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CareB
Contributor I
Jul 22, 2025 2:16 PM UTC

Update

Updated internet that had Sonos system and now is saying it equipment needs an update. I click update and app says update failed with no error code. (Help not available)I am assuming equipment is too old for new software. Can I bypass update and use as is? It is now stuck in a loop saying needs an update-won’t update. 

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    9 replies

    Rhonny
    Prodigy III
    Jul 22, 2025 3:21 PM UTC

    ​@CareB 

    A common fix for failed updates is to run the update from the Windows or Mac app, downloadable from the Sonos website. 

    https://support.sonos.com/en-gb/downloads

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    CareBAuthor
    Contributor I
    Jul 22, 2025 3:53 PM UTC

    Oh nice!! I will try that!!

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      Stanley_4
      Stanley_4
      Grand Maestro
      Jul 22, 2025 3:55 PM UTC

      A full reboot, Sonos, router and controller device before the update may also help

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        Mr. T
        Mr. T
        Jul 22, 2025 4:06 PM UTC

        ​@CareB - Can you clarify “updated internet”, do you mean you changed router?

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        CareBAuthor
        Contributor I
        Jul 22, 2025 6:30 PM UTC

        I changed my internet to Starlink instead of Lockett. Updating on my Mac fixed it!!  So thank you!!  My only remaining issue is my tv is not playing through Sonos speakers. When I adjust volume sound goes through Sonos speakers but after 5 seconds sound goes back to tv speakers. Any suggestions ? Choice for sound on tv is tv speakers or optical? Not sure what that is. I am not super tech saaby!!

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        CareBAuthor
        Contributor I
        Jul 22, 2025 6:31 PM UTC

        Saavy!!! Haha

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        Stanley_4
        Stanley_4
        Grand Maestro
        Jul 22, 2025 7:58 PM UTC

        Pull all HDMI cables, power down* TV and Sonos for a couple minutes, power up TV and Sonos and try the setup steps again.

        *Clarification: Pull the power cords from the wall on both TV and Sonos. 

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          CareBAuthor
          Contributor I
          Jul 22, 2025 8:22 PM UTC

          Okay-thank you!!

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            Airgetlam
            Airgetlam
            Jul 22, 2025 8:39 PM UTC

            Note: ‘power down’ doesn’t mean with the remote, which really just puts the TV to sleep, waiting for the next command from the remote. Power down really means unplugging the TV from the wall, for at least two minutes. 

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            Bruce
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