate they were reset. However after many attempts, my phone recognized them as a new device, so something happened.After a lot of resetting, re-pairing, rebooting, and changing settings, I finally got the noise cancellation to work properly on my Mac OS. It required disabling the new “sidetone” and “adaptive “cancellation” feat

Is there a fix for fragmented albums. I am re ripping all my cds and compilation albums are showing an album for each artist and I cannot select the whole album

Continue to receive this error.  It has worked > 1 yr until 2 days ago.  Thanks

sonos Android app 80.23.9sonos OS 85-0-65270Android 14 Kernal 5.10.218There is a repeatable bug in the android app where it can delete the wrong entries when you are editing a playlist. I have a playlist with 10 or so albums, open the playlist to edit delete two entries at the beginning then scroll down and delete, lets call it the 40th entry  press done Review the result and you will find that entries 1 and 2 have gone BUT entry 40 is still present and entry 42 has been deleted instead. I repeated this test 5 times and it happened every time What changes things is if you hit DONE on EVERY screen you have deleted something and you don’t scroll down to edit other entries first then it appears to delete the correct entries.  Such mistakes are easy to miss unless you are very careful in reviewing your changes and you are looking out for it which is why I suspect so few have reported a problem. (BTW I noticed this behaviour in prior versions of the APP and reported it)   The IPAD OS versio

Still missing the functionality of the widget after the app update awhile back. Is this ever coming back to the app? It was great to have an entire page on my phone to manage my music throughout my entire home at a glance.  

I also have the problem reported elsewhere that CBC doesn’t show in thenewly updated Sonos app. Just a comment that CBC works fine under NOSON, the linux unofficial app.