Skip to main content
Trending Lyricist I
Jul 25, 2025 10:30 PM UTC

siriusxm connection lost

Constant error messages on S1 listening to siriusxm

Unable to play 'song' - the connection to SiriusXM was lost.

Unable to browse music

 

Anyone ever find a solution?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

Airgetlam
Jul 25, 2025 11:38 PM UTC

There are several things I’d try.

First, remove SiriusXM from your controller. Wait a minute, then install it again.

Second, try rebooting both your Sonos devices, and your router. I’d do the router first, in case the speakers need to get new DNS data passed to them.

Finally, if neither of those work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Translate
Bruce
Airgetlam
Jul 25, 2025 11:41 PM UTC

One caveat to that is the current issue as explained on the status page. You may want to do step two first, and wait to do the first once Sonos has resolved the issue indicated. 

Translate
Bruce
mind4wineAuthor
Trending Lyricist I
Jul 25, 2025 11:48 PM UTC

Unfortunate I have completed all your suggestions and had a tech log in remotely to my computer.

Error messages kept coming in while I was working with support.

Today alone I have received over 50 error messages.

 

Translate
Airgetlam
Jul 26, 2025 1:11 AM UTC

Support will be your best bet, but the issue may need to be resolved, first. Which is something support likely has no control over.

Translate
Bruce