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Trending Lyricist I
July 25, 2025

siriusxm connection lost

  • July 25, 2025
  • 4 replies
  • 72 views

Constant error messages on S1 listening to siriusxm

Unable to play 'song' - the connection to SiriusXM was lost.

Unable to browse music

 

Anyone ever find a solution?

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4 replies

Airgetlam
July 25, 2025

There are several things I’d try.

First, remove SiriusXM from your controller. Wait a minute, then install it again.

Second, try rebooting both your Sonos devices, and your router. I’d do the router first, in case the speakers need to get new DNS data passed to them.

Finally, if neither of those work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Airgetlam
July 25, 2025

One caveat to that is the current issue as explained on the status page. You may want to do step two first, and wait to do the first once Sonos has resolved the issue indicated. 

Bruce
mind4wineAuthor
Trending Lyricist I
July 25, 2025

Unfortunate I have completed all your suggestions and had a tech log in remotely to my computer.

Error messages kept coming in while I was working with support.

Today alone I have received over 50 error messages.

 

Airgetlam
July 26, 2025

Support will be your best bet, but the issue may need to be resolved, first. Which is something support likely has no control over.

Bruce